---
description: Compare the best Customer Service Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Service Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)

# Customer Service Software

Canonical: https://www.capterra.ca/directory/22/customer-service/software

Page: 1 / 23\
Next: [Next page](https://www.capterra.ca/directory/22/customer-service/software?page=2)

> Customer Service software enables an organization to manage and track customer relationships and support services.

-----

## Products

1. [Salesforce Starter](https://www.capterra.ca/software/132665/Salesforce-Starter) — 4.4/5 (226 reviews) — Customer relationship management tool that enables businesses to organize lead data, personalize email templates, and more.
2. [Lost Returns](https://www.capterra.ca/software/219520/lostreturns) — 5.0/5 (1 reviews) — Reverse Logistics For Lost Property. Lost Returns is here to help recover lost items, and return them back safely to the owner.
3. [Avochato](https://www.capterra.ca/software/161117/avochato) — 4.7/5 (135 reviews) — SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
4. [Text](https://www.capterra.ca/software/1078275/Text-App) — 4.7/5 (32 reviews) — AI customer service software that answers from your real content and closes sales along the way.
5. [Qiscus](https://www.capterra.ca/software/1026338/qiscus) — 4.4/5 (7 reviews) — It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc.
6. [Confides](https://www.capterra.ca/software/183052/incognitodesk) — 4.7/5 (10 reviews) — An online application that allows servicing tight communities while preserving the anonymity of the users of those communities
7. [HubSpot Service Hub](https://www.capterra.ca/software/182476/hubspot-service-hub) — 4.4/5 (192 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
8. [Creatio CRM](https://www.capterra.ca/software/130149/bpm-online-crm) — 4.7/5 (150 reviews) — New Era of CRM: Built on AI. Ready to act
9. [ScreenConnect](https://www.capterra.ca/software/147830/ScreenConnect) — 4.7/5 (1901 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
10. [HelpDesk](https://www.capterra.ca/software/185973/helpdesk) — 4.6/5 (183 reviews) — HelpDesk.com is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
11. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18808 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
12. [Webex Suite](https://www.capterra.ca/software/733/webex) — 4.4/5 (7413 reviews) — Cloud-based collaboration suite combining meetings, messaging, calling, polling, webinars, whiteboarding, and video messaging in one.
13. [Dynamics 365](https://www.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5851 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
14. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4090 reviews) — Zendesk is the all-in-one customer service support software that delivers exceptional experiences.
15. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3473 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
16. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2215 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
17. [NetSuite](https://www.capterra.ca/software/135757/netsuite) — 4.2/5 (2068 reviews) — NetSuite is the AI-powered cloud ERP that unifies financials and operations to help businesses grow and scale.
18. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1788 reviews) — Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial.
19. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1727 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
20. [Odoo](https://www.capterra.ca/software/135618/odoo) — 4.2/5 (1329 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
21. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (1003 reviews) — Bitrix24 is \#1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide.
22. [Act\!](https://www.capterra.ca/software/133171/act) — 3.9/5 (932 reviews) — Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.
23. [EngageBay CRM](https://www.capterra.ca/software/178819/engagebay-marketing) — 4.6/5 (910 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
24. [TeamSupport](https://www.capterra.ca/software/87908/teamsupport) — 4.5/5 (849 reviews) — We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
25. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (829 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.

-----

Page: 1 / 23\
Next: [Next page](https://www.capterra.ca/directory/22/customer-service/software?page=2)

## Related Categories

- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Chatbot Software](https://www.capterra.ca/directory/32448/chatbot/software)
- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)
- [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software)
- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/22/customer-service/software)
- [All Categories](https://www.capterra.ca/directory)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/directory/22/customer-service/software> |
| de | <https://www.capterra.com.de/directory/22/customer-service/software> |
| de-AT | <https://www.capterra.at/directory/22/customer-service/software> |
| de-CH | <https://www.capterra.ch/directory/22/customer-service/software> |
| en | <https://www.capterra.com/customer-service-software/> |
| en-AE | <https://www.capterra.ae/directory/22/customer-service/software> |
| en-AU | <https://www.capterra.com.au/directory/22/customer-service/software> |
| en-CA | <https://www.capterra.ca/directory/22/customer-service/software> |
| en-GB | <https://www.capterra.co.uk/directory/22/customer-service/software> |
| en-IE | <https://www.capterra.ie/directory/22/customer-service/software> |
| en-IL | <https://www.capterra.co.il/directory/22/customer-service/software> |
| en-IN | <https://www.capterra.in/directory/22/customer-service/software> |
| en-NZ | <https://www.capterra.co.nz/directory/22/customer-service/software> |
| en-SG | <https://www.capterra.com.sg/directory/22/customer-service/software> |
| en-ZA | <https://www.capterra.co.za/directory/22/customer-service/software> |
| es | <https://www.capterra.es/directory/22/customer-service/software> |
| es-AR | <https://www.capterra.com.ar/directory/22/customer-service/software> |
| es-CL | <https://www.capterra.cl/directory/22/customer-service/software> |
| es-CO | <https://www.capterra.co/directory/22/customer-service/software> |
| es-CR | <https://www.capterra.co.cr/directory/22/customer-service/software> |
| es-DO | <https://www.capterra.do/directory/22/customer-service/software> |
| es-EC | <https://www.capterra.ec/directory/22/customer-service/software> |
| es-MX | <https://www.capterra.mx/directory/22/customer-service/software> |
| es-PA | <https://www.capterra.com.pa/directory/22/customer-service/software> |
| es-PE | <https://www.capterra.pe/directory/22/customer-service/software> |
| fi | <https://www.capterra.fi/directory/22/customer-service/software> |
| fr | <https://www.capterra.fr/directory/22/customer-service/software> |
| fr-BE | <https://fr.capterra.be/directory/22/customer-service/software> |
| fr-CA | <https://fr.capterra.ca/directory/22/customer-service/software> |
| fr-LU | <https://www.capterra.lu/directory/22/customer-service/software> |
| it | <https://www.capterra.it/directory/22/customer-service/software> |
| ja | <https://www.capterra.jp/directory/22/customer-service/software> |
| ko | <https://www.capterra.co.kr/directory/22/customer-service/software> |
| nb | <https://www.capterra.no/directory/22/customer-service/software> |
| nl | <https://www.capterra.nl/directory/22/customer-service/software> |
| nl-BE | <https://www.capterra.be/directory/22/customer-service/software> |
| pl | <https://www.capterra.pl/directory/22/customer-service/software> |
| pt | <https://www.capterra.com.br/directory/22/customer-service/software> |
| pt-PT | <https://www.capterra.pt/directory/22/customer-service/software> |
| sv | <https://www.capterra.se/directory/22/customer-service/software> |
| tr | <https://www.capterra.web.tr/directory/22/customer-service/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Capterra Canada","url":"https://www.capterra.ca/","@id":"https://www.capterra.ca/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.ca/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.ca/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Customer Service Software","description":"Compare the best Customer Service Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.","url":"https://www.capterra.ca/directory/22/customer-service/software","about":{"@id":"https://www.capterra.ca/directory/22/customer-service/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.ca/directory/22/customer-service/software#breadcrumblist"},"@id":"https://www.capterra.ca/directory/22/customer-service/software#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.capterra.ca/directory/22/customer-service/software#itemlist"},"publisher":{"@id":"https://www.capterra.ca/#organization"},"inLanguage":"en-CA","isPartOf":{"@id":"https://www.capterra.ca/#website"}},{"@id":"https://www.capterra.ca/directory/22/customer-service/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"https://www.capterra.ca/directory/22/customer-service/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Customer Service Software - Prices &amp; Reviews - Capterra Canada 2026","@context":"https://schema.org","@id":"https://www.capterra.ca/directory/22/customer-service/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Salesforce Starter","position":1,"description":"Free up your teams with automation and productivity features, keep track of service KPIs with intuitive reports and dashboards, and craft the perfect experience for your customers! Salesforce Essentials is designed for SMBs and offers in-product learning and guided setup flows, so you can get up and running within just a few hours. With Essentials you can offer support over Email, Phone, Social, and Web as well as deploy and customize branded self service support sites with just a few clicks.","image":"https://images.g2crowd.com/uploads/vendor/image/469/954c2723510c95b8b746069b7a995766.jpeg","url":"https://www.capterra.ca/software/132665/Salesforce-Starter","@type":"ListItem"},{"name":"Lost Returns","position":2,"description":"Reverse Logistics For Lost Property.\n\nLost Returns is here to help recover lost items, and return them back safely to the owner.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/550fe8c5-be86-48cf-8ea5-803b1a69b276.png","url":"https://www.capterra.ca/software/219520/lostreturns","@type":"ListItem"},{"name":"Avochato","position":3,"description":"SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers.  With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications.\n\nAvochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/937f05f3-8717-4b38-9a29-b161863967df.png","url":"https://www.capterra.ca/software/161117/avochato","@type":"ListItem"},{"name":"Text","position":4,"description":"Text combines automation, a knowledge base, and a proactive AI assistant into one customer service operation. It routes tickets by topic and escalates them before an SLA breaks. Customers self-serve from your real content, so your team stops repeating itself.\n\nAs AI customer service software, it monitors buying intent from on-site behavior and conversation content, recommending products and closing sales on its own. Funded Trading Plus held a 93% CSAT rating even through a 15x traffic surge.\n\nSOC 2, GDPR, and PCI DSS compliant. Point it at your website and it starts working the same day, no code required, with a 14-day free trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10d06d1a-f4e6-4b5c-8611-ce0f6b295f67.png","url":"https://www.capterra.ca/software/1078275/Text-App","@type":"ListItem"},{"name":"Qiscus","position":5,"description":"It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca0dc557-9adc-46a1-b934-fdfe6c6d9b0e.png","url":"https://www.capterra.ca/software/1026338/qiscus","@type":"ListItem"},{"name":"Confides","position":6,"description":"IncognitoDesk is a Help Desk and Customer Service platform created to connect you with your community. Your community can be made up of users, customers, employees, neighbours, etc. IncognitoDesk allows its members to easily reach your organization and its services through SMS, Email, WhatsApp, Facebook Messenger, etc.\n\nWhat makes it perfect for you?\n\nOur platform has anonymity built-in (but optional), so you can keep your contacts’ identities confidential.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eb78fef-d693-4f78-8954-ca418301d057.png","url":"https://www.capterra.ca/software/183052/incognitodesk","@type":"ListItem"},{"name":"HubSpot Service Hub","position":7,"description":"HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback tools so you can measure customer happiness; and reporting so you can unlock insights and improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.ca/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"Creatio CRM","position":8,"description":"Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4878218-2df2-4665-83d7-ad771bdae78a.png","url":"https://www.capterra.ca/software/130149/bpm-online-crm","@type":"ListItem"},{"name":"ScreenConnect","position":9,"description":"ScreenConnect is remote support and access software that resolves technical issues securely on any device. Its remote support feature enables instant troubleshooting across Windows, Mac, Linux, and mobile devices, minimizing downtime. With 24/7 secure remote access, technical teams can discreetly manage endpoints without disrupting users, while privileged access management enforces least-privilege policies for enhanced security.\nFeatures include live camera sharing for technicians to view and resolve issues in real time, backstage troubleshooting for seamless support, and event-driven automations that help teams stay proactive. Advanced encryption ensures data security throughout all operations. Available on-premises or in the cloud, ScreenConnect maintains smooth operations with its comprehensive toolset and scalable architecture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9e546da-675b-4ad7-b27a-7a01abf09846.png","url":"https://www.capterra.ca/software/147830/ScreenConnect","@type":"ListItem"},{"name":"HelpDesk","position":10,"description":"HelpDesk.com is a ticketing platform for customer service teams, part of the Text.com customer service platform. Use it to manage tickets from email, chat, and messaging in one queue. AI handles the repetitive work: tagging, summarizing, detecting language, and suggesting replies. Automation routes tickets, escalates SLA risks, and follows up so your team can focus on the tickets that need judgment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/530d447b-5555-4e1c-b09d-e4dcf17dbec2.png","url":"https://www.capterra.ca/software/185973/helpdesk","@type":"ListItem"},{"name":"Salesforce Sales Cloud","position":11,"description":"Salesforce Sales Cloud is a robust sales platform that streamlines processes, boosts productivity, and drives revenue growth. This AI-powered CRM integrates human sales efforts with intelligent agents to speed up the sales cycle. It offers visibility into the sales pipeline, providing insights for faster prospecting and opportunity management. Automation features reduce manual tasks, allowing sales reps to focus on high-value activities and close deals more quickly. A key feature is its ability to unify data from various sources, creating a comprehensive customer view. With Salesforce's AI, the platform offers smarter insights and recommendations, helping sales teams sell more effectively. Integrating with other Salesforce solutions like Revenue Cloud, Sales Cloud forms a connected revenue ecosystem. Its intuitive interface simplifies the tech stack, enhances productivity, and supports growth, offering tools for automating CRM updates and optimizing forecasts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.capterra.ca/software/61368/salesforce","@type":"ListItem"},{"name":"Webex Suite","position":12,"description":"Webex Suite is a cloud-based collaboration platform that brings eight communication workflows together under a single subscription: meetings, messaging, calling, polling, events, webinars, video messaging, and whiteboarding. Businesses use it to connect teams, host virtual events, and manage internal and external communications from one app, accessible on desktop, mobile, browser, and room devices.\n\nCore features include HD audio and video meetings for up to 10,000 participants, a cloud-based business phone system, real-time translation and closed captions, digital whiteboarding, asynchronous video messaging, and live polling with quizzes. All workflows are managed through a single Control Hub dashboard. The suite integrates with 100+ third-party apps including Salesforce, Microsoft Teams, Slack, and Google Workspace.\n\nWebex Suite is suited for organizations of all sizes across healthcare, finance, education, government, and more.","image":"https://images.g2crowd.com/uploads/product/image/ced7ac8079efaa2bfefdea53d11f54bb/cisco-webex-suite.png","url":"https://www.capterra.ca/software/733/webex","@type":"ListItem"},{"name":"Dynamics 365","position":13,"description":"Microsoft Dynamics is a business management solution that enables users to make important business decisions. Microsoft Dynamics works with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes that helps drive business success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.capterra.ca/software/157279/dynamics-365","@type":"ListItem"},{"name":"Zendesk Suite","position":14,"description":"Power up your customer service with Zendesk, the all-in-one support software that delivers exceptional experiences. With intuitive self-service tools and AI chat capabilities that streamline support, 60% of customers see a CSAT increase, and 85% gain better visibility into their internal operations after implementing Zendesk. Provide self-service and cross-channel support, so it's easy for customers to quickly get the answers they need, when they need them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.ca/software/164283/zendesk","@type":"ListItem"},{"name":"Freshdesk","position":15,"description":"Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.capterra.ca/software/124981/freshdesk","@type":"ListItem"},{"name":"Zoho Desk","position":16,"description":"Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.capterra.ca/software/169505/zoho-desk","@type":"ListItem"},{"name":"NetSuite","position":17,"description":"NetSuite is the #1 AI-powered cloud ERP, helping organizations streamline operations, improve visibility, and accelerate growth on a single, integrated cloud business suite. Designed to grow with your business, NetSuite brings together accounting, inventory and order management, procurement, CRM, human resources, commerce, and more. Ask Oracle enables users to interact with NetSuite through natural language by answering questions, analyzing business data, surfacing insights, and providing guidance-all within NetSuite’s existing security, roles, permissions, and controls. Embedded into everyday workflows, Ask Oracle helps users make faster, more informed decisions and take action without disrupting their work. Agents and agentic workflows extend these capabilities by automating tasks & coordinating work across multiple steps. Supporting more than 44,000 organizations in over 220 countries and territories, NetSuite provides the scalability, flexibility, and intelligence businesses need.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/76ba5be7-e39f-481e-9045-7c45d7cf6d39.png","url":"https://www.capterra.ca/software/135757/netsuite","@type":"ListItem"},{"name":"LiveAgent","position":18,"description":"LiveAgent is a fully-featured Customer Support software with over 200+ integrations.\n\nStreamline all customer interactions and manage them from a single platform. Enjoy social media integrations, unlimited ticket history, call recordings, self-service options, and more advanced features. \n\nCompanies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver superior customer service to 150M users worldwide. \n\nStart with a 1 month free trial, no credit card needed.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"ListItem"},{"name":"LiveChat","position":19,"description":"LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.ca/software/62194/livechat","@type":"ListItem"},{"name":"Odoo","position":20,"description":"Odoo is an all-in-one, open-source business management platform with fully integrated apps for CRM, Sales, Accounting, Inventory, Manufacturing, Project, HR, and more. Designed for businesses of all sizes, Odoo offers a modern interface and seamless data flow across teams. With Odoo Studio, users can easily customize workflows, screens, reports, and automations without coding to match their unique processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.ca/software/135618/odoo","@type":"ListItem"},{"name":"Bitrix24","position":21,"description":"Bitrix24 is #1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide. Cloud, mobile and open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.capterra.ca/software/113540/bitrix24","@type":"ListItem"},{"name":"Act!","position":22,"description":"Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results.\n\nAct! Advantage includes Interactive Quotes and Payments, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.\n\nFor 38 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them and Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8aa23f-eb6f-42cd-b33a-e310a590c803.png","url":"https://www.capterra.ca/software/133171/act","@type":"ListItem"},{"name":"EngageBay CRM","position":23,"description":"EngageBay’s AI-powered CRM offers a comprehensive set of tools to help businesses manage customer relationships efficiently. It unifies marketing, sales, and service automation with built-in AI capabilities for smarter engagement and decision-making. The platform enables teams to capture leads, nurture them through automated workflows, and deliver consistent customer experiences from a single, unified system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.ca/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"TeamSupport","position":24,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.capterra.ca/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":25,"description":"Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimise service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ca/software/136189/salesforce","@type":"ListItem"}],"numberOfItems":25}
</script>