---
description: Page 3 - Compare the best Customer Service Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Page 3 - Customer Service Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) > [Page 3](https://www.capterra.ca/directory/22/customer-service/software?page=3)

# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [KnowledgeOwl](https://www.capterra.ca/software/132902/knowledgeowl) — 4.8/5 (237 reviews) — KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers.
2. [Help Scout](https://www.capterra.ca/software/136909/help-scout) — 4.6/5 (226 reviews) — Help Scout's customer service software has the features you need to keep things simple, move fast, and focus on delighting customers.
3. [Salesforce Starter](https://www.capterra.ca/software/132665/Salesforce-Starter) — 4.4/5 (224 reviews) — Customer relationship management tool that enables businesses to organize lead data, personalize email templates, and more.
4. [JustCall](https://www.capterra.ca/software/157853/justcall) — 4.1/5 (224 reviews) — AI Voice Agents, IVR, smart routing, and live monitoring — everything your support team needs. Free 14-day trial.
5. [Tempo Timesheets](https://www.capterra.ca/software/190126/tempo) — 4.3/5 (223 reviews) — Timesheets by Tempo: Boost customer service. AI-powered time-tracking, reliable data, easy adoption. Track billable time with precision
6. [Issuetrak](https://www.capterra.ca/software/16499/issuetrak) — 4.6/5 (205 reviews) — Discover the easiest way to resolve shortcomings, requests, and complaints with a platform built for omnichannel customer service.
7. [HelpCrunch](https://www.capterra.ca/software/146516/helpcrunch) — 4.8/5 (195 reviews) — HelpCrunch is a top-rated Customer Support software that includes Live chat, Help desk, Knowledge base features, and more.
8. [Vivantio](https://www.capterra.ca/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's service platform anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows.
9. [Kayako](https://www.capterra.ca/software/80775/kayako) — 4.0/5 (176 reviews) — Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
10. [Missive](https://www.capterra.ca/software/152884/missive) — 4.9/5 (175 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
11. [Accelo](https://www.capterra.ca/software/135686/accelo) — 4.5/5 (174 reviews) — Accelo shows you what's coming, not just what happened. Predict outcomes, protect margins, grow profitably.
12. [Textline](https://www.capterra.ca/software/168213/textline) — 4.9/5 (168 reviews) — Textline is a business texting platform that centralizes messaging, supports teamwork, and ensures secure, compliant communication.
13. [GreenRope](https://www.capterra.ca/software/130598/greenrope) — 4.3/5 (155 reviews) — Better customer service and support with GreenRope. See all your customer information, interactions, and history in one place.
14. [Tiledesk](https://www.capterra.ca/software/187541/tiledesk) — 4.6/5 (154 reviews) — Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.
15. [ServiceNow Customer Service Management](https://www.capterra.ca/software/192052/servicenow-customer-service-management) — 4.4/5 (152 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
16. [Hiver](https://www.capterra.ca/software/142975/hiver) — 4.7/5 (147 reviews) — Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface.
17. [Lime CRM](https://www.capterra.ca/software/129925/lime) — 4.3/5 (145 reviews) — Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday.
18. [TenFold](https://www.capterra.ca/software/144586/tenfold) — 4.7/5 (143 reviews) — CTI for Sales \& Contact Center - Improve Customer Experience \& Productivity
19. [Method CRM](https://www.capterra.ca/software/130389/method-crm) — 4.2/5 (142 reviews) — Method CRM helps QuickBooks users deliver better customer service with synced customer data and customizable workflows.
20. [BOSSDesk](https://www.capterra.ca/software/144825/boss-solutions) — 4.7/5 (140 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
21. [UJET](https://www.capterra.ca/software/164070/ujet) — 4.6/5 (140 reviews) — UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
22. [Gladly](https://www.capterra.ca/software/156723/gladly) — 4.8/5 (139 reviews) — A modern customer service platform that powers fast, personal, AI-assisted support—no tickets, no silos, just seamless conversations.
23. [Creatio CRM](https://www.capterra.ca/software/130149/bpm-online-crm) — 4.7/5 (134 reviews) — New Era of CRM: Built on AI. Ready to act
24. [Gorgias](https://www.capterra.ca/software/155357/gorgias) — 4.6/5 (134 reviews) — The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo
25. [SuperOffice CRM](https://www.capterra.ca/software/39294/superoffice-crm) — 4.2/5 (132 reviews) — SuperOffice is a European CRM software for small and mid-size businesses, with the most user-friendly CRM platform on the market.

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## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software)
- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/22/customer-service/software)
- [All Categories](https://www.capterra.ca/directory)

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Designed for omnichannel complaint submission, Issuetrak gives you instant and total visibility of your customer service team, helping you better manage and improve quality control. \nEmpowered with tools like automatic notifications, a self-service knowledge base, custom dashboards, and reporting, plus a task manager, you’ll respond to requests faster, resolve problems better, and make your customers feel heard, seen, and valued.\nWalk alongside major brands like Cintas and Pfizer who are already utilizing the power of Issuetrak. Request a free trial or demo today and see for yourself why we're the best ticketing software on the market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.ca/software/16499/issuetrak","@type":"ListItem"},{"name":"HelpCrunch","position":7,"description":"HelpCrunch is a top-rated Customer Service platform that let's you deliver instant answers to customers 24/7 with Live chat, Help desk, and Knowledge base functionality.\nAll Features:\n- Live Chat\n- Auto Messages\n- Email Marketing\n- Help Desk\n- Knowledge Base\n- Popups\n- Mobile apps\n- Chat Bot (coming soon)\nTry HelpCrunch for free for 14 days.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff575945-45ad-4f13-bbe0-b4d63475d1cd.png","url":"https://www.capterra.ca/software/146516/helpcrunch","@type":"ListItem"},{"name":"Vivantio","position":8,"description":"Elevate beyond traditional ticketing to a service platform that anticipates customer needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales with your organization's growth. 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It’s a comprehensive CRM that helps you improve your customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72835a09-da7e-4bd2-9c75-3e6857784b67.png","url":"https://www.capterra.ca/software/130598/greenrope","@type":"ListItem"},{"name":"Tiledesk","position":14,"description":"Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted.\n\nIt includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger.\n\nTiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/87381302-e3d6-413c-8eef-49636392b373.png","url":"https://www.capterra.ca/software/187541/tiledesk","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":15,"description":"ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems.  Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.capterra.ca/software/192052/servicenow-customer-service-management","@type":"ListItem"},{"name":"Hiver","position":16,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. \n\nTeams can manage all support channels from a left-side panel and get a complete overview of ongoing, pending, and resolved conversations for each channel. \n\nKey features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. \n\nBeyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.ca/software/142975/hiver","@type":"ListItem"},{"name":"Lime CRM","position":17,"description":"Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data.\n\nWith smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences.\n\nHosted or on your own server.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/731d58ba-0f80-443c-8f03-653e225d0449.png","url":"https://www.capterra.ca/software/129925/lime","@type":"ListItem"},{"name":"TenFold","position":18,"description":"Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b48ca80-f00c-4322-9d5f-3c97afe6eee9.png","url":"https://www.capterra.ca/software/144586/tenfold","@type":"ListItem"},{"name":"Method CRM","position":19,"description":"Method CRM is the #1 rated CRM for businesses running QuickBooks, built for companies that need more flexibility than off-the-shelf software. It helps your team deliver better customer service by giving them one place to access customer details, communication history, estimates, invoices, and payment information while staying synced with QuickBooks.\n\nMost CRMs force you to work around rigid systems. Method CRM works the other way around. It’s fully customizable, so you can tailor workflows, screens, and records to match how your team supports customers.\n\nWith Method’s real-time two-way sync, sales, operations, and finance can all work from the same up-to-date information. That means faster responses, fewer mistakes, and a more consistent customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9d47f49-f8c5-43fa-ba1d-c5cae1733ccd.png","url":"https://www.capterra.ca/software/130389/method-crm","@type":"ListItem"},{"name":"BOSSDesk","position":20,"description":"BOSSDesk is your all-in-one ITSM and Help Desk solution, now turbocharged with BOSSDesk AI for unprecedented efficiency. Available across Cloud, On-Premise, and mobile, this user-friendly platform enhances IT operations with AI-powered automation, optimized ticket management, and asset tracking. The Service Catalog and self-service portal empower users to manage incidents, problems, and HR onboarding autonomously, while BOSSDesk AI provides technicians with real-time recommendations, automated categorization, and proactive insights to resolve issues faster. \n\nITIL-aligned for best practices, BOSSDesk also supports cross-departmental needs like facilities and change management. Elevate your service delivery, improve response times, and reduce manual effort with BOSSDesk—a smart choice for modern IT teams. Experience the next generation of IT service with BOSSDesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.capterra.ca/software/144825/boss-solutions","@type":"ListItem"},{"name":"UJET","position":21,"description":"UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f26b62-5e17-4ee9-9e2c-c04d5b487162.png","url":"https://www.capterra.ca/software/164070/ujet","@type":"ListItem"},{"name":"Gladly","position":22,"description":"Gladly is a customer service platform designed to deliver radically personal support—without tickets. Unlike traditional helpdesks, Gladly treats customers as people, not case numbers, maintaining a lifelong conversation across channels like voice, chat, email, SMS, and social. With native AI built in, support teams resolve issues faster, personalize responses with rich context, and deliver seamless handoffs between bots and agents. Leading consumer brands use Gladly to reduce handle time, boost satisfaction, and scale service that feels anything but robotic.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.capterra.ca/software/156723/gladly","@type":"ListItem"},{"name":"Creatio CRM","position":23,"description":"Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. 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Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/12fd23bf-69e1-4836-996b-246745b44a6a.png","url":"https://www.capterra.ca/software/39294/superoffice-crm","@type":"ListItem"}],"numberOfItems":25}
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