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Deployment
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution.
Learn more about Novo Solutions
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees.
Learn more about Novo Solutions
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales!
Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support.
The HelpOnClick Live Chat software includes the following main features:
Real-time traffic monitoring
Virtual chat agent
Customizable icons and texts
Integration with Facebook
Integration with major CRM, CMS, Help Desk systems
Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
ngDesk is the next generation of free and complete help desk software.
Learn more about ngDesk
ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time data--all free for unlimited users--ngDesk aims to fill the gaps in current help desk software. Plus we're always adding new features, like AI and Machine Learning coming to an ngDesk near you in 2018!
Learn more about ngDesk
ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
RenewityRMA
(10)
Local product
Local product
Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data
Learn more about RenewityRMA
Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs and service requests. RenewityRMA allows the service team to define and quickly implement their specific/unique returns and service management processes, themselves, without programming. RenewityRMA is a complete online portal for product service.
Learn more about RenewityRMA
Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Heyday is a conversational AI platform that helps retailers connect with shoppers online with live chat and video shopping.
Learn more about Heyday
Heyday is a conversational AI platform that helps retailers connect with their customers online. Using our AI-powered chatbot and virtual shopping tools like live chat, video consultations, and clienteling, retailers can give shoppers the same real-time, personalized service that they get in-store.
Our natural language processing, conversation routing and unlimited scalability helps retailers grow online sales, lower customer service costs, and deliver a truly omnichannel shopping experience.
Learn more about Heyday
Heyday is a conversational AI platform that helps retailers connect with their customers online. Using our AI-powered chatbot and virtual shopping tools like live chat, video consultations, and...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.
Learn more about ProProfs Help Desk
ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support tickets in a jiffy. Rise above repetitive tasks by leveraging an automated workflow- where tickets are automatically assigned to relevant agents and you receive automated alerts & notifications. With integrations such as Knowledge base and live chat, you can reduce ticket volume & engage with customers.
Learn more about ProProfs Help Desk
ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Vergic Engage is a digital engagement platform that offers live chat, chatbots, video/voice, socials based on customer value.
Learn more about Vergic
Vergic Engage is a digital customer engagement platform that improves the customer experience and revenue in digital channels by acting on customer behavior, value and journey and selects the most efficient channel for each interaction.
This platform is easy to integrate and allows brands and organizations to engage with customers through AI/BOT supported messaging and collaboration tools such as:
- Live chat
- Chatbots
- Co-browsing
- Video chat
- Analytic rule engine
- Messaging
Learn more about Vergic
Vergic Engage is a digital customer engagement platform that improves the customer experience and revenue in digital channels by acting on customer behavior, value and journey and selects the most...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Our Chat Commerce Platform aids consumers to manage their daily lives through in chat-based messaging, engagement & payment solutions.
Learn more about Clickatell
Clickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders and resolve issues with a simple text or chat. No need for cash, phone calls, in-person interactions, or apps.
Learn more about Clickatell
Clickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. We create a better world through...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Our Customer Support solution increases the availability of customer care and allows you to automate more than 80% of customer requests
Learn more about Radiance Labs
The Radiance Customer Support solution increases the availability of customer care and allows you to automate more than 80% of your customer support requests.
Allow users to automatically perform common operations like order status lookups and subscription management using chat, allowing your human agents to focus on more complex queries. Our automated flows allow customers to easily ask for human assistance, enabling a seamless handover from your automated bot to a human agent.
Learn more about Radiance Labs
The Radiance Customer Support solution increases the availability of customer care and allows you to automate more than 80% of your customer support requests.
Allow users to automatically perform...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Reverse Logistics For Lost Property.
Lost Returns is here to help recover lost items, and return them back safely to the owner.
Learn more about Lost Returns
Reverse Logistics For Lost Property.
Lost Returns is here to help recover lost items, and return them back safely to the owner.
Learn more about Lost Returns
Reverse Logistics For Lost Property.
Lost Returns is here to help recover lost items, and return them back safely to the owner.
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth.
Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies,...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Get the freedom to create your own stunning website exactly the way you want - for free.
Create a stunning, professional website for free with Wix website builder. We offer a few different ways you can build your site: Wix Artificial Design Intelligence, Wix Editor, & Wix Code. Whether you're creating a site for the first time or you're a pro, we've got you covered.
Wix ADI builds you a unique site with professional text, images & more. Wix Editor gives you design freedom with advanced functionality & easy drag & drop. And with Wix Code, you can create state-of-the-art site & apps.
Create a stunning, professional website for free with Wix website builder. We offer a few different ways you can build your site: Wix Artificial Design Intelligence, Wix Editor, & Wix Code. Whether...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Build better customer relationships with the #1-rated Business Messenger.
Intercom is a Conversational Relationship Platform (CRP).
With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey.
The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
Intercom is a Conversational Relationship Platform (CRP).
With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing,...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE inContact CXsuccess is a suite of onboarding, education and technical consulting customer services that partner with you at every step for ongoing business value realization. CXsuccess delivers the right people, processes, and tools for achieving your business objectives and CX goals. With CXsuccess, contact center leaders gain a partner to support them every stage of their journey ¿ from pre-sale through implementation and beyond ¿ for long-term success.¿
NICE inContact CXsuccess is a suite of onboarding, education and technical consulting customer services that partner with you at every step for ongoing business value realization. CXsuccess delivers...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9.
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more.
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Smartsupp is a FREE Live chat with video recordings made for your website and to empower your customer service.
Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers.
We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics.
Your customers are browsing your website right now. Create a FREE FOREVER account on www.smartsupp.com and start chatting with them today.
Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers.
We are one of the most popular live chat with 54 000 active users...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Make every phone conversation count and give time back to your reps with 70+ CRM, helpdesk, and software integrations.
Make every phone conversation count and give time back to your reps. Aircall's flexible cloud phone solution integrates with 70+ CRM, helpdesk, and other critical business tools to surface the information your reps need to be successful, when they need it. Join 7,500+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features.
Make every phone conversation count and give time back to your reps. Aircall's flexible cloud phone solution integrates with 70+ CRM, helpdesk, and other critical business tools to surface the...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time.
Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Easy to use and update, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers & staff
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription.
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Help Scout is a web-based help desk designed for a great customer experience.
Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.
Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
CloudApp enables instant business communication through shareable videos, gifs, and screenshots
CloudApp is the premier provider of visual communication for the workplace. This high growth video solution creates a collaborative space for capturing instantly shareable videos, GIFs, and screenshots. a near 5-star business user rating from G2, Trust Radius, and Gartner Peer Insights Using its combination of screen recording, screenshot tool, and GIF maker tools and with its integrations with workflow tools Zendesk, Asana, Microsoft, Adobe, Drift, and others it is uniquely positioned as an in
CloudApp is the premier provider of visual communication for the workplace. This high growth video solution creates a collaborative space for capturing instantly shareable videos, GIFs, and...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month.
Free up your teams with automation and productivity features, keep track of service KPIs with intuitive reports and dashboards, and craft the perfect experience for your customers! Salesforce Essentials is designed for SMBs and offers in-product learning and guided setup flows, so you can get up and running within just a few hours. With Essentials you can offer support over Email, Phone, Social, and Web as well as deploy and customize branded self service support sites with just a few clicks.
Free up your teams with automation and productivity features, keep track of service KPIs with intuitive reports and dashboards, and craft the perfect experience for your customers! Salesforce...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Remote support software you can count on. GoToAssist will be there for you, so you can be there for your customers.
GoToAssist is back and better than ever. Keep customers and remote employees on the move with a remote support experience thats better for both agents and end users alike. With GoToAssist, its easier to resolve issues fast without frustration, to get customers and employees back to doing what matters. Features include both browser and desktop app, file transfer, remote diagnostics, multi-monitor navigation, multi-session support, and integrations with apps like Slack.
GoToAssist is back and better than ever. Keep customers and remote employees on the move with a remote support experience thats better for both agents and end users alike. With GoToAssist, its easier...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
The new and better way to book appointments. Start automating your business with Bookafy. Free trial included. No credit card required!
Bookafy has one of the most robust feature sets in the market... Our major differentiation is our design, a beautiful booking page and/or a seamless light box integration for your website (we can install for you, for free!). If you are design conscience and you want software that reflects your brand well... Try Bookafy! Yes, we have 2-way sync w/ Google, Ical, Outlook, Office 365 and Outlook Exchange, an Open API, Payments, Classes, unlimited users, unlimited appointment types, and more.
Bookafy has one of the most robust feature sets in the market... Our major differentiation is our design, a beautiful booking page and/or a seamless light box integration for your website (we can...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Most user-friendly CRM platform on the market.
SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device.
SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Medallia Zingle brings relief to hard-working offices with tools to manage every pet parent conversation on one easy screen and stay co
Zingles guest messaging engagement platform helps hotels create brand-differentiated service experiences by leveraging data & two-way messaging to create meaningful interactions throughout the entire customer journey.
Hotels use Zingle to serve guests faster, optimize tedious processes, improve guest satisfaction, drive better reviews & more. Our mission is to make the experience of being a guest effortless.
Zingles guest messaging engagement platform helps hotels create brand-differentiated service experiences by leveraging data & two-way messaging to create meaningful interactions throughout the entire...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
SnapEngage is an enterprise, dedicated chat solution that enables sales and customer service teams to convert leads and engage clients.
Drive proven results for your business with SnapEngage. Our dedicated enterprise website chat and bots solutions increase website conversion rates and improves customer satisfaction for sales and customer service teams. SnapEngage meets advanced security and privacy requirements, and offers omnichannel capabilities and native integrations with popular CRMs and Help Desks. We're committed to long-term success with award-winning customer support, professional services, and personalized training.
Drive proven results for your business with SnapEngage. Our dedicated enterprise website chat and bots solutions increase website conversion rates and improves customer satisfaction for sales and...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
ServiceNow Customer Service Management is built for the digitally connected service economy.
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working.
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
A real-time inventory management and high-volume order fulfillment add-on solution for growth-focused businesses using QuickBooks.
Built for growing product-selling businesses using QuickBooks Desktop (Enterprise, Pro and Premier), Acctivate is a premium inventory management & multi-channel order fulfillment add-on that helps you focus on growth without operational limitations.
Solve for QuickBooks limitations, including real-time inventory visibility, multi-warehousing, multi-channel orders, ecommerce fulfillment, EDI transaction support, barcoding, landed cost, lot and serial number traceability and more.
Built for growing product-selling businesses using QuickBooks Desktop (Enterprise, Pro and Premier), Acctivate is a premium inventory management & multi-channel order fulfillment add-on that helps...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Comm100 Live Chat
(102)
Local product
Local product
Genuine, personalized, and easy to use, Comm100 Live Chat now offers a free plan with unlimited users and chats.
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat.
Convert visitors to customers, increase sales and improve customer satisfaction with our award-winning Comm100 Live Chat solution.
Comm100 now offers a FREE plan with unlimited users and chats. Check it out!
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Leading global provider of AI-powered omnichannel cloud contact center software.
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots. Bright Pattern allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management.
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services....
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
BOSSDesk is an award winning fully integrated Help Desk / ITSM solution available for both on the Cloud and On-Premise.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Build interactive decision trees for self-service support and troubleshooting. Give your customers the power of on-demand self-help.
Zingtree makes it easy to create, customize, deploy, and analyze interactive decision tree FAQs, knowledge bases, and online troubleshooters. With Zingtree, it's incredibly easy to help customers self-solve problems and better navigate knowledge base information. Customers are gently guided to answers, and if a problem can't be solved your support techs get background information on the customer's problem. Easily integrated with email, chat, CRM or Help Desk systems, saves time and money.
Zingtree makes it easy to create, customize, deploy, and analyze interactive decision tree FAQs, knowledge bases, and online troubleshooters. With Zingtree, it's incredibly easy to help customers...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Streamline your sales, marketing and service processes to manage a complete customer journey on a single Creatio platform.
Creatio is a global software company providing a leading low-code platform for process management and CRM that connects the dots between marketing, sales and customer service.
Midsize and large organizations can now efficiently manage the complete customer journey from lead to order, and to ongoing account maintenance. Creatio has been widely recognized by key industry analysts, including Gartner, Forrester, Nucleus Research, Ovum, ISM and received multiple prestigious awards.
Creatio is a global software company providing a leading low-code platform for process management and CRM that connects the dots between marketing, sales and customer service.
Midsize and large...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Software intuitivo 100% web para mesa de ayuda. Fomenta la colaboración y la gestión inteligente de solicitudes con automatización.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Share contacts and address books with your team in Google Workspace (G Suite), Gmail, or mobile Contact app, just like you share docs!
Shared Contacts for Gmail enables Google Workspace (G-Suite) & Gmail users to create, manage, share team address books from anywhere (Gmail, Google Contacts, Mobile phones)
- Define access permissions like you would do with a Google Doc
- Access contacts shared with you from anywhere in your workspace (Gmail, Google Contacts, Calendar, Mobile phones)
- When you compose or receive an email, see the information of senders & recipients (Company, Title, Notes...) & share them, like a CRM
Shared Contacts for Gmail enables Google Workspace (G-Suite) & Gmail users to create, manage, share team address books from anywhere (Gmail, Google Contacts, Mobile phones)
- Define access...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Fuze is a global cloud communications company, providing a unified communications and contact center experience for the enterprise.
Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world.
Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Powerful, affordable, and fully configurable customer service solution for modern B2B businesses.
PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do.
PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability.
FluentStream has created a business phone system with customer service in mind. With your agents constantly handling customer inquires in the form of calls, chats and tickets, you need a smooth running machine to ensure the best agent productivity and customer satisfaction by decreasing hold times and ensuring a first call resolution every time.
FluentStream has created a business phone system with customer service in mind. With your agents constantly handling customer inquires in the form of calls, chats and tickets, you need a smooth...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Customer Service Software Buyers Guide
Table of Contents
What is customer service software?
Customer service software is a ticketing system that documents, tracks, and resolves customer queries. It collates customer requests from multiple channels, such as phone, email, live chat, and social media, into a single portal so that agents can quickly and easily address the queries.
The software allows multiple agents to work on each ticket, making it easier for different departments to collaborate on solving the customer’s queries. The tool also provides detailed reports and insights into customer interactions, helping organizations assess the quality of their customer service.
The benefits of customer service software
Customer service software supports businesses in managing and maintaining a relationship with customers. The solution can help you realize the following benefits:
- Collate customer queries across multiple channels: Customer service software collates customer queries from multiple platforms into a single stream. Whether it’s a call to the helpline, an email to the support team, or a comment on your social media page, the tool generates a ticket for each customer query. These tickets get automatically added to the centralized stream, ensuring that no query is unaddressed.
- Reduce time that agents spend on each query: The software offers an easily searchable database for a quick reference. Agents can tag members of other teams or forward the ticket to the right team, directing the customer to the best resource. The standardized answers, easily editable templates, and the ability to simultaneously respond to multiple queries shortens the ticket resolution time.
- Increase customer satisfaction with faster issue resolution: The software lets users address each ticket as per priority and reduce the waiting time. It also organizes the ticket resolution workflow and allows agents to collaborate on tickets. This shortens the resolution cycle and improves customer satisfaction levels.
- Get insights into the team’s performance: Customer service software offers analytical capabilities, with customizable reports and dashboards, which provide insights into the performance of your support team. Find out the time your team takes to respond, how busy agents are on certain days of the week, and the frequent queries. This information can help you manage agents, improve their response time, and increase productivity.
Typical features of customer service software
- Knowledge base: Build and manage a centralized, searchable repository of information regarding frequent and previously asked queries as well as the responses.
- Support ticketing: Track interactions and autogenerate tickets for customer queries and service requests.
- Multichannel communication: Manage incoming and outgoing customer communication on multiple channels, including email, phone, live chat, and social media.
- Queue management: Manage the ticket queue to meet the team’s needs and monitor the wait time for incoming requests that haven’t been routed.
- Live chat: Chat with customers to resolve their queries in real time.
- Appointment management: Schedule and manage interactions with customers.
Considerations when purchasing customer service software
- The solution’s usability: A poor user experience (UX) is bad for business. The tool shouldn’t slow down agents and lengthen the response time. Therefore, before you purchase a solution, try it out and ensure that the UI/UX is not too complicated or messy for your agents. After all, they have to use it every day and should be happy doing it.
- Integration with existing third-party apps: While most software integrates with other third-party applications, check whether your preferred solution and/or pricing plan supports integration with the other solutions you use. After all, it can be wasteful and painful to find out after purchase that the software doesn’t support your applications.
- Omnichannel customer support: It allows you to centralize everything and make it easy to manage multiple communication channels. But not all businesses need to do it. If your customers are likely to reach out via chats or emails, choose a customer service solution that offers the option you need, so that you won’t have to pay for channels that aren’t being optimally utilized.
Relevant customer service software trends
- Chatbots to improve customer self-service: Vendors are using chatbots to resolve customer queries in real time without a ticket. The technology can simulate interactions like a human and resolve simple queries such as about working hours, contact info, and status update. It also recommends relevant sections from articles in the knowledge base—such as if a customer doesn’t know how to reset their password, the chatbot will direct them to a step-by-step description of the process. Businesses that use chatbots reported a 70% reduction in call, chat, and/or email queries.
- AI to increase the efficiency of agents: Customer service software providers are adopting artificial intelligence (AI) to make agents work smarter . Some are using it to automatically tag, categorize, and index tickets for easy reference, while others are using AI to determine customer distress levels and predict chat answers . AI can also recommend changes to existing articles based on how customers communicate their issues, making answers easier to find and understand in the future.