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Hospitality Property Management Software
Hospitality Property Management software automates the marketing, booking and billing of rooms for hotels, motels and resorts. Hotel managers use pms software to optimize the efficiency of their operations, speeding up the process of filling and turning over rooms. Hotel software solutions offer a variety of vacancy monitoring features and integration for marketing and sales tools, as well as billing functions. Management tools for other functions such as maintenance requests and housekeeping schedules are also often included. Hospitality Property Management software is related to Real Estate Property Management software, Rental software and Reservations software. Find the best Hospitality Property Management software in Canada for your organization. Read more Read less
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Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software

RoomKeyPMS
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software

roomMaster
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software

Maestro PMS
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software

Operto Teams
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Features
- Employee Management
- Guest Experience Management
- CRM Software
- Rate Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Reporting/Analytics
- GDS/OTA Integration
- Built-in Accounting
- Point of Sale (POS)
- Inventory Management Software
Hospitality Property Management Software Buyers Guide
Table of Contents
What is hospitality property management software?
Hospitality property management software enables hospitality businesses (hotels, motels, resorts, etc.) to manage administrative tasks such as reservations, front desk operations, housekeeping, room assignments, billing, online booking, and guest services. The software automates tasks including booking, marketing, and billing for various property types, which helps speed up overall processes, invoicing, room turnover, and guest communications. In this guide, we'll answer all your questions about hospitality pms, including its benefits, key features, and industry trends as well as some things to be considered when searching for the best hotel pms system for your small business in Canada.
What are the benefits of hospitality property management software?
The benefits of hospitality property management tools are wide-ranging, but typically centre around facilitating operations for businesses within the hospitality industry and rendering processes more efficient. The more specific benefits of a hospitality management solution are listed below:
- Enhance guest experiences and build relationships: A foundational pillar of growth in the hospitality industry is enhancing guest experiences, and building/maintaining good relationships with them. Hospitality property management software can help improve consumer experiences through functionality such as mobile bookings, and technology-facilitated express check-ins and check-outs.
- Manage online booking channels/distribution: To survive, achieve success, and ensure visibility within the industry, hospitality properties must be present on multiple online platforms/channels for customers to find and book them. Hotel management software can manage these channels by integrating with online travel agents (OTAs) and global distribution systems (GDSs), expanding businesses' reach across the internet through a single system and helping them avoid double bookings.
- Manage revenue: Managing revenue and business strategies is critical for success in the hospitality industry. Hospitality property management software allows hoteliers and business owners to implement effective data-driven revenue management strategies that track key performance indicators (KPIs) such as average daily rate (ADR), revenue per available room (REVPAR), and more. It helps hoteliers create a flexible room pricing strategy, which in turn allows them to maximize revenue for their property.
What are the typical features of hospitality property management software?
Hospitality property management tools tend to include a range of defining features, however some features may vary from platform to platform. It is important for businesses to compare the features of multiple tools in order to source the right solution for its specific operations. The features of hospitality property management software are listed below:
- Reservation management: Manage and track room reservations and allocation, including room status, guest count, and discounts.
- Front desk management: Check guests in and out, issue key cards, and manage requests related to room and reservation changes.
- Housekeeping management: Track the status of each room, delegate tasks to housekeeping staff, and organize maintenance reports.
- Online booking: Schedule and manage online appointments and reservations made through your hotel website, third-party booking engine, or an online travel agency (OTA).
- Maintenance management: Plan, organize, and oversee maintenance operations. Track maintenance requests and update their statuses to ensure the longevity of property assets.
- GDS/OTA integration: List rates and occupancy on various online platforms/channels and through third-party booking partners.
What should be considered when purchasing a hospitality property management system?
Prior to purchasing a hospitality property management tool, companies in Canada should consider a few different factors to determine the best tool for their needs.
- Mobile reservation compatibility/functionality: Consumers spend more time on their mobile phones than ever before, and prefer to make and manage reservations using a mobile phone or tablet. Mobile compatibility/functionality also streamlines hotel operations on the backend, facilitating instant consumer communication. Before investing in a hospitality property management system, be sure it offers mobile booking functionality to meet your customers where they are and avoid losing out on associated revenue.
- Integration with other software: It's important for your hospitality property management software to integrate with your existing systems, such as property management solutions and customer relationship management software. Before investing in a hospitality property management solution, ask vendors about their product's integration capabilities to avoid siloed tools.
- Total cost of ownership: There are a variety of hospitality property management software systems available; choosing one that suits your budget and business requirements is important. Consider how hospitality management software will affect your staff's workloads, and evaluate whether your initial purchase will meet your needs over time or whether it'll require costly upgrades in the future. Additional costs related to upgrades, maintenance, employee training, and hardware/software installation can increase a system's total cost of ownership.
What are some relevant hospitality property management software trends?
The hospitality industry experiences continuously changing trends, and it's important for software buyers and vendors alike to stay on top of these trends. For Canadian small businesses, remaining aware of these trends will help decision-makers to make informed decisions and source the right tool for their company's needs. Trends surrounding hospitality property management software to consider are:
- The internet of things (IoT) and smart rooms will disrupt customer expectations: As technology helps customers make purchase decisions, hoteliers will gain more customers as they provide better facilities and smart rooms. Hilton is working on a ""connected room"" concept where loyalty program members will be able to control room lighting and HVAC systems through a mobile app. Marriott, on the other hand, is creating its own technology using Samsung's cloud-based IoT platform, ATRIK, which aims to connect 20 billion devices by 2020.
- Sustainability is preferred by customers: Modern travelers want to stay in hotels that are eco-conscious and eco-friendly, and are willing to pay extra for sustainable tourism. Tech innovations are facilitating such experiences, including solar energy, hybrid vehicles, and virtual reality tours.
- Artificial intelligence (AI) is improving customer service: AI-driven software and AI chatbots are increasing in popularity, and can help hoteliers through customer communications and request management. Hilton's robot concierge, for example, uses machine learning and AI to improve in-person customer service by providing destination information for guests.