15 years helping Canadian businesses
choose better software

Hospitality Property Management Software

Hospitality Property Management software automates the marketing, booking and billing of rooms for hotels, motels and resorts. Hotel managers use pms software to optimize the efficiency of their operations, speeding up the process of filling and turning over rooms. Hotel software solutions offer a variety of vacancy monitoring features and integration for marketing and sales tools, as well as billing functions. Management tools for other functions such as maintenance requests and housekeeping schedules are also often included. Hospitality Property Management software is related to Real Estate Property Management software, Rental software and Reservations software. Find the best Hospitality Property Management software in Canada for your organization.

Featured software

Most reviewed software

Explore the most reviewed products by our users on the Hospitality Property Management Software

Local products for Canada

Canada Show local products
Cloudbeds offers a scalable platform for you to efficiently manage guests, inventory, pricing, and data in real-time. 10+ rooms only. Learn more about Cloudbeds
Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics. Founded in 2012, Cloudbeds has been named a top PMS, Hotel Management System and Channel Manager (2021-2024) by Hotel Tech Report, World’s Best Hotel PMS Solutions Provider (2022) by World Travel Awards, and recognized in Deloitte’s Technology Fast 500 in 2023. Learn more about Cloudbeds

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
PriceLabs is a revenue management solution for short-term rental providers that offers dynamic pricing and market intelligence tools. Learn more about PriceLabs
PriceLabs is an innovative and easy-to-use revenue management tool for the short-term rental and hospitality industry. With a data-driven approach, automation rules, and customizations to manage pricing and stay restrictions PriceLabs helps short-term vacation rentals and hotels increase revenues and streamline processes, saving hours in the process. With integrations to a growing list of channels and property management systems, automated revenue management is a few clicks away! Learn more about PriceLabs

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
Canada Local product
WebRezPro cloud PMS streamlines operations and maximizes revenue while providing industry-best data security for all property types. Learn more about WebRezPro
WebRezPro is a secure, all-in-one cloud property management system that simplifies operations for hotels and motels, multi-property groups, inns, vacation rentals, hostels, and campgrounds. The automated, easy-to-use system saves time and money while boosting direct bookings and improving guest experience. Trusted since 2003, WebRezPro is used by 2000+ properties in 45 countries and is consistently chosen for its flexible features, excellent customer support, and comprehensive data protection. Learn more about WebRezPro

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
Experience the difference of “Elite”. Find, filter, and manage your guest and booking data all in one place. Learn more about OwnerRez
Experience the difference of “Elite”. OwnerRez is internationally recognized as a leader in the vacation rental industry for accounting, messaging, websites, reviews and many other CRM functions. No need to ever login to the channel dashboard again! Find, filter, and manage your guest and booking data in one place. Get your own modern fast website, process payments directly, managing inquiries, communication and guest checkout with e-sign renter agreements. Learn more about OwnerRez

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
Suite of property management solutions, designed to provide hotels with everything they need to operate efficiently. Learn more about Jonas Chorum
Jonas Chorum is a suite of streamlined, intuitive and flexible property management solutions, designed to provide hotels with everything they need to operate more efficiently and cost effectively, all while delivering a personalized guest experience. The cloud-based platform features a lineup of high-tech applications and user-friendly features, making it a superior software solution for independent hotels, chain hotels and hotel management companies. Learn more about Jonas Chorum

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
Hotel Management Software & Reservation System for Hotels & Resorts. Includes online bookings, OTA connectivity. GuestSuites Anywhere. Learn more about GuestSuites
GuestSuites is a hotel and property management solution that services all lodging industries including hotels, resorts, luxury inns, B&Bs, state parks and campgrounds, hospitals, universities, government and armed forces facilities. The platform’s features include online booking engines, reservations, restaurant and retail POS, accounting with QuickBooks integration, and a Shift4 credit card integration gateway. GuestSuites booking engine is a full 2-way integrated solution that integrates seam Learn more about GuestSuites

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
Shii Enterprise Platform - The pioneer of hotel PMS innovation Learn more about Shiji Enterprise Platform
Shiji Enterprise Platform is a cutting-edge hospitality solution that helps hoteliers personalize guest experiences through its API-First Infrastructure and Rapid Property Deployment Model. The system ensures strict privacy and security standards with its fully cloud-based hosting on AWS, utilizing a Single Instance, multi-tenant software model, and a Microservices and MicroFrontEnds architecture for scalability and resilience. With features like at-least-once-guarantee through Event-Driven Architecture (EDA) and global availability via in-region, multi-location deployment, Shiji Enterprise Platform offers an innovative and reliable solution for streamlining hotel operations. Learn more about Shiji Enterprise Platform

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
The property management system, online booking engine, and channel manager for your bed & breakfast, boutique hotel, or property group. Learn more about ThinkReservations
Running a high-end independent bed & breakfast, boutique hotel, or property group isn't easy. We know because we've been there. You strive to provide your guests with a luxury experience. ThinkReservations makes it simple for you and your staff to make that happen. Whether you're just starting your business or looking to take things to the next level, our all-in-one PMS, booking engine, and channel manager is for you. Take back your time. Increase your revenue. Stand out without burning out. Learn more about ThinkReservations

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
The All-in-One Software for Short-Term & Vacation Rentals. One subscription, all tools. 14-day free trial. No credit card required. Learn more about Smoobu
Smoobu is the All-in-One Software for Short-Term & Vacation Rentals. Smoobu syncs all your booking portals, such as Airbnb, Booking.com, VRBO, Trip.com, Agoda etc, automatically, so you no longer need to worry about double bookings and manual prices. One subscription, all tools. Channel Manager, PMS, Website Builder, Booking Engine, Unified Inbox, Online Check-In, as well as a Dedicated Guest Guide that will make your reviews go up. Try Smoobu Pro for 14 days. No credit card required. Learn more about Smoobu

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
Canada Local product
Deliver better guest experiences, increase revenue, and reduce costs with one PMS that works, supported by a team of experts. Learn more about RoomKeyPMS
RoomKeyPMS provides a PMS that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, they have proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, they pride themselves on superior customer service with their locally-based support team made up of former hoteliers. Learn more about RoomKeyPMS

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
The Domain 6 Facilities Management Accelerator helps rapidly implement the gold standard for facilities management, MS Dynamics 365. Learn more about Facilities Management Accelerator
Lean on the Domain 6 for enterprise-wide facilities management, Microsoft Dynamics 365. The Domain 6 Facilities Management Accelerator can help you get up-and-running in record time and deliver quantifiable ROI. We'll equip you with work order & workforce management, asset tracking & equipment scheduling, IoT and smart building integrations, connected field services, call center systems integrations, customer self-service portals, preventative maintenance plans, and more. Learn more about Facilities Management Accelerator

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
All-round cloud hotel PMS that adds unique digital guest self-service to high-end front desk, booking engine, channel manager and POS Learn more about Clock PMS
Clock PMS+ is a new generation all-round digital platform for hotel management. It comes with the widest range of guest-facing features and engagement tools, along with fully automated online distribution, rate intelligence, hotel F&B POS solution. With self-check-in, auto-emails, digital room service, OTA distribution, commission-free direct bookings, MICE, integrated into one complete system and accessible with a single login, Clock PMS+ increases staff efficiency and guest satisfaction alike. Learn more about Clock PMS

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
Canada Local product
Maestro PMS offers hotels, resorts and multi-property groups 20+ integrated modules, on premise or cloud, mobile & touchless. Learn more about Maestro PMS
Ideally suited for independent full-service hotels, resorts, conference centers and multi property groups, Maestro can handle your complex PMS, Spa, Vacation Rental, and Sales and Catering requirements. With over 20 integrated modules on a single database backed by unparalleled support it is the preferred PMS of an international clientele. A browser based solution on premise or cloud, Maestro enhances the guest journey with a touchless, mobile and sophisticated personalized experience. Learn more about Maestro PMS

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
Canada Local product
Easy to use, all in one, feature rich property management system that you can use from anywhere. Learn more about Roomsy
Roomsy is an all in one cloud-based property management system, channel manager, booking engine and optional website creation that is designed to make the life of hoteliers, vacation rental managers, hostel operators easy. Roomsy distinguishes itself with its easy to use user interface, quick on-boarding, task automation, and multiple reports. If you are in the accommodations business we can help. Learn more about Roomsy

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
The leading hospitality technology platform for short-term rental businesses with 4+ listings. Learn more about Guesty
Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, Guesty is transforming the hospitality industry with innovative solutions. Learn more about Guesty

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
Easy to use software for Hotels, Inns, Resorts & Condos, RV parks. Booking engine, Channel Manager, POS, CRM , 24/7 support since 1999 Learn more about GraceSoft Easy InnKeeping
Easy InnKeeping is an all in one cloud-based hotel management software that's easy to use, mobile-friendly, ideal for hotels, motels, condos, resorts, b&bs, inns, etc - 100 rooms or less. Easy to setup with live support and training included. Sync availability and bookings on multiple platforms, including Expedia, bookingcom. Features include Online Booking Engine, email marketing, gift certificates, hourly reservations, housekeeping & more. 24X7 support Learn more about GraceSoft Easy InnKeeping

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
Guesty is a property and hotel management software for companies managing 4+ listings. Learn more about Guesty For Hosts
Guesty is a property management software for companies with 4+ listings. The robust software has diverse features for all aspects of hospitality property management including channel management, automated guest communication, accounting, task management, payment processing, and more, making your guests’ hotel experience smoother & more enjoyable. Guesty integrates with dozens of tools in their marketplace, centralizing operations so users can manage everything from one place. Learn more about Guesty For Hosts

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
An easy-to-use and low cost online booking system created for hotels, B&B's and hostels. Try it free with no commitment. Learn more about Sirvoy
Sirvoy offers a suite of property management tools which include a Property Management System, Booking Engine, Website Builder and integrated Channel Manager. It's powerful, feature full system is incredibly easy to use offering hoteliers the flexibility to tailor the software to suit the needs of their property. Sirvoy's simplicity means setup is effortless and Customer Service is available 24/7 for ongoing training and support. Learn more about Sirvoy

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
Canada Local product
Top rated operations and housekeeping platform. Save time, automate scheduling, optimize operations, and simplify communication. Learn more about Operto Teams
Operto Teams is a comprehensive software for managing operations and housekeeping in short-term rentals, hotels, and multi-family accommodations. It automates scheduling and task management, while simplifying communication, file sharing, and maintenance tracking. A centralized dashboard provides easy access to crucial property and guest reservation information. Operto Teams boosts productivity, streamlines operations, and enhances collaboration between property management and housekeeping teams. Learn more about Operto Teams

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
Canada Local product
The all-in-one hospitality operating system that streamlines operations, automates workflows, and enhances guest experiences. Learn more about Operto Connect
Operto Connect is a leading hospitality operating system for short-term rentals, hotels, and multi-family accommodations. Features include digital check-in, access control, guidebooks, messaging, upsells, noise monitoring, energy management, and housekeeping management. 2-way integrations with PMS providers sync reservation data. Operto combines best-in-class IoT hardware solutions and effortless software to deliver bespoke guest experiences and drive operational efficiencies and revenue. Learn more about Operto Connect

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
Canada Local product
Elevate hospitality with a mobile web app for seamless guest experiences. Digital check-in, access, guidebooks, upsells, and messaging. Learn more about Operto Guest
Operto Guest is a mobile-first web app that optimizes the guest experience from pre-stay to check-out. Automated features like digital check-in, access control, guidebooks, and upsells engage guests and save operators time. Operto integrates with top PMS providers and smart devices for a seamless guest experience. Ideal for short-term and vacation rentals, hotels, motels and multi-family accommodations looking to streamline operations, increase revenue, and create exceptional guest experiences. Learn more about Operto Guest

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
The most customizable property management software on the market. Learn more about RDPWin
Resort Data Processing (RDP) has long been considered one of the pioneers of the property management software industry, and currently supports over 500 installations worldwide. RDP specializes in providing a customized solution for each client. We cater to properties of all sizes, from small luxury vacation rental companies to 1500 room resort properties. Our software solutions offer an endless feature set, that has evolved over 40 years from customer input and real-world application. Learn more about RDPWin

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
The best housekeeping software for vacation rentals. Learn more about ResortCleaning
ResortCleaning is vacation rental software designed for housekeeping teams and property management companies. It helps businesses manage housekeeping, maintenance & inspection tasks. Features of the platform include housekeeping and maintenance scheduling, inventory management, custom inspections, staff management, and more. Learn more about ResortCleaning

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
For rental property owners and managers on Airbnb, Booking.com, and Vrbo who want to win back their time from routine tasks Learn more about Hospitable.com
Hospitable.com (formerly Smartbnb) is the property management solution that centralizes all your properties in one convenient dashboard and automates communication with guests, yet sounds totally human. Trusted by the owners and managers of 300,000+ properties in 140+ countries. Learn more about Hospitable.com

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting
The only tool you need for property management. Job done. Save hours every week with automated messages, smart rates and much more. Learn more about Uplisting
Uplisting is the all-in-one solution designed specifically for short-term rentals. Its intuitive, reliable & can begin adding value to your business within 30 minutes of starting your 14-day free trial. Automatically import your listings directly from Airbnb & connect to Booking.com & others in minutes. Instantly sync bookings, rates and availabilities with 0% commission, no setup costs and no hidden fees. Save hours every week with automated messages, smart rates and much more. Learn more about Uplisting

Features

  • GDS/OTA Integration
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management Software
  • Guest Experience Management
  • Rate Management
  • CRM Software
  • Built-in Accounting

Hospitality Property Management Software Buyers Guide

What is hospitality property management software?

Hospitality property management software enables hospitality businesses (hotels, motels, resorts, etc.) to manage administrative tasks such as reservations, front desk operations, housekeeping, room assignments, billing, online booking, and guest services. The software automates tasks including booking, marketing, and billing for various property types, which helps speed up overall processes, invoicing, room turnover, and guest communications. In this guide, we'll answer all your questions about hospitality pms, including its benefits, key features, and industry trends as well as some things to be considered when searching for the best hotel pms system for your small business in Canada.

What are the benefits of hospitality property management software?

The benefits of hospitality property management tools are wide-ranging, but typically centre around facilitating operations for businesses within the hospitality industry and rendering processes more efficient. The more specific benefits of a hospitality management solution are listed below:

  • Enhance guest experiences and build relationships: A foundational pillar of growth in the hospitality industry is enhancing guest experiences, and building/maintaining good relationships with them. Hospitality property management software can help improve consumer experiences through functionality such as mobile bookings, and technology-facilitated express check-ins and check-outs.
  • Manage online booking channels/distribution: To survive, achieve success, and ensure visibility within the industry, hospitality properties must be present on multiple online platforms/channels for customers to find and book them. Hotel management software can manage these channels by integrating with online travel agents (OTAs) and global distribution systems (GDSs), expanding businesses' reach across the internet through a single system and helping them avoid double bookings.
  • Manage revenue: Managing revenue and business strategies is critical for success in the hospitality industry. Hospitality property management software allows hoteliers and business owners to implement effective data-driven revenue management strategies that track key performance indicators (KPIs) such as average daily rate (ADR), revenue per available room (REVPAR), and more. It helps hoteliers create a flexible room pricing strategy, which in turn allows them to maximize revenue for their property.

What are the typical features of hospitality property management software?

Hospitality property management tools tend to include a range of defining features, however some features may vary from platform to platform. It is important for businesses to compare the features of multiple tools in order to source the right solution for its specific operations. The features of hospitality property management software are listed below:

  • Reservation management: Manage and track room reservations and allocation, including room status, guest count, and discounts.
  • Front desk management: Check guests in and out, issue key cards, and manage requests related to room and reservation changes.
  • Housekeeping management: Track the status of each room, delegate tasks to housekeeping staff, and organize maintenance reports.
  • Online booking: Schedule and manage online appointments and reservations made through your hotel website, third-party booking engine, or an online travel agency (OTA).
  • Maintenance management: Plan, organize, and oversee maintenance operations. Track maintenance requests and update their statuses to ensure the longevity of property assets.
  • GDS/OTA integration: List rates and occupancy on various online platforms/channels and through third-party booking partners.

What should be considered when purchasing a hospitality property management system?

Prior to purchasing a hospitality property management tool, companies in Canada should consider a few different factors to determine the best tool for their needs.

  • Mobile reservation compatibility/functionality: Consumers spend more time on their mobile phones than ever before, and prefer to make and manage reservations using a mobile phone or tablet. Mobile compatibility/functionality also streamlines hotel operations on the backend, facilitating instant consumer communication. Before investing in a hospitality property management system, be sure it offers mobile booking functionality to meet your customers where they are and avoid losing out on associated revenue.
  • Integration with other software: It's important for your hospitality property management software to integrate with your existing systems, such as property management solutions and customer relationship management software. Before investing in a hospitality property management solution, ask vendors about their product's integration capabilities to avoid siloed tools.
  • Total cost of ownership: There are a variety of hospitality property management software systems available; choosing one that suits your budget and business requirements is important. Consider how hospitality management software will affect your staff's workloads, and evaluate whether your initial purchase will meet your needs over time or whether it'll require costly upgrades in the future. Additional costs related to upgrades, maintenance, employee training, and hardware/software installation can increase a system's total cost of ownership.

The hospitality industry experiences continuously changing trends, and it's important for software buyers and vendors alike to stay on top of these trends. For Canadian small businesses, remaining aware of these trends will help decision-makers to make informed decisions and source the right tool for their company's needs. Trends surrounding hospitality property management software to consider are:

  • The internet of things (IoT) and smart rooms will disrupt customer expectations: As technology helps customers make purchase decisions, hoteliers will gain more customers as they provide better facilities and smart rooms. Hilton is working on a ""connected room"" concept where loyalty program members will be able to control room lighting and HVAC systems through a mobile app. Marriott, on the other hand, is creating its own technology using Samsung's cloud-based IoT platform, ATRIK, which aims to connect 20 billion devices by 2020.
  • Sustainability is preferred by customers: Modern travelers want to stay in hotels that are eco-conscious and eco-friendly, and are willing to pay extra for sustainable tourism. Tech innovations are facilitating such experiences, including solar energy, hybrid vehicles, and virtual reality tours.
  • Artificial intelligence (AI) is improving customer service: AI-driven software and AI chatbots are increasing in popularity, and can help hoteliers through customer communications and request management. Hilton's robot concierge, for example, uses machine learning and AI to improve in-person customer service by providing destination information for guests.