435 results
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The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. Learn more about Salesforce Service Cloud
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted. Learn more about Salesforce Service Cloud
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Help your customers to help themselves. Deliver great service 24/7 with FAQ Bot chatbot, FAQ Pages and live chat. Learn more about FAQ Bot
Become a customer service champion! Deliver great service 24/7 with a chatbot, FAQ pages and live chat. Have the right conversations with your customers, keeping them 100% engaged and connected with your brand. Not sure where to start? We're here to help and guide you along the way. Serve customers, manage your pipeline, retain happy customers and gain insights all with FAQ Bot - your easy to use platform. No coding or tech skills required. Learn more about FAQ Bot
Become a customer service champion! Deliver great service 24/7 with a chatbot, FAQ pages and live chat. Have the right conversations with your customers, keeping them 100% engaged and connected with...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
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Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk
Zoho Desk is the industry's favourite customer service software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets easier on cloud. This includes conversations spread across various channels like email, phone, social media, live chat, and more, all from a single interface. Naturally, our free plan gives you 3 users free to help you get a head start with your customer service operations. Learn more about Zoho Desk
Zoho Desk is the industry's favourite customer service software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care, efficiently. Learn more about Wix Answers
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. With built-in automations and knowledge management system improving handling time and requires zero dev resources - Answers optimizes day-to-day CS environments. Developed for growing businesses, support teams can scale effectively, so customer service is never compromised. Learn more about Wix Answers
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Zendesk Support is the leading help desk software built to improve customer satisfaction. Learn more about Zendesk
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams. Learn more about Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Learn more about Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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A modern customer support CRM built by customer support for customer support to manage complex, high value customers. Learn more about Supportbench
A modern customer support CRM built by customer support for customer support. Our #1 goal was to make a platform that works as though it was built for you. We make the complex simple by combining all the tools you need into one single platform. Easy to use, migrate to, adaptable, and scalable, which is why Fortune 500 companies like 3M chose us to manage their most valued customers. After all, once you get your customers, its our job to ensure you keep them. Learn more about Supportbench
A modern customer support CRM built by customer support for customer support. Our #1 goal was to make a platform that works as though it was built for you. We make the complex simple by combining...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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One app to manage all your customer service channels: live chat, email, social media. Gorgias is the helpdesk designed for SHOPIFY. Learn more about Gorgias
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See for yourself why Gorgias is #1-rated on Shopify. Learn more about Gorgias
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email,...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine. Learn more about Sprinklr
Sprinklr is the only enterprise-grade customer service solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr Modern Care helps brands listen and respond to customers across 35+ modern channels from a single unified platform—increasing opportunities for conversational commerce and positive brand interactions. Leave point solution chaos behind with Spinklr, the world’s first and only Unified-CXM platform. Learn more about Sprinklr
Sprinklr is the only enterprise-grade customer service solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr Modern Care helps brands...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Ada

Ada

(4) Local product Local product
Ada is an easy to use customer support automation platform. Learn more about Ada
As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot platform that solves 70%+ of customer inquiries. Learn more about Ada
As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
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Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone. Learn more about Kayako
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Learn more about Kayako
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Treat your customers like people, not tickets. Deliver the personalized support, no matter the channel. Learn more about Front
Better than a help desk, Front is a collaborative inbox for all your customer communication - email, chat, social media, SMS, and more. With emails to [email protected] or [email protected] addresses in shared inboxes, teams can collaborate to give a better experience. Stay on top of messages, unlock insights with metrics, and automate workflows to reply 3x faster. Cisco Meraki, Y Combinator, and 6,000 other teams rely on Front to put customers first. Learn more about Front
Better than a help desk, Front is a collaborative inbox for all your customer communication - email, chat, social media, SMS, and more. With emails to [email protected] or [email protected] addresses in shared inboxes,...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. Learn more about Avochato
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
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Tribe is a cloud-based online community platform designed to scale customer support, promote self-service, and collect feedback. Learn more about Tribe
Tribe is a modern and cloud-based community platform designed to connect and empower your customers so they can help each other. Enable your customers to find solutions to their issues, promote self-service, collect feedback, drive customer success, and retention. Allow customers to solve issues independently with a robust knowledge base. Leverage Tribe's modular community engine, direct third-party integration, widgets, and API to build thriving customer support communities. Learn more about Tribe
Tribe is a modern and cloud-based community platform designed to connect and empower your customers so they can help each other. Enable your customers to find solutions to their issues, promote...

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  • Alerts / Escalation
  • Live Chat Software
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Bold360 is an AI-powered customer service solution delivering personalized interactions and the fastest time-to-value. Learn more about Bold360
Bold360 is the ultimate AI-powered customer service platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. By blending the best of AI and agent-based technology, Bold360's suite enables companies to meet soaring customer expectations while allowing agents to do what they do best - be human. Learn more about Bold360
Bold360 is the ultimate AI-powered customer service platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and the...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira's open collaborative platform. Integrated and streamlined workflows across development and operations speed both delivery and support at scale, with no silos between IT, Operations, and Developers. Learn more about JIRA Service Management
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. Learn more about CustomerWise
TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. Learn more about CustomerWise
TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management.

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
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Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Licensing-free, award-winning contact center and blockchain software company. Register NOW for free! Learn more about Qubicles
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price. Learn more about Qubicles
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound,...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
LiveAgent helps businesses thrive in customer service. Great customer service starts with better customer service software. Learn more about LiveAgent
LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, rules and vast amounts of integrations create powerful customer service software for businesses of all sizes. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service. Start your free trial, no credit card required. Learn more about LiveAgent
LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, rules and vast amounts of...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Service Hub is customer service software that helps teams scale their support and delight their customers efficiently. Learn more about HubSpot Service Hub
HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback tools so you can measure customer happiness; and reporting so you can unlock insights and improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy. Learn more about HubSpot Service Hub
HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Get issues to team members in multiple departments across all devices automatically and easily. Respond, resolve, report. Demo today! Learn more about Issuetrak
Let your customers voice their concerns via email, mobile, or web portal with Issuetrak. Automation tools route issues to the right team quickly. Stay connected with customers and keep them informed with notifications. Use customized templates to submit common issues, and create a self-service knowledge base for future concerns. Keep management happy and updated with automatically-generated reports delivered via email. Respond, resolve, and report. Learn more about Issuetrak
Let your customers voice their concerns via email, mobile, or web portal with Issuetrak. Automation tools route issues to the right team quickly. Stay connected with customers and keep them informed...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Deliver the right decision-making knowledge to the right person at the right time! Learn more about LogicNets
LogicNets is a no-code decision support platform for medium to large/enterprise organizations in areas requiring intelligent decision-making such as healthcare, manufacturing, sales, legal, and more. With LogicNets you create smart applications to automate and share expert knowledge and interactively guide users through key processes. No coding required. Instead, you visually diagram your decisioning and leverage our use case packaging options to create ready-made solutions. Learn more about LogicNets
LogicNets is a no-code decision support platform for medium to large/enterprise organizations in areas requiring intelligent decision-making such as healthcare, manufacturing, sales, legal, and more....

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  • Alerts / Escalation
  • Live Chat Software
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A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox Help Desk
[New: Unlimited Agent Pricing] HappyFox is a cloud based customer service software. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Learn more about HappyFox Help Desk
[New: Unlimited Agent Pricing] HappyFox is a cloud based customer service software. It helps to track and manage all customer support requests across multiple channels like email, chats, social media...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
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InSided is the only customer community platform built for B2B SaaS and subscription-based companies. Learn more about inSided
InSided is the leading customer community platform for B2B SaaS and subscription-based companies. We are the only community platform built specifically for B2B SaaS. Our customer community platform helps SaaS companies become market leaders by driving digital customer engagement at scale. In short, with inSided you reduce pressure on the customer success team, build customer engagement & advocacy, and get product feedback & ideas. Learn more about inSided
InSided is the leading customer community platform for B2B SaaS and subscription-based companies. We are the only community platform built specifically for B2B SaaS. Our customer community platform...

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  • Alerts / Escalation
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HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
From start ups to Enterprise companies, over 20,000 customers trust Cayzu's cloud platform with their customer service needs. Learn more about Cayzu
Modernize your customer service process and management with Cayzu's web based customer service platform. Build engagement and rapport for meaningful relationships with your trusted customers. Give them autonomy with our self service portal branded for your company. Simplify and automate your processes, communicate wherever your customers are, customize the experience, and report on feedback and key metrics. We fit perfect for teams with 10-50 agents. Learn more about Cayzu
Modernize your customer service process and management with Cayzu's web based customer service platform. Build engagement and rapport for meaningful relationships with your trusted customers. Give...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (PINKVerify Certified ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. Learn more about Vision Helpdesk
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (PINKVerify Certified ITIL /...

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  • Alerts / Escalation
  • Live Chat Software
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Live Chat for Microsoft Teams and Slack. Live chat with your website visitors from the tools you already use. Learn more about Social Intents
Live Chat for Microsoft Teams and Slack enables you to chat with website visitors right from Microsoft Teams, Slack, or our web dashboard. Offer customer service and sales support right from Teams and Slack without the need for another messaging tool. Learn more about Social Intents
Live Chat for Microsoft Teams and Slack enables you to chat with website visitors right from Microsoft Teams, Slack, or our web dashboard. Offer customer service and sales support right from Teams...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
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LiveChat enables you to have real-time conversations with your customers while they are on your website. Learn more about LiveChat
LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window. Learn more about LiveChat
LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Powerful, affordable, and fully configurable customer service solution for modern B2B businesses. Learn more about Tracker
PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do. Learn more about Tracker
PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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N-able Take Control remote support software designed to help your IT business succeed. Learn more about Take Control
N-able Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform without breaking your budget. Take Control connects in seconds, offers deep diagnostic tools so you can troubleshoot quickly, a simple end-user experience you can customize, and all the value-add features of more expensive solutions but at an affordable price. Try Take Control free for 14 days today. Learn more about Take Control
N-able Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform without breaking your budget. Take Control connects in seconds,...

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  • Alerts / Escalation
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ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet...

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  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
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Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Userlike is your customer service solution for website chat and mobile messaging. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Userlike is your customer service solution for website chat and mobile messaging. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and...

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  • Alerts / Escalation
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Bitrix24 is #1 free client management (CRM) and customer service solution, used by 8 million businesses worldwide. Learn more about Bitrix24
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 8 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported. Learn more about Bitrix24
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 8 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email,...

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  • Alerts / Escalation
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Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM
Agile CRM Customer Service Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most. Learn more about Agile CRM
Agile CRM Customer Service Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer...

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  • Alerts / Escalation
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Improve customer satisfaction and CSAT scores by standardizing and automating your Customer Service operations with Pipefy. Learn more about Pipefy
Pipefy is the one platform with everything you need for a great Customer Service operation. Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails, streamlining customer requests, and optimizing your onboarding process with an intuitive, easy-to-use, no-code platform. Follow the steps of companies such as Visa, IBM, Volvo, Santander, and Kraft Heinz. Improve speed, deliver higher-quality outcomes, and make data-driven decisions with Pipefy. Learn more about Pipefy
Pipefy is the one platform with everything you need for a great Customer Service operation. Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails,...

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  • Alerts / Escalation
  • Live Chat Software
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  • Performance Metrics
HelpCrunch is a top-rated Customer Support software that includes Live chat, Help desk, Knowledge base features, and more. Learn more about HelpCrunch
HelpCrunch is a top-rated Customer Service platform that let's you deliver instant answers to customers 24/7 with Live chat, Help desk, and Knowledge base functionality. All Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days. Learn more about HelpCrunch
HelpCrunch is a top-rated Customer Service platform that let's you deliver instant answers to customers 24/7 with Live chat, Help desk, and Knowledge base functionality. All Features: - Live Chat -...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about Genesys Cloud
The Genesys Cloud application is all-in-one cloud customer service solution that helps you manage customer conversations and understand their journey. Give your employees a single tool that handles all communications - voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud
The Genesys Cloud application is all-in-one cloud customer service solution that helps you manage customer conversations and understand their journey. Give your employees a single tool that handles...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner. Learn more about Yonyx
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition. Learn more about Yonyx
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Hiver is a Gmail-based customer service solution that helps teams collaborate on shared inboxes like [email protected], [email protected], [email protected] Learn more about Hiver
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software. Hiver is used by 1500 companies including Flexport, Pluralsight, Harvard University, and Appsflyer. Learn more about Hiver
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Learn more about EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and support CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. EngageBay offers free live chat software to deliver the personalised one-on-one support to every customer using a simple and powerful free live chat software. - all from one easy to use platform. Learn more about EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and support CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC,...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more Learn more about LiveHelpNow
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time. Learn more about LiveHelpNow
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Business SMS for marketing, sales, and customer service. Contacts never has to install an app, your team gets business grade features. Learn more about Heymarket
Heymarket is business text messaging for companies with 100+ employees. Your customers never have to install an app and use SMS, Facebook Messenger, Apple Business Chat, Google's Business Messages, and WhatsApp. Your team can send, read, and reply to messages from Heymarket Web on their computers, the native iOS app (featured by Apple), or Android app. Heymarket works with leading enterprise apps including: Salesforce, HubSpot, Microsoft Teams, Slack, Zendesk, Zapier, and more. Learn more about Heymarket
Heymarket is business text messaging for companies with 100+ employees. Your customers never have to install an app and use SMS, Facebook Messenger, Apple Business Chat, Google's Business Messages,...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Improve your Customer Service and nurture your clients throughout their entire lifecycle on a single and affordable platform. Learn more about Froged
If you're looking for a tool to improve your Customer Service and Retention process you definitely take a look at FROGED . Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages . 7-day FREE Trial Learn more about Froged
If you're looking for a tool to improve your Customer Service and Retention process you definitely take a look at FROGED . Our tool has been designed to nurture your customers throughout their...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Collaborative software for facilities, maintenance and services Learn more about Urbest
Urbest simplifies group communication, jobs tracking, rating and payment for facility management and project works. The interface is intuitive which reduces the time spent to onboard new users. Urbest can adjust to any type of building or organisation. Choose to work in standalone with Urbest or link it with your ERP or Asset Management system. Last point, after few months, you get access to analytics of behaviors with suggested action plans. Learn more about Urbest
Urbest simplifies group communication, jobs tracking, rating and payment for facility management and project works. The interface is intuitive which reduces the time spent to onboard new users....

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Smith.ai Live Chat with 24/7 Professional Agents and AI Technology is the fast & friendly way to capture & convert online leads. Learn more about Smith.ai
Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert online leads with 24/7 live agents. We also offer SMS Text & Facebook Messenger Answering. AI Chatbot captures info and provides instant engagement. Pay for relevant chats only, never spam or sales chats. Easy setup on all website platforms. Instant chat transcripts sent via email & CRM. Smith.ai AI-backed Live Chat is the most effective & affordable way to capture leads & grow your business! Learn more about Smith.ai
Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert online leads with 24/7 live agents. We also offer SMS Text & Facebook Messenger Answering. AI Chatbot captures...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
The next generation of PSA tool. Complete professional services automation package for software and services businesses. Learn more about HarmonyPSA
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device. Learn more about HarmonyPSA
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics

Customer Service Software Buyers Guide

What is customer service software?

Customer service software is a ticketing system that documents, tracks, and resolves customer queries. It collates customer requests from multiple channels, such as phone, email, live chat, and social media, into a single portal so that agents can quickly and easily address the queries. 

The software allows multiple agents to work on each ticket, making it easier for different departments to collaborate on solving the customer’s queries. The tool also provides detailed reports and insights into customer interactions, helping organizations assess the quality of their customer service.

The benefits of customer service software

Customer service software supports businesses in managing and maintaining a relationship with customers. The solution can help you realize the following benefits:

  • Collate customer queries across multiple channels: Customer service software collates customer queries from multiple platforms into a single stream. Whether it’s a call to the helpline, an email to the support team, or a comment on your social media page, the tool generates a ticket for each customer query. These tickets get automatically added to the centralized stream, ensuring that no query is unaddressed.
  • Reduce time that agents spend on each query: The software offers an easily searchable database for a quick reference. Agents can tag members of other teams or forward the ticket to the right team, directing the customer to the best resource. The standardized answers, easily editable templates, and the ability to simultaneously respond to multiple queries shortens the ticket resolution time.
  • Increase customer satisfaction with faster issue resolution: The software lets users address each ticket as per priority and reduce the waiting time. It also organizes the ticket resolution workflow and allows agents to collaborate on tickets. This shortens the resolution cycle and improves customer satisfaction levels. 
  • Get insights into the team’s performance: Customer service software offers analytical capabilities, with customizable reports and dashboards, which provide insights into the performance of your support team. Find out the time your team takes to respond, how busy agents are on certain days of the week, and the frequent queries. This information can help you manage agents, improve their response time, and increase productivity.

Typical features of customer service software

  • Knowledge base: Build and manage a centralized, searchable repository of information regarding frequent and previously asked queries as well as the responses.
  • Support ticketing: Track interactions and autogenerate tickets for customer queries and service requests.
  • Multichannel communication: Manage incoming and outgoing customer communication on multiple channels, including email, phone, live chat, and social media.
  • Queue management: Manage the ticket queue to meet the team’s needs and monitor the wait time for incoming requests that haven’t been routed.
  • Live chat: Chat with customers to resolve their queries in real time.
  • Appointment management: Schedule and manage interactions with customers.

Considerations when purchasing customer service software

  • The solution’s usability: A poor user experience (UX) is bad for business. The tool shouldn’t slow down agents and lengthen the response time. Therefore, before you purchase a solution, try it out and ensure that the UI/UX is not too complicated or messy for your agents. After all, they have to use it every day and should be happy doing it.
  • Integration with existing third-party apps: While most software integrates with other third-party applications, check whether your preferred solution and/or pricing plan supports integration with the other solutions you use. After all, it can be wasteful and painful to find out after purchase that the software doesn’t support your applications.
  • Omnichannel customer support: It allows you to centralize everything and make it easy to manage multiple communication channels. But not all businesses need to do it. If your customers are likely to reach out via chats or emails, choose a customer service solution that offers the option you need, so that you won’t have to pay for channels that aren’t being optimally utilized.