460 results
Why Capterra is free
Zendesk Support is the leading help desk software built to improve customer satisfaction. Learn more about Zendesk
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Canada Local product
Supportbench is a customer support software system that helps companies navigate through complex customer relationships efficiently. Learn more about Supportbench
A modern customer support CRM built by customer support for customer support. Our #1 goal was to make a platform that works as though it was built for you. We make the complex simple by combining all the tools you need into one single platform. Easy to use, migrate to, adaptable, and scalable, which is why Fortune 500 companies like 3M chose us to manage their most valued customers. After all, once you get your customers, it's our job to ensure you keep them. Learn more about Supportbench
A modern customer support CRM built by customer support for customer support. Our #1 goal was to make a platform that works as though it was built for you. We make the complex simple by combining...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
N-able Take Control remote support software designed to help your IT business succeed. Learn more about Take Control
N-able Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform without breaking your budget. Take Control connects in seconds, offers deep diagnostic tools so you can troubleshoot quickly, a simple end-user experience you can customize, and all the value-add features of more expensive solutions but at an affordable price. Try Take Control free for 14 days today. Learn more about Take Control
N-able Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform without breaking your budget. Take Control connects in seconds,...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Treat your customers like people, not tickets. Deliver personalized support across all channels with Front. Learn more about Front
Yes—you can scale and remain human. Front is a customer communication hub that combines the simplicity of the email inbox with the automation and insights of a CRM. Front makes it easy for teams to work together to send the best replies faster, keep messages organized across channels, and always maintain a personal touch. Customer service teams of 5 and 5,000 alike use Front to scale their communication without compromising on quality or efficiency. Learn more about Front
Yes—you can scale and remain human. Front is a customer communication hub that combines the simplicity of the email inbox with the automation and insights of a CRM. Front makes it easy for teams to...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. Learn more about Salesforce Service Cloud
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted. Learn more about Salesforce Service Cloud
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
One app to manage all your customer service channels: live chat, email, social media. Gorgias is the helpdesk designed for SHOPIFY. Learn more about Gorgias
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See for yourself why Gorgias is #1-rated on Shopify. Learn more about Gorgias
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email,...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk
Zoho Desk is the industry's favourite customer service software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets easier on cloud. This includes conversations spread across various channels like email, phone, social media, live chat, and more, all from a single interface. Naturally, our free plan gives you 3 users free to help you get a head start with your customer service operations. Learn more about Zoho Desk
Zoho Desk is the industry's favourite customer service software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine. Learn more about Sprinklr
Sprinklr is the only enterprise-grade customer service solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr Modern Care helps brands listen and respond to customers across 35+ modern channels from a single unified platform—increasing opportunities for conversational commerce and positive brand interactions. Leave point solution chaos behind with Spinklr, the world’s first and only Unified-CXM platform. Learn more about Sprinklr
Sprinklr is the only enterprise-grade customer service solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr Modern Care helps brands...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Canada Local product
Ada

Ada

(5) Canada Local product
Ada is an easy to use customer support automation platform. Learn more about Ada
As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot platform that solves 70%+ of customer inquiries. Learn more about Ada
As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. Learn more about Avochato
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Canada Local product
Tribe is a cloud-based online community platform designed to scale customer support, promote self-service, and collect feedback. Learn more about Tribe
Tribe is a modern and cloud-based community platform designed to connect and empower your customers so they can help each other. Enable your customers to find solutions to their issues, promote self-service, collect feedback, drive customer success, and retention. Allow customers to solve issues independently with a robust knowledge base. Leverage Tribe's modular community engine, direct third-party integration, widgets, and API to build thriving customer support communities. Learn more about Tribe
Tribe is a modern and cloud-based community platform designed to connect and empower your customers so they can help each other. Enable your customers to find solutions to their issues, promote...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Bold360 is an AI-powered customer service solution delivering personalized interactions and the fastest time-to-value. Learn more about Genesys DX
Bold360 is the ultimate AI-powered customer service platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. By blending the best of AI and agent-based technology, Bold360's suite enables companies to meet soaring customer expectations while allowing agents to do what they do best - be human. Learn more about Genesys DX
Bold360 is the ultimate AI-powered customer service platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and the...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. Learn more about CustomerWise
TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. Learn more about CustomerWise
TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management.

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Licensing-free, award-winning contact center and blockchain software company. Register NOW for free! Learn more about Qubicles
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price. Learn more about Qubicles
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound,...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
LiveAgent helps businesses thrive in customer service. Great customer service starts with better customer service software. Learn more about LiveAgent
LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, rules and vast amounts of integrations create powerful customer service software for businesses of all sizes. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service. Start your free trial, no credit card required. Learn more about LiveAgent
LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, rules and vast amounts of integration...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently. Learn more about HubSpot Service Hub
HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback tools so you can measure customer happiness; and reporting so you can unlock insights and improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy. Learn more about HubSpot Service Hub
HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams. Learn more about Slack
Slack is a collaboration hub, where the right people and the right information come together, helping everyone get work done. When your team needs to kick off a project, hire a new employee, deploy some code, review a sales contract, finalize next year's budget, measure an A/B test, plan your next office opening, and more, Slack has you covered. Try Slack with your team for free. Learn more about Slack
Slack is a collaboration hub, where the right people and the right information come together, helping everyone get work done. When your team needs to kick off a project, hire a new employee, deploy...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Get issues to team members in multiple departments across all devices automatically and easily. Respond, resolve, report. Demo today! Learn more about Issuetrak
Let your customers voice their concerns via email, mobile, or web portal with Issuetrak. Automation tools route issues to the right team quickly. Stay connected with customers and keep them informed with notifications. Use customized templates to submit common issues, and create a self-service knowledge base for future concerns. Keep management happy and updated with automatically-generated reports delivered via email. Respond, resolve, and report. Learn more about Issuetrak
Let your customers voice their concerns via email, mobile, or web portal with Issuetrak. Automation tools route issues to the right team quickly. Stay connected with customers and keep them informed...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk & Live Chat Software Tools for every size business. Learn more about Vision Helpdesk
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM PinkVerify Certified) 4) Live Chat Software Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, Chats, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 15000 plus companies across the globe. Learn more about Vision Helpdesk
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM PinkVerify...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Deliver the right decision-making knowledge to the right person at the right time! Learn more about LogicNets
LogicNets is a no-code decision support platform for medium to large/enterprise organizations in areas requiring intelligent decision-making such as healthcare, manufacturing, sales, legal, and more. With LogicNets you create smart applications to automate and share expert knowledge and interactively guide users through key processes. No coding required. Instead, you visually diagram your decisioning and leverage our use case packaging options to create ready-made solutions. Learn more about LogicNets
LogicNets is a no-code decision support platform for medium to large/enterprise organizations in areas requiring intelligent decision-making such as healthcare, manufacturing, sales, legal, and more....

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox Help Desk
[New: Unlimited Agent Pricing] HappyFox is a cloud based customer service software. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Learn more about HappyFox Help Desk
[New: Unlimited Agent Pricing] HappyFox is a cloud based customer service software. It helps to track and manage all customer support requests across multiple channels like email, chats, social media...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
InSided is the only customer community platform built for B2B SaaS and subscription-based companies. Learn more about inSided
InSided is the leading customer community platform for B2B SaaS and subscription-based companies. We are the only community platform built specifically for B2B SaaS. Our customer community platform helps SaaS companies become market leaders by driving digital customer engagement at scale. In short, with inSided you reduce pressure on the customer success team, build customer engagement & advocacy, and get product feedback & ideas. Learn more about inSided
InSided is the leading customer community platform for B2B SaaS and subscription-based companies. We are the only community platform built specifically for B2B SaaS. Our customer community platform...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Canada Local product
From start ups to Enterprise companies, over 20,000 customers trust Cayzu's cloud platform with their customer service needs. Learn more about Cayzu
Modernize your customer service process and management with Cayzu's web based customer service platform. Build engagement and rapport for meaningful relationships with your trusted customers. Give them autonomy with our self service portal branded for your company. Simplify and automate your processes, communicate wherever your customers are, customize the experience, and report on feedback and key metrics. We fit perfect for teams with 10-50 agents. Learn more about Cayzu
Modernize your customer service process and management with Cayzu's web based customer service platform. Build engagement and rapport for meaningful relationships with your trusted customers. Give...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
LiveChat enables you to have real-time conversations with your customers while they are on your website. Learn more about LiveChat
LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window. Learn more about LiveChat
LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Userlike is your customer service solution for website chat and mobile messaging. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Userlike is your customer service solution for website chat and mobile messaging. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 8 million businesses worldwide. Learn more about Bitrix24
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 8 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported. Learn more about Bitrix24
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 8 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email,...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Improve customer satisfaction and CSAT scores by standardizing and automating your Customer Service operations with Pipefy. Learn more about Pipefy
Pipefy is the one platform with everything you need for a great Customer Service operation. Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails, streamlining customer requests, and optimizing your onboarding process with an intuitive, easy-to-use, no-code platform. Follow the steps of companies such as Visa, IBM, Volvo, Santander, and Kraft Heinz. Improve speed, deliver higher-quality outcomes, and make data-driven decisions with Pipefy. Learn more about Pipefy
Pipefy is the one platform with everything you need for a great Customer Service operation. Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails,...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
HelpCrunch is a top-rated Customer Support software that includes Live chat, Help desk, Knowledge base features, and more. Learn more about HelpCrunch
HelpCrunch is a top-rated Customer Service platform that let's you deliver instant answers to customers 24/7 with Live chat, Help desk, and Knowledge base functionality. All Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days. Learn more about HelpCrunch
HelpCrunch is a top-rated Customer Service platform that let's you deliver instant answers to customers 24/7 with Live chat, Help desk, and Knowledge base functionality. All Features: - Live Chat -...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement Learn more about Genesys Cloud CX
The Genesys Cloud CX application is all-in-one cloud customer service solution that helps you manage customer conversations and understand their journey. Give your employees a single tool that handles all communications - voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud CX
The Genesys Cloud CX application is all-in-one cloud customer service solution that helps you manage customer conversations and understand their journey. Give your employees a single tool that...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Learn more about EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and support CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. EngageBay offers free live chat software to deliver the personalised one-on-one support to every customer using a simple and powerful free live chat software. - all from one easy to use platform. Learn more about EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and support CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Hiver is a Gmail-based customer service solution that helps teams collaborate on shared inboxes like [email protected], [email protected], [email protected] Learn more about Hiver
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software. Hiver is used by 1500 companies including Flexport, Pluralsight, Harvard University, and Appsflyer. Learn more about Hiver
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC,...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more Learn more about LiveHelpNow
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time. Learn more about LiveHelpNow
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Business SMS for marketing, sales, and customer service. Contacts never has to install an app, your team gets business grade features. Learn more about Heymarket
Heymarket is business text messaging for companies with 100+ employees. Your customers never have to install an app and use SMS, Facebook Messenger, Apple Business Chat, Google's Business Messages, and WhatsApp. Your team can send, read, and reply to messages from Heymarket Web on their computers, the native iOS app (featured by Apple), or Android app. Heymarket works with leading enterprise apps including: Salesforce, HubSpot, Microsoft Teams, Slack, Zendesk, Zapier, and more. Learn more about Heymarket
Heymarket is business text messaging for companies with 100+ employees. Your customers never have to install an app and use SMS, Facebook Messenger, Apple Business Chat, Google's Business Messages,...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Elevate your customer service with cloud-native call center software. Call Center Studio empowers you to serve customers anywhere. Learn more about Call Center Studio
Elevate your customer service with cloud-native call center software. Operating an effective business is more important than ever. Call Center Studio offers cloud-based call center software, empowering you to serve customers anywhere. With an intuitive interface, set up easily and train agents in minutes. Listen to recordings, use AI tools to improve the experience for your customers. With powerful reporting and super-responsive customer service, you get 24/7 support from a dedicated team. Learn more about Call Center Studio
Elevate your customer service with cloud-native call center software. Operating an effective business is more important than ever. Call Center Studio offers cloud-based call center software,...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Improve your Customer Service and nurture your clients throughout their entire lifecycle on a single and affordable platform. Learn more about Froged
If you're looking for a tool to improve your Customer Service and Retention process you definitely take a look at FROGED . Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages . 7-day FREE Trial Learn more about Froged
If you're looking for a tool to improve your Customer Service and Retention process you definitely take a look at FROGED . Our tool has been designed to nurture your customers throughout their...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Collaborative software for facilities, maintenance and services Learn more about Urbest
Urbest simplifies group communication, jobs tracking, rating and payment for facility management and project works. The interface is intuitive which reduces the time spent to onboard new users. Urbest can adjust to any type of building or organisation. Choose to work in standalone with Urbest or link it with your ERP or Asset Management system. Last point, after few months, you get access to analytics of behaviors with suggested action plans. Learn more about Urbest
Urbest simplifies group communication, jobs tracking, rating and payment for facility management and project works. The interface is intuitive which reduces the time spent to onboard new users....

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
The next generation of PSA tool. Complete professional services automation package for software and services businesses. Learn more about HarmonyPSA
CloudBlue PSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device. Learn more about HarmonyPSA
CloudBlue PSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice. Learn more about Acquire
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires flexible and scalable software suite meets the customer service and support needs of any business on any device. Learn more about Acquire
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling....

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard. Learn more about Dixa
Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard for agents, eliminating the need for ticketing systems and helping brands build stronger bonds with their customers. Get real-time performance stats, powerful routing capabilities, automations, integrations and much more. Visit our website or book a demo to see how Dixa can supercharge your agent & customer experience! Learn more about Dixa
Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard for agents, eliminating the need for ticketing systems and helping...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Simplify your Work with this easy to use and highly flexible web and mobile Asset, Work Order and Customer Service solution. Learn more about Novo Solutions
Simplify your Work with this easy to use and highly flexible cloud based, web and mobile Asset, Work Order and Customer Service solution. Auto route Requests submitted via email or the web portal to the appropriate department. Create powerful reports and dashboards. Easily customized to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. Web Portal available for customers and employees. Learn more about Novo Solutions
Simplify your Work with this easy to use and highly flexible cloud based, web and mobile Asset, Work Order and Customer Service solution. Auto route Requests submitted via email or the web portal to...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
ngDesk is the next generation of free and complete help desk software. Learn more about ngDesk
ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time data--all free for unlimited users--ngDesk aims to fill the gaps in current help desk software. Plus we're always adding new features, like AI and Machine Learning coming to an ngDesk near you in 2018! Learn more about ngDesk
ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Canada Local product
Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data Learn more about RenewityRMA
Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs and service requests. RenewityRMA allows the service team to define and quickly implement their specific/unique returns and service management processes, themselves, without programming. RenewityRMA is a complete online portal for product service. Learn more about RenewityRMA
Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics
Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of...

Features

  • Alerts / Escalation
  • Live Chat Software
  • Knowledge Base Management
  • Self Service Portal
  • Queue Management
  • Performance Metrics

Customer Service Software Buyers Guide

What is customer service software?

Customer service software is a ticketing system that documents, tracks, and resolves customer queries. It collates customer requests from multiple channels, such as phone, email, live chat, and social media, into a single portal so that agents can quickly and easily address the queries. 

The software allows multiple agents to work on each ticket, making it easier for different departments to collaborate on solving the customer’s queries. The tool also provides detailed reports and insights into customer interactions, helping organizations assess the quality of their customer service.

The benefits of customer service software

Customer service software supports businesses in managing and maintaining a relationship with customers. The solution can help you realize the following benefits:

  • Collate customer queries across multiple channels: Customer service software collates customer queries from multiple platforms into a single stream. Whether it’s a call to the helpline, an email to the support team, or a comment on your social media page, the tool generates a ticket for each customer query. These tickets get automatically added to the centralized stream, ensuring that no query is unaddressed.
  • Reduce time that agents spend on each query: The software offers an easily searchable database for a quick reference. Agents can tag members of other teams or forward the ticket to the right team, directing the customer to the best resource. The standardized answers, easily editable templates, and the ability to simultaneously respond to multiple queries shortens the ticket resolution time.
  • Increase customer satisfaction with faster issue resolution: The software lets users address each ticket as per priority and reduce the waiting time. It also organizes the ticket resolution workflow and allows agents to collaborate on tickets. This shortens the resolution cycle and improves customer satisfaction levels. 
  • Get insights into the team’s performance: Customer service software offers analytical capabilities, with customizable reports and dashboards, which provide insights into the performance of your support team. Find out the time your team takes to respond, how busy agents are on certain days of the week, and the frequent queries. This information can help you manage agents, improve their response time, and increase productivity.

Typical features of customer service software

  • Knowledge base: Build and manage a centralized, searchable repository of information regarding frequent and previously asked queries as well as the responses.
  • Support ticketing: Track interactions and autogenerate tickets for customer queries and service requests.
  • Multichannel communication: Manage incoming and outgoing customer communication on multiple channels, including email, phone, live chat, and social media.
  • Queue management: Manage the ticket queue to meet the team’s needs and monitor the wait time for incoming requests that haven’t been routed.
  • Live chat: Chat with customers to resolve their queries in real time.
  • Appointment management: Schedule and manage interactions with customers.

Considerations when purchasing customer service software

  • The solution’s usability: A poor user experience (UX) is bad for business. The tool shouldn’t slow down agents and lengthen the response time. Therefore, before you purchase a solution, try it out and ensure that the UI/UX is not too complicated or messy for your agents. After all, they have to use it every day and should be happy doing it.
  • Integration with existing third-party apps: While most software integrates with other third-party applications, check whether your preferred solution and/or pricing plan supports integration with the other solutions you use. After all, it can be wasteful and painful to find out after purchase that the software doesn’t support your applications.
  • Omnichannel customer support: It allows you to centralize everything and make it easy to manage multiple communication channels. But not all businesses need to do it. If your customers are likely to reach out via chats or emails, choose a customer service solution that offers the option you need, so that you won’t have to pay for channels that aren’t being optimally utilized.