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eCommerce Platforms

eCommerce software helps businesses with eCommerce activations to optimize their platforms and streamline their processes. eCommerce solutions are designed for organizations that conduct transactions for goods and services wholly or partially over the Internet. There are a variety of features that are integrated into eCommerce applications, which include: online shopping carts, flexible product category structure and search, customer account and login tools, automatic customer notifications, tax administration, order tracking and print catalog support. These features all help to automate and integrate aspects of online sales. eCommerce solutions often provide integration tools for call center support, inventory control, customer relationship management, and payment processing. eCommerce software is related to Order Entry software and Order Management software. Browse available eCommerce software in Canada for your online organization.

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Mid-market software combining CRM and Ecommerce / Web capabilities with Accounting / ERP capabilities in one web-based application. Learn more about NetSuite
Oracle NetSuite's eCommerce solution enables you to leverage the Web to grow your business faster and more cost effectively. It transforms your static website into a dynamic, database-driven eCommerce portal that ties together online customer acquisition efforts with back-office order fulfillment. NetSuite seamlessly ties together eCommerce with customer-facing CRM and accounting/ERP applications, allowing you to support your entire business with one system. Ideal for employee size: 50+ Learn more about NetSuite

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Grow fearlessly without limits and offer an agile e-commerce experience based on deep, real-time customer insights. Learn more about SAP Commerce Cloud
Simplify selling and buying processes on a modern, agile e-commerce platform. With the scalability and reliability of the SAP Commerce Cloud solution, you can build customer loyalty with meaningful experiences anytime, anywhere, and on any device. Grow fearlessly without limits and offer an agile e-commerce experience based on deep, real-time customer insights. Learn more about SAP Commerce Cloud

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
We help make it easy to get paid. It's that simple. We've been helping businesses accept payments anytime, anywhere since 1996. Learn more about authorize.net
🏆Voted the Best Payment Gateway for Fraud Prevention by Forbes! Authorize.net helps makes it simple to accept electronic and credit card payments in person, online or over the phone. Get solutions that go to work for your business and let you focus on what you love best. A community of nearly 500,000 merchants strong. That's a lot of passion. As a leading payment gateway, Authorize.net handles more than 1 billion transactions and $149 billion in payments every year. Learn more about authorize.net

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Sana Commerce Cloud provides a B2B e-commerce solution that automates your tech stack by making ERP & e-commerce work as one. Learn more about Sana Commerce
Sana Commerce Cloud is a SaaS-based B2B ERP-integrated e-commerce platform designed to automate tedious technical processes by making SAP or Microsoft Dynamics ERP and e-commerce work as one. This real-time integrated approach eliminates the system silos caused by mainstream e-commerce solutions: meaning there is a single source of truth for data and functionality that never fails you or your organization’s customers. This leads to higher ROI, happier customers and tech that meets your needs. Learn more about Sana Commerce

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Experlogix Digital Commerce empowers your business to streamline online order-taking using integrated portals, apps and webshops. Learn more about Experlogix Digital Commerce
Experlogix Digital Commerce is a cloud-based digital ordering eCommerce solution that caters to B2B, wholesale, manufacturing and distribution companies. The SaaS platform supports the launch of multiple products including a suite of eCommerce and mobile ordering solutions for both Sales reps and customers. We provide integration with leading ERP systems and business applications, enabling your customers to take advantage of real-time stock, pricing, product, and account information. Learn more about Experlogix Digital Commerce

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
The easiest to use eCommerce platform available. Everything from inventory to checkout, payments to shipping & every step in between. Learn more about Ecwid
Ecwid eCommerce is the easiest to use ecommerce platform available. Feature rich with integration to all the leading payment gateways and POS, shopping cart, checkout, inventory management, order management, shipping and notifications are all at your fingertips. Easily manage your store, embed your store on any website, add products, offer discounts and so much more. Ecwid also makes selling on Instagram, Facebook, Google Shopping & any marketplace easy from a single dashboard. Try it free. Learn more about Ecwid

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Build your own ecommerce store with Zoho. Get a professionally designed, fully functional website without a designer price tag. Learn more about Zoho Commerce
Zoho Commerce is an ecommerce platform that lets businesses build their own ecommerce website, accept orders, track inventory, process payments, manage shipping, and market their brand. They don't need an agency or experience with coding but still enjoy the benefit of numerous ecosystem integrations. Zoho Commerce powers businesses in 30+ countries with plans fitting every need and budget. Learn more about Zoho Commerce

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
#1 Inventory Forecasting and Planning software for e-commerce businesses. Always know exactly what to buy and when to buy it. Learn more about Inventory Planner
#1 Inventory Forecasting and Planning software for e-commerce businesses. Inventory Planner tells you exactly which items to purchase - and exactly when to purchase them based on reliable forecasts of future demand, taking seasonality and market shifts into account - so you never overstock unpopular items or run out of stock when orders spike. With over a decade of experience in forecasting and purchasing, Inventory Planner has helped more than 2,300 merchants accurately plan inventory. Learn more about Inventory Planner

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Industry-specific CRM and ERP software solutions designed to maximize your company's productivity. Learn more about S2K Enterprise
Organizations that recognize and use information technology to help their business react to competition and respond to change will be tomorrow's industry leaders. VAI's S2K Enterprise business software solutions can help your organization do just that. Our S2K Enterprise business software suite offers industry-specific CRM and ERP software solutions designed to maximize your company's productivity and profitability across-the-board, manage wholesale distribution and manufacturing operations. Learn more about S2K Enterprise

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
A better way to buy, sell, and pay for wholesale. Learn more about Candid
Tame the mess of wholesale emails, spreadsheets, and PDFs with Candid. More than just an order management tool, Candid is a simple, powerful system for growing your entire wholesale business. Put your best foot forward with a gorgeous custom storefront. Build orders together with Candid’s intuitive, shareable order form. Drive sales and stay on top of your relationships with the integrated CRM. Learn more about Candid

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Adobe powers billions in B2B ecommerce with a platform that boosts operational efficiency, customer satisfaction, and revenue growth Learn more about Adobe Commerce
Adobe Commerce unlocks the power of data to create hyper-personalized commerce experiences out-of-the-box that drive deeper customer engagement and higher sales for global B2B and B2C enterprises. With a feature-rich, cloud-native platform that is also highly composable, Adobe Commerce can be easily customized to fit your business and reduce your time to market. Support for multiple sites, markets, business models, and storefront solutions ensure you have the agility to win in today's market. Learn more about Adobe Commerce

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Multi-Vendor is a marketplace builder that allows for creating a marketplace. This is an on-premise award-winning marketplace software. Learn more about CS-Cart Multi-Vendor
CS-Cart Multi-Vendor is a standalone eCommerce marketplace platform that allows you to create a marketplace. In Multi-Vendor, independent vendors can sell their products through a single storefront using built-in CMS for marketplaces. Over 1,600 multivendor marketplaces worldwide use this CMS for a marketplace and you can find more live marketplaces based on CS-Cart than on any other marketplace software. Learn more about CS-Cart Multi-Vendor

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Start selling online with a conversion-focused eCommerce custom website built by a team of experts from Web.com. Learn more about Web.com
With Web.com, our team of experts will build you a mobile-optimized, conversion-focused eCommerce website that is designed to help you sell online. Our flexible website support options put the control in your hands letting you choose how you want to manage your online presence once the site is built. Our promise to you is that you’ll get affordable, transparent, upfront pricing so the price you agree to pay on day one is the price you’ll always pay. Learn more about Web.com

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
The only all-in-one multi-channel listing, inventory, and order management software that can be customized to fit your business needs. Learn more about SellerChamp
The only all-in-one multi-channel listing, inventory, and order management software that can be customized to fit your business needs. List 1000+ items in minutes on Amazon, eBay, Shopify, Walmart, and more. Keep your items synced in real-time across all your selling channels and warehouse locations. Route and fulfill your orders via Amazon FBA, Deliverr, Shopify, and more. Bundled with extra features such as FBA Shipment Creator, Repricer, EasyPick, and Bundles/Kits. Learn more about SellerChamp

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Perfect for small to large businesses who want to build their digital presence at speed and scale. ewiz commerce helps businesses with Learn more about ewiz commerce
ewiz commerce is an AI-powered eCommerce platform that allows you to digitize all your business functions at speed and scale. Built, managed, and hosted by Powerweave, you save time and money as you don't have to chase or coordinate with multiple parties to get things done. ewiz commerce can be easily integrated with your third-party apps and comes with a built-in product recommendations & marketing automation system. Contact us for a free demo! Learn more about ewiz commerce

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Liftoff grants resellers, marketing firms, and developers the ability to provide competitive, feature-rich eCommerce and web to-print. Learn more about Liftoff
Liftoff is a fully-featured eCommerce, CRM, ERP, and web-to-print platform that is designed for channel partners, resellers, marketing firms, development teams, and distributors. This platform provides a seamless, single solution for firms looking to manage multiple accounts and sites under a single dashboard. Liftoff is extremely easy to use and requires no upfront programming experience to get started. Learn more about Liftoff

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Customizable subscription-based solution that provides listing, inventory, order, and consignment management tools for eCommerce. Learn more about SixBit Software
A customizable subscription-based solution that provides listing, inventory, order, consignment, purchase orders, and drop-shipping management, tools for selling on eCommerce. SixBit Software currently supports eBay, Etsy, Shopify (currently on hold), and Hip Sites with future marketplace integrations coming. With SixBit Software’s full-fledged support team, there is no need to wait around for someone to help you as we have a proven track history of getting back to you quickly when you need it. Learn more about SixBit Software

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Advanced cloud-native SaaS OMS designed for modern omnichannel commerce, part of Tecsys' end-to-end e-commerce fulfillment platform. Learn more about Tecsys Omni OMS
Tecsys Omni OMS is a cloud-native SaaS distributed order management system designed for modern e-commerce fulfillment. Advanced features are included with the core order management system, making it one of the most complete and cost-effective omnichannel fulfillment solutions on the market today. Tecsys Omni OMS can be implemented on a standalone basis or as part of Tecsys’ end-to-end omnichannel fulfillment platform, which includes store inventory management, micro-fulfillment, WMS and TMS. Learn more about Tecsys Omni OMS

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
A self-service 3D content creation platform for product visuals. Create stunning content on-demand. No 3D or engineering skills needed. Learn more about imagine.io
imagine.io is 3D made simple for furniture, home furnishings, appliances & more. We make it easy for anyone to create stunning photo realistic 3D product visuals on demand without a computer science degree or any CGI experience. Save 70% of the time & 80% of the cost compared to studio photography. Produce digital prototypes, silos, vignettes, room scenes, videos, 360 spins & product configurations for sales, marketing & e-commerce that boost buyer confidence and sales conversion rates. Learn more about imagine.io

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Get the freedom to create your own stunning eCommerce website exactly the way you want - for free.
Create a stunning eCommerce website for free with Wix. We offer a few different ways you can build your site: Wix Artificial Design Intelligence, Wix Editor, & Wix Code. Whether you're creating a site for the first time or you're a pro, we've got you covered. Wix ADI builds you a unique site with professional text, images & more. Wix Editor gives you total design freedom with advanced functionality & easy drag & drop. And with Wix Code, you can create a state-of-the-art website & web apps. Learn more about Wix

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Canada Local product
Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between.
Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales. Shopify currently powers over 160,000 retailers in 100 different countries, including: Tesla Motors, Gatorade, Forbes, Amnesty International, Encyclopedia Britannica, Maxim Magazine, CrossFit, Black Milk Clothing, Herschel Sup Learn more about Shopify

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Squarespace offers an all-in-one Commerce platform that gives you everything you need to run your business and sell online.
Squarespace is an all-in-one platform that gives you everything you need to run and grow your business -- whether you're just getting started or are an established brand. Start with beautiful website templates to make your store stand out. Sell unlimited products and showcase them with rich merchandising tools. Schedule appointments and let customers book your services. Sell subscriptions, digital content, and gift cards. Offer flexible payment options, secure checkout, shipping, and more. Learn more about Squarespace

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
We deliver the tools to simplify and amplify digital marketing and drive results for your business.
Constant Contact delivers for small businesses and nonprofits with powerful tools that simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience with advanced AI and Automation tools, we deliver the performance and guidance to build strong connections and generate powerful results. For more information, visit www.constantcontact.com. Learn more about Constant Contact

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Weebly helps you launch and grow your online store with step-by-step guidance, full SEO optimization, marketing tools and more.
Weebly allows anyone to start and grow their own online store with curated templates, powerful features and integrated marketing. More than 50 million entrepreneurs around the world use Weebly to grow their customer base, reach a global audience and create a quality website that works well on any device. Weebly offers a range of pricing options and is consistently the highest rated website building mobile app in the App Store and Google Play. Learn more about Weebly

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
The smarter way for small businesses to do great work Keap organizes your client information & daily work in one place, freeing you up
Grow your business with the all-in-one CRM, sales & marketing software for serious business owners. Our platform organizes your customer information and daily work in one place, freeing you up from repetitive tasks so you have more time to focus on growing your business. Learn more about Keap

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Just pick a template, then customize fonts, colors, and content to match your style.
GoDaddy Website Builder is an online editing and publishing tool that helps you create a website, regardless of your technical skill level. Just create an account, pick a design and use the built-in editor to add your own images and text. You can make your website as simple or complex as you'd like. You can even add a full online store complete with product listings, coupons, shopping cart, shipping, and multiple payment options. Learn more about GoDaddy Website Builder

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
ShippingEasy is the easiest online shipping platform for growing businesses, featuring discounted shipping rates and easy automation.
ShippingEasy is the easiest, all-in-one shipping, tracking, and email marketing platform for e-commerce merchants. With ShippingEasy, e-commerce sellers can ship fast, access the best shipping rates, and increase orders with a suite of online tools. Multi-carrier and multi-platform capabilities mean you can sell and ship where and how you want while managing everything in one place. Access the lowest USPS and UPS shipping rates, plus other exclusive discounts, regardless of size. Learn more about ShippingEasy

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Build an online store that keeps customers coming back for more. Fully integrated with Marketing 360.
Sell everywhere Boost sales and direct shoppers to your online store by advertising on the top marketing channels. Marketing automation : Create life-long fans and loyal customers with automated text and email marketing. Easy checkout : Give your customers peace of mind when they shop with easy, safe, and secure credit card processing. Manage everything : Everything you need to manage and grow your online store from a singular platform Learn more about Marketing 360

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Canada Local product
This cloud-based POS centralizes inventory management, employee management, sales reporting & accounting across locations and channels.
This POS platform makes retail easier for everyone. Whether you’re just getting started or building your empire, Lightspeed’s got you covered. Simplify inventory management with a sophistacted product catalog that unites all your locations from a single dashboard. - Manage Inventory faster - Get Lightspeed's Hardware - Create exceptional customer experiences - Keep an eye on performance in over 40 built-in reports - Lightspeed Payments Learn more about Lightspeed Retail

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Web-based open source eCommerce platform that helps in the creation of online store with themes, payment, shipping options & more.
Web-based open source eCommerce platform that helps in the creation of online store with themes, payment, shipping options & more. Learn more about WooCommerce

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Fishbowl empowers you to outsmart your eCommerce competition by turning data into practical insights and actionable results.
Scale your eCommerce business with seamless integrations with Shopify, eBay, WooCommerce and more. Fishbowl’s advanced inventory management system, complete with automated work orders, barcode scanning and barcode label printing, will help your eCommerce business quickly adapt to changes in supply chains, demand forecasts and short-term surges in volume. Learn more about Fishbowl

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Deliver by design — at every stage of e-commerce complexity. Start shipping with Shippo, free.
Ecommerce is complex. Shipping doesn’t have to be. Shippo connects you with the best rates at the most carriers using a solution integrated with your business and experienced support at every stage so you can grow into the future. Manage shipping for all of your sales channels and get access to exclusive discounts from USPS, UPS, FedEx, DHL + 80 more, automated workflows, detailed tracking and notifications, seamless returns, international customs declarations, and more. Learn more about Shippo

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
You can create a website with Webnode in just minutes. Join our 40 million users and build one yourself.
If you want a good looking website in short time Webnode is the way to go. Launched in 2008, it has helped over 40 million users create their own websites. It doesn’t matter if you need a professional website for your company, a beautiful portfolio or a user-friendly e-shop, you have the right tool to build the website just the way you want. Anyone can build a website with Webnode. You don’t need to hire programmers or designers or pay for hosting. Learn more about Webnode

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
An all-in-one, customizable solution thatÂżs fully integrated with Odoo Sales, Inventory, and all major shipping/payment methods.
OdooÂżs eCommerce application offers all the tools a business needs to create a stunning online store in no time at all. Users can effortlessly customize designs for product pages, in order to showcase their business in a memorably unique way. With OdooÂżs fully integrated eCommerce app, inventory and sales can be easily managed and maintained with the help of automatic stock adjustments and reporting. Odoo is also integrated with a number of popular shipping carriers and online payment methods. Learn more about Odoo

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
100k+ Shopify, WooCommerce, and Wix ecommerce stores trust us for our easy newsletters, email marketing, SMS and lead capturing.
Omnisend’s all-in-one email marketing, pop up, newsletter & SMS tool automates your marketing across the entire customer journey—reaching the right audience, with the right message at the right time. Get real-time tracking and reporting on new subscribers, shopper activity and customer sales to target with personalized campaigns that will help grow your business and build customer loyalty. Integrates easily in 1-click with Shopify, BigCommerce, WooCommerce, Wix & more. Learn more about Omnisend

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
QuickBooks Commerce enables you to manage inventory and orders for your multichannel business and keep track of products.
QuickBooks Commerce enables you to manage inventory and orders for your multichannel business and keep track of your products as you sell and restock across multiple warehouse locations and channels. QuickBooks Commerce allows brands to automate and integrate their commerce platforms and get powerful insights into all their sales data on-demand. Learn more about QuickBooks eCommerce

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Cin7 is a highly configurable inventory management, and order management solution with best-in-class built-in EDI and 700 integrations.
Cin7 is a highly configurable inventory management and order management solution with built-in EDI and integrations to all the popular eCommerce platforms, marketplaces, and 3PLs. It's best-in-class for all combinations of B2B and D2C sales channels, warehouses, shipping, and fulfillment. Cin7 provides exceptional automations, workflows, reports, and analysis to enable brands, retailers, and wholesalers to operate efficiently as they scale and efficiently match demand to supply. Learn more about Cin7 Omni

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Increase your sales by 45%+ No sales team, no marketers, no engineers. Just results & Beeketing.
We build a platform of smart marketing apps to follow your visitors right when they step on your store and gradually drive them down the conversion funnel, then turn them into loyal customers for you. Beeketing apps are made to increase your conversions and online sales automatically. For Shopify merchants, here is our list of Shopify apps: https://beeketing.com/shopify-apps Learn more about Beeketing

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Integrate everything from EDI, to digital storefronts and marketplaces, to fulfillment, to your ERP system, and to whatever comes next.
TrueCommerce is the most complete way to connect your business across the supply chain, integrating everything from EDI, to inventory management, to fulfillment, to digital storefronts and marketplaces, to your business system, and to whatever comes next. For decades TrueCommerce has helped businesses be more connected, more supported, and more prepared for whats next. Thats why thousands of companies ranging from start-ups to the global Fortune 100, across various industries rely on us. Learn more about TrueCommerce EDI Solutions

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Pixpa is an all-in-one website builder to create stunning, professional websites with integrated e-commerce, client galleries, and blog
Pixpa is an all-in-one platform for creatives and small businesses to create beautiful professional websites. Whether you want to showcase your portfolio, start your business website, set up your online store, or publish a blog - Pixpa empowers creatives to manage their online presence from one location, saving time and money. With built-in tools such as an Online Store, Blog, SEO Manager, Marketing Pop-Ups, and much more, Pixpa offers you all the tools you need to create your website easily. Learn more about Pixpa

Features

  • CRM Software
  • Returns Management
  • Inventory Management Software
  • SEO Management
  • Promotions Management
  • Data Security
  • Mobile Access
  • Multi-Store
  • Multi-Channel Marketing
  • Shipping Management
Everything in one system including accounting, eCommerce, inventory management, manufacturing,and POS at a fraction of the cost of ERPs
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eCommerce Platforms Buyers Guide

Introduction

eCommerce Software is a category of software that allows businesses to complete transactions for goods or services over the internet. It enables users to establish, operate, and otherwise manage an online retail store, with the core features allowing for the creation of product listings, the processing of payments, the management of stock levels, and more.

Many of the features of the best eCommerce software in Canada are intended to automate tasks, such as the calculation of shipping fees, the application of discounts, and the sending of order confirmation, dispatch confirmation, and delivery tracking emails. The software also facilitates the development of a digital storefront, which customers can use to make their purchases.

This creation of an online retail website is often made easier through the provision of templates, meaning that a fully functional, user-friendly storefront can be created even with limited technical knowledge. At the same time, some of the more advanced features that may be present include analytics and reporting features, inventory management, and CRM tools.

The nature of eCommerce website software means it is often categorized alongside solutions like point of sale software, inventory management software, and retail management systems. At the same time, it is important to understand that there are different types of products within this software category, such as B2B eCommerce software solutions and multi-channel eCommerce software, giving businesses different options based on their precise needs.

Generally speaking, the main advantage of using solutions of this type for Canadian businesses is the ability to create a self-service platform, where customers can browse products or services, make purchases, and otherwise interact with a business and its offerings. In addition, it is worth noting that eCommerce solutions can be broadly separated according to whether they are cloud-based solutions, which are typically delivered by third parties on a Software as a Service (SaaS) basis, or on-premises software applications, which are deployed and managed on-site.

While precise options and functions can vary from one program to the next, many eCommerce platforms do share similar features. As a result, they will usually allow users to:

  • Build and manage a digital storefront or online store, complete with self-service functionality
  • Oversee order fulfilment, arrange product deliveries, and respond to refund or return requests
  • Create, organize, and maintain a digital catalogue or library, outlining products and services
  • Manage inventory levels, receive alerts when stock levels decline, and arrange supply

What is eCommerce Software?

eCommerce software is the name given to software applications that allow users to manage and oversee an online store through the creation of a fully functional digital storefront. The online store will generally follow a self-service model, allowing users across Canada to browse the available products and services, add items to their digital basket, complete a purchase, request a delivery, organize refunds or returns, and access customer service support.

Using software of this kind, it is possible to manage all aspects related to online retail and eCommerce, such as order fulfilment, deliveries and shipping, customer service, returns and refunds, inventory, and a product catalogue or library, complete with product descriptions. It also allows for sales tracking, payment processing and, in many cases, customer relationship management, meaning the best eCommerce software can serve as a central eCommerce hub.

Some solutions focus on a particular area, such as B2B eCommerce software solutions, which are geared towards business-to-business transactions, or eCommerce marketing software, which places a greater emphasis on marketing rather than sales and customer service. However, even some of the free eCommerce software options on the market provide a more comprehensive range of features, and this can be ideal for any small eCommerce business.

Different options on the market vary in terms of the scope for website or eCommerce platform design. Most will provide templates, allowing for quick and easy creation, with varying levels of customization available too. Other solutions will offer more advanced options, which can be better suited for larger businesses in Canada that may employ specialist web designers.

What are the benefits of eCommerce Software?

The benefits of eCommerce solutions are largely based around their ability to help businesses create and then maintain an eCommerce website. Most of these solutions will provide a wide range of features, allowing almost all major elements of running an online retail site to be carried out from a single, centralized location. Some of the specific benefits that are associated with using eCommerce website software are explained in more detail below:

  • Set up and manage an online retail platform: the main benefit to be aware of when exploring eCommerce solutions is their ability to allow users to not only set up an online retail website or platform but also continually manage that platform. This means adding products or services to the platform, updating product descriptions, providing self-service features for customers, gathering information about customers and their habits, managing aspects like the delivery or shipping of products, and processing any refund requests. Being able to carry out all of these tasks from one place can save companies time and money, and also make it much easier to train employees to make use of the tools at their disposal. This can be especially advantageous to smaller businesses that only trade online.

  • Automate key eCommerce tasks: another significant benefit of using eCommerce applications is the ability to automate some of the recurring, predictable, repetitive, or unnecessarily time-consuming tasks that are linked to online transactions. Examples of this would include the application of discounts to products for particular customers or groups, the calculation of delivery costs, and the sending out of emails to confirm purchases, announce the dispatch of items, or provide tracking information. This can help to provide a more standardized customer experience while also saving employees time and effort that could be better spent on some of the more complex tasks that actually need human ingenuity.

  • Track stock levels and manage inventory: a key part of running an eCommerce website involves managing an inventory and ensuring that items are in stock as much as possible. However, manually carrying this out can be needlessly laborious and may also result in items being overlooked, especially if stock runs low at a time when people are unavailable to act. The best eCommerce software will allow many of the key elements of inventory management to be automated. These solutions will continually track current levels of stock and send alerts when stock levels run low. In many cases, they can automatically order new stock when levels reach a chosen threshold, and the most advanced software will make use of machine learning capabilities to determine when demand is likely to increase and when the best time to order new stock would be, in order to avoid issues caused by sudden demand spikes.

  • Capitalize on marketing features: much of the software in this category also offers marketing functionality that can be beneficial, including options to automatically apply search engine optimization (SEO) principles to product pages. Furthermore, some software can track users' interactions with the eCommerce website, identify products or services that are most likely to be of interest to them, and either send out targeted marketing emails or provide recommendations when using the website. This is valuable because Gartner research shows that only 12 percent of customers receive customized assistance from brands, despite the customer experience now serving as the main battleground and competitive differentiator.

  • Monitor the performance of a digital storefront: finally, eCommerce solutions allow users to monitor the performance of an online retail website or platform over time, tracking key metrics related to visits, sales, interest in particular products or services, and more. Using this information, it then becomes easier to optimize the website and an organization's marketing strategy so that the right products and services are being promoted and customers are targeted with the information that is most likely to produce positive outcomes.

What are the features of eCommerce software?

The features of eCommerce solutions are centred around the ability to create, organize and manage an eCommerce platform or website. While it is certainly the case that precise features, options, and tools can differ significantly depending on the software chosen and the primary focus areas of that software, most solutions do tend to share some core features. Many of these are common to the point of being category-defining and include the following:

  • Website management: build, manage, and maintain an eCommerce website, complete with product pages, self-service functionality, and more. Most solutions will provide a variety of templates that can be used for the quick and easy creation of a digital storefront, which can then be customized to ensure it fits with the needs of an individual business. Some options on the market will also provide much more advanced creation tools, allowing for those with the necessary technical skills to implement more complex features and design elements. Ultimately, this ability to create an online store makes eCommerce solutions ideal for businesses that wish to trade entirely online or those that wish to move into the eCommerce sphere.
  • Order management: track, process, and otherwise organize customer orders, all from a single, central location. The ability to store data related to all customer orders can be vital for order fulfilment, customer relationship management, and responding to requests for refunds or returns. Many solutions will also allow users to take data from past orders and use this to make intelligent recommendations to customers about other products or services they may be interested in. As a result, long-term, repeat business becomes more likely. In addition to this being a feature within eCommerce solutions, it is also possible to acquire eCommerce order management software, which is specifically designed to focus on this area.
  • Cataloguing/categorization: add individual products, services, and other items to an internal catalogue. From there, users are able to categorize these items based on how they relate to other items in the catalogue, what their intended uses or functions are, and which types of customers are likely to buy them. The product and service catalogue can enable businesses to provide each individual item with a description, category, price, some tags that can help users to find the item when searching, and more. New items can be added to the catalogue at any time, while items can also be removed when they are no longer for sale.
  • Shopping cart: allow customers to add items to their online shopping cart and then make adjustments to the cart before placing their final order. The shopping cart component of eCommerce websites enables customers to make multiple purchases at the same time, and it can be used to save items for later on too. The shopping cart also allows customers to remove items, change the quantity of an individual item they would like to order, and calculate the total cost of their order before they proceed to the payment processing phase of the customer journey. Therefore, the shopping cart plays a fundamental role in the self-service portal.
  • Inventory management: view current stock levels, place orders with suppliers for new stock, or speed up the production process to accommodate customer demand. A key part of running a successful eCommerce business involves marrying supply and demand, and the inventory component of the best eCommerce software can help to facilitate this. In many cases, alerts can be set up, notifying employees when either stock or demand reaches a set level. Additionally, it may also be possible to set up automatic orders so that new stock is requested without the need for employees to either intervene in the process or manually place the order.
  • Mobile access: access the eCommerce software through mobile and tablet devices, and allow customers to browse the store via a mobile optimized storefront. The concept of mobile accessibility has grown substantially over recent years, and it is no longer sufficient for employees and customers to be able to make use of eCommerce solutions via desktop or laptop computers. The best solutions on the market will not only provide mobile access to all of the key features but will also make this experience as user-friendly and convenient as possible, so that mobile and tablet users are not disadvantaged in any meaningful way.
  • Multi-channel marketing: make use of a variety of marketing tools, spanning multiple channels. The options here will typically include search engine optimization and email marketing, such as the automatic application of SEO principles on product pages or the automatic sending of personalized marketing emails based on customer behaviour. Ultimately, this means organizations can use their eCommerce platform to not only manage the website itself but also to make attempts to generate interest and boost sales.

Capterra's software directory for eCommerce applications allows users to sort the available options based on the exact features available. This means businesses can begin searching for the right solution by identifying key features they need and only seeing options that actually include those features. This can save time and effort while also making the final decision-making process easier and more efficient.

What should be considered when purchasing eCommerce software?

Before purchasing an eCommerce solution, there are a number of things that need to be carefully considered so that the best choice is made. After all, businesses need to seek out the best option for their specific needs, and this could differ from the best overall solution. A good way to explore the main considerations is to ask the following questions:

  • What is eCommerce software for? A very good starting point is to carefully consider what the software is actually going to be used for. Not all eCommerce businesses are going to make use of every feature, so it is worth taking the time to identify the most crucial features and how they are going to be utilized or leveraged. From there, decisions about which software to actually buy become much easier because decision-makers can focus on the solutions that actually offer what is needed and actively avoid the options on the market that do not provide the required tools and options.
  • What are the main regulations and obligations? It is important that eCommerce businesses think carefully about the regulations that govern online retail, as well as their obligations to customers. A good example of this would be the General Data Protection Regulation (GDPR) for businesses in Europe, which covers the processing of personal data. Transparency and compliance are critical in this area, especially with regards to balancing personalization and respect for privacy. While many customers do like to be treated as individuals and given a level of personalization, they may also feel that businesses can become overly intrusive when they start to collect and keep too much data. With this in mind, a decision on which software to opt for should give consideration to whether the software itself has been designed to comply with rules and regulations. The issue of regulations is also a good way to explore why the best eCommerce software among Canadian businesses may be different from the best solutions for businesses in other countries.
  • Is mobile access fully supported? While many solutions on the market do provide mobile access, it can be essential for some businesses to find an option that offers full mobile support. This means all of the main tasks that can be carried out using the software are available to mobile and tablet users. It is equally vital that customers are able to make use of mobile devices to actually access the online store, view products and services, make purchases, manage previous orders, access customer support, and more. Full mobile support is often easier with cloud-based solutions, but some software developers do offer fully functional mobile apps, which include the same core features as their desktop solutions.
  • What is the best deployment method? There are two major options when it comes to deployment, and which of these is best for an eCommerce business can depend on a number of factors. The first option is on-premises deployment, which occurs when the business installs the software on their own systems and stores the data on-site. This will typically have high upfront costs, but it does provide a sense of control and ownership. It is also a deployment option that many businesses are already familiar with and comfortable with. The alternative is cloud-based software, delivered on a Software as a Service (SaaS) basis. Here, a third-party service provider will offer cloud-based access to the software while also storing the relevant data securely in the cloud. This option has lower upfront costs and provides access to data and tools from anywhere in the world, using any compatible internet-enabled device.
  • Can eCommerce solutions integrate with existing tools? Finally, it can be useful to try to find the best solution for providing integration and compatibility with existing tools. When the software is able to be used in combination with other applications, it can allow data to be more easily shared, and it can save businesses money on finding new solutions to bridge the compatibility gap. With eCommerce programs, compatibility with customer relationship management (CRM) software can be especially valuable, as can any integration with marketing tools.

The most relevant eCommerce trends related to software are also worth taking the time to fully explore. Businesses need to know that the software they are investing in has been designed with an underlying awareness of the major trends that are disrupting their industry, and choosing an application that has been developed with an understanding of current and emerging trends can also help to make purchases more future-proof.

  • Artificial intelligence/machine learning: The best eCommerce platform is likely to make use of artificial intelligence, and one of the biggest trends in this area centres on machine learning capabilities. This technology allows the software to interpret data in such a way that it can draw seemingly intelligent conclusions and learn lessons. This could mean that the software is capable of identifying the points in the year where demand peaks and then automatically implements the necessary strategic adjustments to cope with that demand. Alternatively, it could monitor levels of stock, along with sales information, and automatically de-list products that are either unavailable or unpopular with customers.
  • Chatbots and conversational interfaces: A related trend to AI has been the rise of chatbots and conversational interfaces. This trend has been accelerated by advances in speech recognition technology and the wider use of voice assistants in everyday life. As customers and employees become more familiar with live chat software, they are more likely to demand them. It should also be stressed that conversational interfaces can help to improve accessibility for disabled users as well. Businesses may wish to find a solution that offers either chatbot functionality, or speech recognition, as it can provide employees with additional options for using the software while simultaneously making the eCommerce platform more accessible to customers.
  • Privacy and options for customers: Personalization has been a major goal for retail businesses throughout recent memory, but there is a rebalancing to contend with, as customers become more aware of how much data businesses gather about them, and increasingly concerned about how it may be misused. It is also worth highlighting the fact that privacy demands extend to B2B eCommerce solutions too. The key here is to be as transparent as possible and to provide options. For instance, some software solutions will enable an eCommerce website to track customers' browsing and buying habits, but it may also be possible to offer customers the ability to opt-out of this.
  • Remote and hybrid work via cloud technology: A growing number of businesses are capitalizing on the advantages associated with remote work or hybrid work models. For example, 85% of Canadian employees want to work at least partly from home after the pandemic, according to a Capterra report. However, achieving success with remote working arrangements relies on the right tools being available to those who are working off-site. In terms of how this relates to eCommerce applications, the ability to access and use these tools remotely is essential for any business that allows people to work from home. Even in businesses that have not yet embraced this method of working, it may be a consideration for the future. Cloud-based solutions tend to be ideal for this, as they can be accessed from anywhere in the world, using a variety of devices, as long as they are connected to the internet.

Sources:

The features highlighted were identified based on their relevance and the percentage of products in Capterra's directory that offer them. The following sources were used for this document:

  1. How to Balance Personalization With Data Privacy - Gartner.com (Date accessed: Saturday, October 30, 2021)
  2. Gartner Says By 2023, 65% of the World’s Population Will Have Its Personal Data Covered Under Modern Privacy Regulations - Gartner.com (Date accessed: Sunday, October 31, 2021)
  3. Workplace wellness: Almost 3 in 4 Canadian remote workers report burnout - Capterra Canada (Date accessed: Monday, December 13, 2021)