15 years helping Canadian businesses
choose better software

Customer Service Software

Customer Service software enables an organization to manage and track customer relationships and support services.

Featured software

Local products for Canada

Canada Show local products
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune. Learn more about Zoho Desk

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Discover the easiest way to resolve shortcomings, requests, and complaints with a platform built for omnichannel customer service. Learn more about Issuetrak
Gain a competitive edge in customer service with the power of Issuetrak's ticket management software. Designed for omnichannel complaint submission, Issuetrak gives you instant and total visibility of your customer service team, helping you better manage and improve quality control. Empowered with tools like automatic notifications, a self-service knowledge base, custom dashboards, and reporting, plus a task manager, you’ll respond to requests faster, resolve problems better, and make your customers feel heard, seen, and valued. Walk alongside major brands like Cintas and Pfizer who are already utilizing the power of Issuetrak. Request a free trial or demo today and see for yourself why we're the best ticketing software on the market. Learn more about Issuetrak

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Reverse Logistics For Lost Property. Lost Returns is here to help recover lost items, and return them back safely to the owner. Learn more about Lost Returns
Reverse Logistics For Lost Property. Lost Returns is here to help recover lost items, and return them back safely to the owner. Learn more about Lost Returns

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Front is a customer service software that enables support, sales, and account management teams to deliver exceptional service at scale. Learn more about Front
Front is a customer service software that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. Learn more about Front

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Canada Local product
As the #1 rated CRM by QuickBooks users, Method:CRM streamlines your business from lead to repeat and everything in between. Learn more about Method CRM
A QuickBooks CRM platform, Method seamlessly syncs with your QuickBooks data, offering a shared source of truth across your organization. With Method:CRM, a fully customizable solution, you can manage leads, automate workflows and serve your customers better with self-serve portals all within a single tool. The #1 rated CRM by QuickBooks users, Method:CRM empowers thousands of small and mid-sized businesses to scale operations, increase sales and improve their bottom line. Learn more about Method CRM

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting. Learn more about Kixie PowerCall
Kixie is an advanced, cloud-based sales engagement platform that simplifies the task of calling and texting for customer-facing teams. Featuring powerful tools like a multi-line PowerDialer, AI Local Presence, call coaching, call recording, Voicemail Drop, SMS Templates, Click-to-call, Conversation Intelligence, and many more. Kixie integrates seamlessly with major CRM systems and offers real-time reporting and analytics. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Heymarket business texting empowers you to expand your marketing reach, close more sales, and create strong customer relationships. Learn more about Heymarket
Heymarket is a secure business text messaging platform that empowers your team to expand your marketing reach, close more sales, and create personalized conversations with customers. Send and receive messages on SMS, MMS, Facebook and Instagram Messenger, WhatsApp, Apple Messages for Business, Google's Business Messages, and web chat. Integrate with your CRM and apps: Text from Salesforce, HubSpot, Microsoft Teams, Slack, Shopify, and more on our SOC 2 Type 2 and HIPAA compliant platform. Learn more about Heymarket

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently. Learn more about HubSpot Service Hub
HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback tools so you can measure customer happiness; and reporting so you can unlock insights and improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy. Learn more about HubSpot Service Hub

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Better customer service and support with GreenRope. See all your customer information, interactions, and history in one place. Learn more about GreenRope
GreenRope CRM is a platform that enables you to provide better customer service and support, see all your customer information, interactions, and history in one place. You can use automation to simplify your tasks and communications, create tickets, surveys, feedback forms, and more to measure customer satisfaction and solve problems. GreenRope offers tools for sales enablement, marketing automation, and operations. It’s a comprehensive CRM that helps you improve your customer service. Learn more about GreenRope

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise by growing relationships, productivity, and your bottom line – all at the same time. Learn more about Salesforce Sales Cloud

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite. All workloads in the Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up. Learn more about Webex Suite

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success. Learn more about Dynamics 365

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Zendesk is the all-in-one customer service support software that delivers exceptional experiences.
Power up your customer service with Zendesk, the all-in-one support software that delivers exceptional experiences. With intuitive self-service tools and AI chat capabilities that streamline support, 60% of customers see a CSAT increase, and 85% gain better visibility into their internal operations after implementing Zendesk. Provide self-service and cross-channel support, so it's easy for customers to quickly get the answers they need, when they need them. Learn more about Zendesk Suite

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
ConnectWise ScreenConnect provides the ability to view and control devices from anywhere there is an Internet connection.
ConnectWise ScreenConnect (formerly ConnectWise Control) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise ScreenConnect

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
LiveChat enables you to have real-time conversations with your customers while they are on your website.
LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window. Learn more about LiveChat

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial.
LiveAgent is a fully-featured Customer Support software with over 200+ integrations. Streamline all customer interactions and manage them from a single platform. Enjoy social media integrations, unlimited ticket history, call recordings, self-service options, and more advanced features. Companies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver superior customer service to 150M users worldwide. Start with a 1 month free trial, no credit card needed. Learn more about LiveAgent

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
NetSuite, the world’s #1 cloud ERP, gives you the visibility and control you need to make smart decisions and grow with confidence.
NetSuite is an all-in-one cloud business management solution that helps more than 38,000 organizations operate more effectively by automating core processes and providing real-time visibility into operational and financial performance. With a single, integrated suite of applications for managing accounting, order processing, inventory management, production, and supply chain and warehouse operations, NetSuite gives companies clear visibility of their information and control of their business. Learn more about NetSuite

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for: AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets. AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things. AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement. Learn more about Intercom

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. Learn more about Zoho Assist

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess. Learn more about TeamSupport

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide.
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported. Learn more about Bitrix24

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more.
Odoo is a fully integrated, customizable, open-source software packed with expertly designed, user-friendly business applications. Odoo's intuitive database is able to meet a majority of business needs, such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of any company, regardless of size (or budget). Learn more about Odoo

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software
Act! Premium empowers you to market better, sell more, and create customers for life.
Act! Premium, a powerful CRM and Marketing Automation tool in one platform, is perfect for small and midsize businesses looking to market better, sell more, and create customers for life. With unparalleled flexibility and freedom of choice, Act! Premium accommodates the unique ways you do business, whether it’s on-premises (Act! Premium Desktop), in the cloud (Act! Premium Cloud), or, you can leverage a hybrid deployment for maximum flexibility! Learn more about Act!

Features

  • Customer Database
  • Call Center Management
  • Self Service Portal
  • Performance Metrics
  • Queue Management
  • Real-Time Notifications
  • Workflow Management Software
  • Email Management Software
  • Reporting & Statistics
  • Alerts/Escalation
  • Live Chat Software

Customer Service Software Buyers Guide

What is customer service software?

Customer service software is a ticketing system that documents, tracks, and resolves customer queries. It collates customer requests from multiple channels, such as phone, email, live chat, and social media, into a single portal so that agents can quickly and easily address the queries. 

The software allows multiple agents to work on each ticket, making it easier for different departments to collaborate on solving the customer’s queries. The tool also provides detailed reports and insights into customer interactions, helping organizations assess the quality of their customer service.

The benefits of customer service software

Customer service software supports businesses in managing and maintaining a relationship with customers. The solution can help you realize the following benefits:

  • Collate customer queries across multiple channels: Customer service software collates customer queries from multiple platforms into a single stream. Whether it’s a call to the helpline, an email to the support team, or a comment on your social media page, the tool generates a ticket for each customer query. These tickets get automatically added to the centralized stream, ensuring that no query is unaddressed.
  • Reduce time that agents spend on each query: The software offers an easily searchable database for a quick reference. Agents can tag members of other teams or forward the ticket to the right team, directing the customer to the best resource. The standardized answers, easily editable templates, and the ability to simultaneously respond to multiple queries shortens the ticket resolution time.
  • Increase customer satisfaction with faster issue resolution: The software lets users address each ticket as per priority and reduce the waiting time. It also organizes the ticket resolution workflow and allows agents to collaborate on tickets. This shortens the resolution cycle and improves customer satisfaction levels. 
  • Get insights into the team’s performance: Customer service software offers analytical capabilities, with customizable reports and dashboards, which provide insights into the performance of your support team. Find out the time your team takes to respond, how busy agents are on certain days of the week, and the frequent queries. This information can help you manage agents, improve their response time, and increase productivity.

Typical features of customer service software

  • Knowledge base: Build and manage a centralized, searchable repository of information regarding frequent and previously asked queries as well as the responses.
  • Support ticketing: Track interactions and autogenerate tickets for customer queries and service requests.
  • Multichannel communication: Manage incoming and outgoing customer communication on multiple channels, including email, phone, live chat, and social media.
  • Queue management: Manage the ticket queue to meet the team’s needs and monitor the wait time for incoming requests that haven’t been routed.
  • Live chat: Chat with customers to resolve their queries in real time.
  • Appointment management: Schedule and manage interactions with customers.

Considerations when purchasing customer service software

  • The solution’s usability: A poor user experience (UX) is bad for business. The tool shouldn’t slow down agents and lengthen the response time. Therefore, before you purchase a solution, try it out and ensure that the UI/UX is not too complicated or messy for your agents. After all, they have to use it every day and should be happy doing it.
  • Integration with existing third-party apps: While most software integrates with other third-party applications, check whether your preferred solution and/or pricing plan supports integration with the other solutions you use. After all, it can be wasteful and painful to find out after purchase that the software doesn’t support your applications.
  • Omnichannel customer support: It allows you to centralize everything and make it easy to manage multiple communication channels. But not all businesses need to do it. If your customers are likely to reach out via chats or emails, choose a customer service solution that offers the option you need, so that you won’t have to pay for channels that aren’t being optimally utilized.