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The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. Learn more about Salesforce Service Cloud
Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction. Learn more about Salesforce Service Cloud

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
N‑able™ Take Control is a powerful remote support solution designed to help you resolve issues quickly and effectively. Learn more about Take Control
N-able Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform without breaking your budget. Take Control connects in seconds, offers deep diagnostic tools so you can troubleshoot quickly, a simple end-user experience you can customize, and all the value-add features of more expensive solutions but at an affordable price. Try Take Control free for 14 days today. Learn more about Take Control

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Improve customer satisfaction and CSAT scores by standardizing and automating your Customer Service operations with Pipefy. Learn more about Pipefy
Pipefy is the one platform with everything you need for a great Customer Service operation. Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails, streamlining customer requests, and optimizing your onboarding process with an intuitive, easy-to-use, no-code platform. Follow the steps of companies such as Visa, IBM, Volvo, Santander, and Kraft Heinz. Improve speed, deliver higher-quality outcomes, and make data-driven decisions with Pipefy. Learn more about Pipefy

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  • Alerts / Escalation
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  • Knowledge Base Management
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One app to manage all your customer service channels: live chat, email, social media. Gorgias is the helpdesk designed for SHOPIFY. Learn more about Gorgias
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See for yourself why Gorgias is #1-rated on Shopify. Learn more about Gorgias

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
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Ada is an easy to use customer support automation platform. Learn more about Ada
As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot platform that solves 70%+ of customer inquiries. Learn more about Ada

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. Learn more about Avochato
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Two-way text, email, and phone with automation for home improvement. Learn more about Hatch
Hatch is a messaging platform that connects home improvement contractors with their leads over text, email, and phone. From one collaborative workspace, sales teams can instantly message new leads, nurture them pre-sale to post-sale, and then rehash the leads that don't buy. Learn more about Hatch

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. Learn more about CustomerWise
TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. Increase productivity with LiveSync. Voice and annotations can be recorded against any content, whether submitting an issue or providing a resolution. Built-in online meetings and a LiveSync queue helps you take care of customers in real-time. Learn more about CustomerWise

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Great customer service starts with better customer service software. Impress your customers and increase their satisfaction. Learn more about LiveAgent
LiveAgent is a fully-featured Customer Service software with over 195+ integrations. Streamline all communication channels and manage them from a single shared company inbox. Enjoy social media integrations, unlimited ticket browsing history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Start with a 14-Day free trial, no credit card needed, no contracts. Learn more about LiveAgent

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions. Learn more about elevio

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  • Alerts / Escalation
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  • Knowledge Base Management
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Service Hub is customer service software that helps teams scale their support and delight their customers efficiently. Learn more about HubSpot Service Hub
HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback tools so you can measure customer happiness; and reporting so you can unlock insights and improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy. Learn more about HubSpot Service Hub

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
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  • Performance Metrics
Give the best service by getting the best service with our award-winning, industry-leading customer support. Learn more about Issuetrak
It's hard to believe software will let you give great customer service if you don't get great customer service from your software. Let us lead the way. With 25 years of experience, Issuetrak offers you industry-leading, 100% U.S.-based customer service. Our secret? We use our own software! Easy multichannel submission, automatic notifications, a self-service knowledge base, dashboards and reports, and a task manager are all standard - and we haven't even mentioned everything you get for free. Learn more about Issuetrak

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  • Alerts / Escalation
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  • Knowledge Base Management
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  • Queue Management
  • Performance Metrics
Canada Local product
Tribe is a cloud-based online community platform designed to scale customer support, promote self-service, and collect feedback. Learn more about Tribe
Tribe is a modern and cloud-based community platform designed to connect and empower your customers so they can help each other. Enable your customers to find solutions to their issues, promote self-service, collect feedback, improve customer experience, and retention. Allow customers to solve issues independently with a robust knowledge base. Leverage Tribe's robust community engine, modular apps, direct third-party integration, widgets, and API to build thriving customer support communities. Learn more about Tribe

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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  • Performance Metrics
Live Chat for Microsoft Teams, Slack, and Webex. Live chat with your website visitors from the tools you already use. Learn more about Social Intents
Live Chat for Microsoft Teams, Slack, and Webex enables you to chat with website visitors right from Microsoft Teams, Slack, or Webex. Offer customer service and sales support right from Teams, Webex, and Slack without the need for another messaging tool. Learn more about Social Intents

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox Help Desk
[New: Unlimited Agent Pricing] HappyFox is a cloud based customer service software. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Learn more about HappyFox Help Desk

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
OneChat is an all-in-one customer communication solution tool. Learn more about OneChat
OneChat is an all-in-one customer communication solution that allows users to connect and engage with customers in one place. Features: - Shared Inbox - Agent Automation - Canned Response - Omni Channel Support - Live Chat Widgets - API Integration Learn more about OneChat

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
LiveChat enables you to have real-time conversations with your customers while they are on your website. Learn more about LiveChat
LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window. Learn more about LiveChat

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams. Learn more about Slack
Slack is a collaboration hub, where the right people and the right information come together, helping everyone get work done. When your team needs to kick off a project, hire a new employee, deploy some code, review a sales contract, finalize next year's budget, measure an A/B test, plan your next office opening, and more, Slack has you covered. Try Slack with your team for free. Learn more about Slack

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  • Alerts / Escalation
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  • Knowledge Base Management
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  • Performance Metrics
ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control

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  • Alerts / Escalation
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  • Knowledge Base Management
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Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Userlike is your customer service solution for website chat and mobile messaging. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 8 million businesses worldwide. Learn more about Bitrix24
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 8 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported. Learn more about Bitrix24

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Tidio is a customer service platform that combines live chat and chatbots to improve customer support and generate more sales. Learn more about Tidio
Tidio is the all-in-one customer service platform that improves your customer support and increases your sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time, so you can sell more. Additionally, you can connect Messenger, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile. Easily integrates with all websites and platforms. Learn more about Tidio

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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  • Performance Metrics
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Learn more about EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and support CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. EngageBay offers free live chat software to deliver the personalised one-on-one support to every customer using a simple and powerful free live chat software. - all from one easy to use platform. Learn more about EngageBay

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
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Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner. Learn more about Yonyx
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition. Learn more about Yonyx

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more Learn more about LiveHelpNow
LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings/capabilities include live chat, SMS text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more. Finally, provide the data and resources your agents need to delight your customers. #1 Live Chat Software 8 years in a row by Business.com. Learn more about LiveHelpNow

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Canada Local product
Team inbox and chat tool that empowers teams to truly collaborate around different channels of communication, internal and external. Learn more about Missive
Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communications. We redesigned the inbox with a business-first collaborative experience in mind. With Missive, teams focus on growing their business. Learn more about Missive

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
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Improve your Customer Service and nurture your clients throughout their entire lifecycle on a single and affordable platform. Learn more about Froged
If you're looking for a tool to improve your Customer Service and Retention process you definitely take a look at FROGED . Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages . 7-day FREE Trial Learn more about Froged

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Canada Local product
Ticket Management, Customer Success, Customer Experience, Knowledge Base, NPS, CSAT, CES, Customer portal, Mobile apps, CRM data Sync Learn more about Supportbench
Supportbench is a complete customer service management tool that helps you deliver exceptional customer support. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Features include survey engine, NPS, CSAT, knowledge base, true data synchronizations to Salesforce, dashboards, analytics, scheduling tools, team scorecards, and customer success health scoring. Learn more about Supportbench

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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  • Performance Metrics
Helpwise is a Shared Inbox for your Team Email, SMS, Live Chat, WhatsApp, Social Media accounts & many other channels. Learn more about Helpwise
Helpwise allows customer focus teams to convert customer queries to customer delight. It serves as a one-stop solution for customer support and sales reps who want to handle customer communication across multiple channels, using one platform. Using Helpwise, companies can manage team emails, social media messages, WhatsApp messages, SMS, and live chat conversations as well! With Helpwise, companies can create Knowledgebases and chatbots as well as provide faster and better customer support. Learn more about Helpwise

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
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Simplify your Work with this easy to use and highly flexible web and mobile Asset, Work Order and Customer Service solution. Learn more about Novo Solutions
Simplify your Work with this easy to use and highly flexible cloud based, web and mobile Asset, Work Order and Customer Service solution. Auto route Requests submitted via email, web portal or mobile app to the appropriate department. Create powerful reports and dashboards. Easily customized to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. Web Portal available for customers and employees. Learn more about Novo Solutions

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Canada Local product
Flexible and powerful customer service software offering intuitive configuration, customizable automations, and rapid integration. Learn more about C2 ATOM
C2 ATOM is an integrated software for IT service management. It is designed for companies looking to provide quality support services. It is also an ITIL certified service center designed to improve your operational efficiency and automate all your incident, problem, and request management processes. The tool includes business rules and automated workflows, knowledge base, mailbox, notification and approval system, built-in service level agreements, configurable reports and dashboards. Learn more about C2 ATOM

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Give customers and employees the most relevant answers in real-time using no-code intelligent automation and conversational AI. Learn more about Inbenta
Inbenta is a one-of-a-kind Conversational AI Platform that helps organizations of 500+ employees automate personalized interactions at scale with their customers. Offering 360º conversational experiences across all channels becomes easy with its 4 modules that power search, chat, knowledge, and voice solutions. Due to its patented Natural Language Processing (NLP) technology, available in +35 languages, no previous data training is needed, and it can be up and running in a matter of days. Learn more about Inbenta

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues. Learn more about ProProfs Help Desk
ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support tickets in a jiffy. Rise above repetitive tasks by leveraging an automated workflow- where tickets are automatically assigned to relevant agents and you receive automated alerts & notifications. With integrations such as Knowledge base and live chat, you can reduce ticket volume & engage with customers. Learn more about ProProfs Help Desk

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Canada Local product
Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data Learn more about RenewityRMA
Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs and service requests. RenewityRMA allows the service team to define and quickly implement their specific/unique returns and service management processes, themselves, without programming. RenewityRMA is a complete online portal for product service. Learn more about RenewityRMA

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Canada Local product
An online application that allows servicing tight communities while preserving the anonymity of the users of those communities Learn more about IncognitoDesk
IncognitoDesk is an online portal that allows organizations who work with tight communities to send and receive SMS messages and emails while preserving the anonymity of the users of their services. Learn more about IncognitoDesk

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Deliver great service with the powerful combination of live chat, a chatbot and FAQ Pages. Redirect resources from expensive channels. Learn more about FAQ Bot
Automatically respond to more questions without an agent, respond to multiple questions at the same time and be available 24/7. Powered by AI, FAQ Bot is the additional member of your customer support team. With the powerful combination of a chatbot supported by the escalation management of live chat, FAQ Bot is the customer support partner that reduces your customer support costs (and builds great customer satisfaction). Learn more about FAQ Bot

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
InSided is the only customer community platform built for B2B SaaS and subscription-based companies. Learn more about inSided
InSided is the leading customer community platform for B2B SaaS and subscription-based companies. We are the only community platform built specifically for B2B SaaS. Our customer community platform helps SaaS companies become market leaders by driving digital customer engagement at scale. In short, with inSided you reduce pressure on the customer success team, build customer engagement & advocacy, and get product feedback & ideas. Learn more about inSided

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc. Learn more about Qiscus
It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc. Learn more about Qiscus

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Reverse Logistics For Lost Property. Lost Returns is here to help recover lost items, and return them back safely to the owner. Learn more about Lost Returns
Reverse Logistics For Lost Property. Lost Returns is here to help recover lost items, and return them back safely to the owner. Learn more about Lost Returns

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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  • Performance Metrics
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth. Learn more about Salesforce Sales Cloud

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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  • Queue Management
  • Performance Metrics
Create, manage and grow your online presence for your business, blog, store and more with Wix’s intuitive website creation platform.
Wix is an industry-leading web creation platform that provides everything you need to create, manage and grow your business online. Build a memorable user experience with intuitive design features and experience faster load times with enhanced performance. Reach more customers with advanced marketing and SEO tools while the ultra resilient and flexible infrastructure means your site is ready for any amount of traffic. Plus with enterprise-grade security, your visitor data stays safe 24/7. Learn more about Wix

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging • Reduce disruptions with background noise removal and voice enhancement • Enable audiences to share their reactions with animated emojis and gesture recognition • Improve audience engagement with next-gen dynamic polling and Q&A by Slido • Customize the stage layout to focus on the content and people that matters most Learn more about Webex

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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  • Performance Metrics
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success. Learn more about Dynamics 365

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Zendesk Support is the leading help desk software built to improve customer satisfaction.
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is the industry's favourite customer service software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets easier on cloud. This includes conversations spread across various channels like email, phone, social media, live chat, and more, all from a single interface. Naturally, our free plan gives you 3 users free to help you get a head start with your customer service operations. Learn more about Zoho Desk

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
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Intercom is a Customer Communications Platform. With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey. The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging. Learn more about Intercom

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics

Customer Service Software Buyers Guide

What is customer service software?

Customer service software is a ticketing system that documents, tracks, and resolves customer queries. It collates customer requests from multiple channels, such as phone, email, live chat, and social media, into a single portal so that agents can quickly and easily address the queries. 

The software allows multiple agents to work on each ticket, making it easier for different departments to collaborate on solving the customer’s queries. The tool also provides detailed reports and insights into customer interactions, helping organizations assess the quality of their customer service.

The benefits of customer service software

Customer service software supports businesses in managing and maintaining a relationship with customers. The solution can help you realize the following benefits:

  • Collate customer queries across multiple channels: Customer service software collates customer queries from multiple platforms into a single stream. Whether it’s a call to the helpline, an email to the support team, or a comment on your social media page, the tool generates a ticket for each customer query. These tickets get automatically added to the centralized stream, ensuring that no query is unaddressed.
  • Reduce time that agents spend on each query: The software offers an easily searchable database for a quick reference. Agents can tag members of other teams or forward the ticket to the right team, directing the customer to the best resource. The standardized answers, easily editable templates, and the ability to simultaneously respond to multiple queries shortens the ticket resolution time.
  • Increase customer satisfaction with faster issue resolution: The software lets users address each ticket as per priority and reduce the waiting time. It also organizes the ticket resolution workflow and allows agents to collaborate on tickets. This shortens the resolution cycle and improves customer satisfaction levels. 
  • Get insights into the team’s performance: Customer service software offers analytical capabilities, with customizable reports and dashboards, which provide insights into the performance of your support team. Find out the time your team takes to respond, how busy agents are on certain days of the week, and the frequent queries. This information can help you manage agents, improve their response time, and increase productivity.

Typical features of customer service software

  • Knowledge base: Build and manage a centralized, searchable repository of information regarding frequent and previously asked queries as well as the responses.
  • Support ticketing: Track interactions and autogenerate tickets for customer queries and service requests.
  • Multichannel communication: Manage incoming and outgoing customer communication on multiple channels, including email, phone, live chat, and social media.
  • Queue management: Manage the ticket queue to meet the team’s needs and monitor the wait time for incoming requests that haven’t been routed.
  • Live chat: Chat with customers to resolve their queries in real time.
  • Appointment management: Schedule and manage interactions with customers.

Considerations when purchasing customer service software

  • The solution’s usability: A poor user experience (UX) is bad for business. The tool shouldn’t slow down agents and lengthen the response time. Therefore, before you purchase a solution, try it out and ensure that the UI/UX is not too complicated or messy for your agents. After all, they have to use it every day and should be happy doing it.
  • Integration with existing third-party apps: While most software integrates with other third-party applications, check whether your preferred solution and/or pricing plan supports integration with the other solutions you use. After all, it can be wasteful and painful to find out after purchase that the software doesn’t support your applications.
  • Omnichannel customer support: It allows you to centralize everything and make it easy to manage multiple communication channels. But not all businesses need to do it. If your customers are likely to reach out via chats or emails, choose a customer service solution that offers the option you need, so that you won’t have to pay for channels that aren’t being optimally utilized.