18 years helping Canadian businesses
choose better software

Hospitality Property Management Software

Hospitality Property Management software automates the marketing, booking and billing of rooms for hotels, motels and resorts. Hotel managers use pms software to optimize the efficiency of their operations, speeding up the process of filling and turning over rooms. Hotel software solutions offer a variety of vacancy monitoring features and integration for marketing and sales tools, as well as billing functions. Management tools for other functions such as maintenance requests and housekeeping schedules are also often included. Hospitality Property Management software is related to Real Estate Property Management software, Rental software and Reservations software. Find the best Hospitality Property Management software in Canada for your organization.

Featured software

Most reviewed software

Explore the most reviewed products by our users on the Hospitality Property Management Software

Local products for Canada

Canada Show local products
Canada Local product
WebRezPro cloud PMS streamlines operations and maximizes revenue while providing industry-best data security for all property types. Learn more about WebRezPro
WebRezPro is a secure, all-in-one cloud property management system that simplifies operations for hotels and motels, multi-property groups, inns, vacation rentals, hostels, and campgrounds. The automated, easy-to-use system saves time and money while boosting direct bookings and improving guest experience. Trusted since 2003, WebRezPro is used by 2000+ properties in 45 countries and is consistently chosen for its flexible features, excellent customer support, and comprehensive data protection. Learn more about WebRezPro

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Suite of property management solutions, designed to provide hotels with everything they need to operate efficiently. Learn more about Jonas Chorum
Jonas Chorum is a suite of streamlined, intuitive and flexible property management solutions, designed to provide hotels with everything they need to operate more efficiently and cost effectively, all while delivering a personalized guest experience. The cloud-based platform features a lineup of high-tech applications and user-friendly features, making it a superior software solution for independent hotels, chain hotels and hotel management companies. Learn more about Jonas Chorum

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Cloudbeds is a cutting-edge hotel management system (HMS) designed to streamline operations for hoteliers. Learn more about Cloudbeds
Cloudbeds software is a comprehensive property management system designed for the hospitality industry. It seamlessly integrates reservations from multiple online travel agencies (OTAs) to avoid overbooking and optimize revenue with features like the Pricing Intelligence Engine (PIE). Its user-friendly calendar and drag-and-drop functionality make reservation management straightforward. Cloudbeds PMS also includes customizable reporting for valuable operational insights, supports automatic guest communication, and offers detailed invoice management. Ideal for hoteliers looking to streamline operations, this platform fits into existing business workflows by providing an all-in-one solution for hotel management and guest experience. Learn more about Cloudbeds

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Canada Local product
Deliver better guest experiences, increase revenue, and reduce costs with one PMS that works, supported by a team of experts. Learn more about RoomKeyPMS
RoomKeyPMS provides a PMS that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, they have proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, they pride themselves on superior customer service with their locally-based support team made up of former hoteliers. Learn more about RoomKeyPMS

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Experience the difference of “Elite”. Find, filter, and manage your guest and booking data all in one place. Learn more about OwnerRez
Experience the difference of “Elite”. OwnerRez is internationally recognized as a leader in the vacation rental industry for accounting, messaging, websites, reviews and many other CRM functions. No need to ever login to the channel dashboard again! Find, filter, and manage your guest and booking data in one place. Get your own modern fast website, process payments directly, managing inquiries, communication and guest checkout with e-sign renter agreements. Learn more about OwnerRez

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Canada Local product
All-in-one hotel management software with powerful tools, strong reporting, and 24/7 award-winning support. Learn more about roomMaster
InnQuest, founded in 1994, is a stable and trusted provider of all-in-one hotel management software, empowering over 5,500 properties worldwide. Our comprehensive suite includes roomMaster PMS, Revenue Optimization, a customizable Booking Engine, Channel Management with connectivity to 155+ OTAs, a secure Payment Solution, a Mobile App, Hotel CRM, and a Hotel Website Builder. We are particularly strong in reporting and analysis, providing hoteliers with the insights needed to drive profitability and enhance guest experiences. Our award-winning support team is available 24/7, ensuring your hotel operates efficiently and effectively. At InnQuest, we’re dedicated to helping you unlock the full potential of your business with powerful, easy-to-use technology designed to meet the unique needs of every property. Learn more about roomMaster

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Canada Local product
Maestro PMS offers hotels, resorts and multi-property groups 20+ integrated modules, on premise or cloud, mobile & touchless. Learn more about Maestro PMS
Ideally suited for independent full-service hotels, resorts, conference centers and multi property groups, Maestro can handle your complex PMS, Spa, Vacation Rental, and Sales and Catering requirements. With over 20 integrated modules on a single database backed by unparalleled support it is the preferred PMS of an international clientele. A browser based solution on premise or cloud, Maestro enhances the guest journey with a touchless, mobile and sophisticated personalized experience. Learn more about Maestro PMS

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
The property management system, online booking engine, and channel manager for your bed & breakfast, boutique hotel, or property group. Learn more about ThinkReservations
Running a high-end independent bed & breakfast, boutique hotel, or property group isn't easy. We know because we've been there. You strive to provide your guests with a luxury experience. ThinkReservations makes it simple for you and your staff to make that happen. Whether you're just starting your business or looking to take things to the next level, our all-in-one PMS, booking engine, and channel manager is for you. Take back your time. Increase your revenue. Stand out without burning out. Learn more about ThinkReservations

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Optimize your property with an easy-to-use PMS, OTA channel manager, booking engine, automated email marketing, text messaging & more! Learn more about ResNexus
ResNexus provides award-winning property management software to grow your business! TRUSTED BY THOUSANDS OF PROPERTIES ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money. These include PMS software, online booking engine, automated email marketing, cart abandonment, retail add-ons, guest portal, travel protection, point of sale, dynamic pricing, payments and much more. We also offer optional add-ons such as custom websites and Wi-Fi door locks. Learn more about ResNexus

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
For rental property owners and managers on Airbnb, Booking.com, Agoda, GVR, and Vrbo who want to win back their time from routine tasks Learn more about Hospitable.com
Hospitable.com (formerly Smartbnb) is the property management solution that centralizes all your properties in one convenient dashboard and automates communication with guests, yet sounds totally human. Trusted by the owners and managers of 300,000+ properties in 140+ countries. Learn more about Hospitable.com

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Complete hotel management system. Includes Front Desk reservations, billing and credit card processing, 24/7 US based support & service Learn more about GuestSuites
GuestSuites is a hotel and property management solution that services all lodging industries including hotels, resorts, luxury inns, B&Bs, state parks and campgrounds, hospitals, universities, government and armed forces facilities. This is a complete hotel management system. Features include Front desk reservations, check ins and check outs, billing and credit card processing, POS, online booking engine, day-to-day management accounting with optional QuickBooks accounting integration, and 24/7 USA based support & services. Learn more about GuestSuites

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
The leading hospitality technology platform for short-term rental businesses with 4+ listings. Learn more about Guesty
Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, Guesty is transforming the hospitality industry with innovative solutions. Learn more about Guesty

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Guesty for Hosts is a property and hotel management software for companies managing (1-3) listings and companies with 4+ listings. Learn more about Guesty Lite
Guesty for Hosts is a property management software for companies with 1-3 listings and companies with 4+ listings. The robust software has diverse features for all aspects of hospitality property management including channel management, automated guest communication, accounting, task management, payment processing, and more, making your guests’ hotel experience smoother & more enjoyable. Guesty integrates with dozens of tools in their marketplace, centralizing operations so users can manage everything from one place. Learn more about Guesty Lite

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Easy to use software for Hotels, Inns, Resorts & Condos, RV parks. Booking engine, Channel Manager, POS, CRM , 24/7 support since 1999 Learn more about GraceSoft Easy InnKeeping
Easy InnKeeping is an all in one cloud-based hotel management software that's easy to use, mobile-friendly, ideal for hotels, motels, condos, resorts, b&bs, inns, etc - 100 rooms or less. Easy to setup with live support and training included. Sync availability and bookings on multiple platforms, including Expedia, bookingcom. Features include Online Booking Engine, email marketing, gift certificates, hourly reservations, housekeeping & more. 24X7 support Learn more about GraceSoft Easy InnKeeping

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
All-round cloud hotel PMS that adds unique digital guest self-service to high-end front desk, booking engine, channel manager and POS Learn more about Clock PMS
Clock PMS+ is a new generation all-round digital platform for hotel management. It comes with the widest range of guest-facing features and engagement tools, along with fully automated online distribution, rate intelligence, hotel F&B POS solution. With self-check-in, auto-emails, digital room service, OTA distribution, commission-free direct bookings, MICE, integrated into one complete system and accessible with a single login, Clock PMS+ increases staff efficiency and guest satisfaction alike. Learn more about Clock PMS

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
The most customizable property management software on the market. Learn more about RDPWin
Resort Data Processing (RDP) has long been considered one of the pioneers of the property management software industry, and currently supports over 500 installations worldwide. RDP specializes in providing a customized solution for each client. We cater to properties of all sizes, from small luxury vacation rental companies to 1500 room resort properties. Our software solutions offer an endless feature set, that has evolved over 40 years from customer input and real-world application. Learn more about RDPWin

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Cost effective, feature rich, web-based booking system for the lodging industry. All the tools you need at a fraction of the price. Learn more about ReservationKey
ReservationKey is feature rich yet the most cost effective solution for the lodging industry. Our users include, Hotels, Motels, Campgrounds, Property Management and more. We offer a 30-day free trial, free set-up, free customization, multi-language with all the features found in other systems, but at a much lower price. Big enough to handle all your needs, yet low key enough where you can work directly with the owner and founder of the company. Serving thousands of clients for over 14 years. Learn more about ReservationKey

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Canada Local product
Boost productivity, streamline operations, and enhance collaboration between housekeeping and property management staff. Learn more about Operto Teams
Operto Teams is a comprehensive property maintenance management software that simplifies cleaning, task management, and maintenance operations. It allows you to save time by automating scheduling, optimizing task assignments, tracking maintenance issues, and simplifying communication across your entire team. With extensive automation and customization, Operto Teams enhances operational efficiency and team collaboration—no matter the size or type of your property portfolio. Customize workflows and automate daily, weekly, and monthly tasks to ensure nothing is overlooked. Tailor checklists by task, region, property, or unit, and let schedules automatically update through seamless integrations with your Property Management System (PMS). Operto Teams boosts productivity, streamlines operations, and enhances collaboration between property management and housekeeping teams. Learn more about Operto Teams

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Canada Local product
Operto’s comprehensive hospitality management software streamlines your operations, enhances guest experiences, and drives growth. Learn more about Operto
Operto’s comprehensive hospitality management software streamlines your operations, enhances guest experiences, and drives growth—no matter the size and type of your property portfolio. Our product suite works seamlessly on its own, but together they transform your hospitality business. By automating access control and monitoring for better security and sustainability, simplifying staff coordination and efficiently managing cleaning and maintenance tasks to reduce operational headaches, and boosting guest engagement with personalized upsells and digital experiences, you can deliver exceptional stays and scale your business effortlessly. Learn more about Operto

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
An easy-to-use and low cost online booking system created for hotels, B&B's and hostels. Try it free with no commitment. Learn more about Sirvoy
Sirvoy offers a suite of property management tools which include a Property Management System, Booking Engine, Website Builder and integrated Channel Manager. It's powerful, feature full system is incredibly easy to use offering hoteliers the flexibility to tailor the software to suit the needs of their property. Sirvoy's simplicity means setup is effortless and Customer Service is available 24/7 for ongoing training and support. Learn more about Sirvoy

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Manage hundreds of listings. All-in-one software solution for managing vacation rentals on Airbnb, Booking.com, Expedia, Vrbo and more. Learn more about Hostify
Hostify is an all-in-one PMS & Channel Manager Solution, helping property managers to automate processes and integrate data from multiple channels and Airbnb accounts. This platform, allow you to easily manage hundreds of properties and automate daily operations. Streamline your vacation rental business and gather all your interactions in a single dashboard. Hostify instantly synchronizes data with Airbnb, Booking.com, Expedia, Vrbo, TripAdvisor, and many others. Learn more about Hostify

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Build the ultimate contactless tech stack with Whistle and your property management suite. TryWhistle Free Today! Learn more about Whistle Messaging
Travelers, more than ever before, are demanding contactless experiences. NOW is the time to bring Whistle to your hotel. Whistle's revolutionary contactless hospitality software is rated #1 by HotelTechReport and trusted by 10,000+ hoteliers worldwide. Whistle's easy-to-use dashboard drives more bookings, digitizes check-in, enhances guest experiences, improves service scores, boosts positive reviews, streamlines operations, and integrates with 50+ property management systems. TryWhistle Free! Learn more about Whistle Messaging

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
Shii Enterprise Platform - The pioneer of hotel PMS innovation Learn more about Shiji Enterprise Platform
Shiji Enterprise Platform is a cutting-edge hospitality solution that helps hoteliers personalize guest experiences through its API-First Infrastructure and Rapid Property Deployment Model. The system ensures strict privacy and security standards with its fully cloud-based hosting on AWS, utilizing a Single Instance, multi-tenant software model, and a Microservices and MicroFrontEnds architecture for scalability and resilience. With features like at-least-once-guarantee through Event-Driven Architecture (EDA) and global availability via in-region, multi-location deployment, Shiji Enterprise Platform offers an innovative and reliable solution for streamlining hotel operations. Learn more about Shiji Enterprise Platform

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
rezStream Cloud offers an all-in-one property management solution that captures more reservations online AND simplifies operations. Learn more about rezStream
Grow your hospitality property management business with our Cloud-based reservation software, online booking engine, and world class integrations. Our solutions offer direct booking capabilities, OTA connections, guest messaging and connection to Google Hotels and Heartland Restaurant POS! Enhance how you manage your operations and contact us to start driving more bookings today! Learn more about rezStream

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go.
monday.com is a Hospitality Property management software your team will actually enjoy using. It makes it fun and easy for everyone to collaborate, focus on what's important, and get more done at work. It's the first visual software of its kind and shows you exactly where things stand at a single glance. Finally get rid of painfully long email threads, cut down on meetings, and experience the satisfaction of turning things green when they're done. Learn more about monday.com

Features

  • Employee Management
  • Guest Experience Management
  • CRM Software
  • Rate Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management Software

Hospitality Property Management Software Buyers Guide

What is hospitality property management software?

Hospitality property management software enables hospitality businesses (hotels, motels, resorts, etc.) to manage administrative tasks such as reservations, front desk operations, housekeeping, room assignments, billing, online booking, and guest services. The software automates tasks including booking, marketing, and billing for various property types, which helps speed up overall processes, invoicing, room turnover, and guest communications. In this guide, we'll answer all your questions about hospitality pms, including its benefits, key features, and industry trends as well as some things to be considered when searching for the best hotel pms system for your small business in Canada.

What are the benefits of hospitality property management software?

The benefits of hospitality property management tools are wide-ranging, but typically centre around facilitating operations for businesses within the hospitality industry and rendering processes more efficient. The more specific benefits of a hospitality management solution are listed below:

  • Enhance guest experiences and build relationships: A foundational pillar of growth in the hospitality industry is enhancing guest experiences, and building/maintaining good relationships with them. Hospitality property management software can help improve consumer experiences through functionality such as mobile bookings, and technology-facilitated express check-ins and check-outs.
  • Manage online booking channels/distribution: To survive, achieve success, and ensure visibility within the industry, hospitality properties must be present on multiple online platforms/channels for customers to find and book them. Hotel management software can manage these channels by integrating with online travel agents (OTAs) and global distribution systems (GDSs), expanding businesses' reach across the internet through a single system and helping them avoid double bookings.
  • Manage revenue: Managing revenue and business strategies is critical for success in the hospitality industry. Hospitality property management software allows hoteliers and business owners to implement effective data-driven revenue management strategies that track key performance indicators (KPIs) such as average daily rate (ADR), revenue per available room (REVPAR), and more. It helps hoteliers create a flexible room pricing strategy, which in turn allows them to maximize revenue for their property.

What are the typical features of hospitality property management software?

Hospitality property management tools tend to include a range of defining features, however some features may vary from platform to platform. It is important for businesses to compare the features of multiple tools in order to source the right solution for its specific operations. The features of hospitality property management software are listed below:

  • Reservation management: Manage and track room reservations and allocation, including room status, guest count, and discounts.
  • Front desk management: Check guests in and out, issue key cards, and manage requests related to room and reservation changes.
  • Housekeeping management: Track the status of each room, delegate tasks to housekeeping staff, and organize maintenance reports.
  • Online booking: Schedule and manage online appointments and reservations made through your hotel website, third-party booking engine, or an online travel agency (OTA).
  • Maintenance management: Plan, organize, and oversee maintenance operations. Track maintenance requests and update their statuses to ensure the longevity of property assets.
  • GDS/OTA integration: List rates and occupancy on various online platforms/channels and through third-party booking partners.

What should be considered when purchasing a hospitality property management system?

Prior to purchasing a hospitality property management tool, companies in Canada should consider a few different factors to determine the best tool for their needs.

  • Mobile reservation compatibility/functionality: Consumers spend more time on their mobile phones than ever before, and prefer to make and manage reservations using a mobile phone or tablet. Mobile compatibility/functionality also streamlines hotel operations on the backend, facilitating instant consumer communication. Before investing in a hospitality property management system, be sure it offers mobile booking functionality to meet your customers where they are and avoid losing out on associated revenue.
  • Integration with other software: It's important for your hospitality property management software to integrate with your existing systems, such as property management solutions and customer relationship management software. Before investing in a hospitality property management solution, ask vendors about their product's integration capabilities to avoid siloed tools.
  • Total cost of ownership: There are a variety of hospitality property management software systems available; choosing one that suits your budget and business requirements is important. Consider how hospitality management software will affect your staff's workloads, and evaluate whether your initial purchase will meet your needs over time or whether it'll require costly upgrades in the future. Additional costs related to upgrades, maintenance, employee training, and hardware/software installation can increase a system's total cost of ownership.

The hospitality industry experiences continuously changing trends, and it's important for software buyers and vendors alike to stay on top of these trends. For Canadian small businesses, remaining aware of these trends will help decision-makers to make informed decisions and source the right tool for their company's needs. Trends surrounding hospitality property management software to consider are:

  • The internet of things (IoT) and smart rooms will disrupt customer expectations: As technology helps customers make purchase decisions, hoteliers will gain more customers as they provide better facilities and smart rooms. Hilton is working on a ""connected room"" concept where loyalty program members will be able to control room lighting and HVAC systems through a mobile app. Marriott, on the other hand, is creating its own technology using Samsung's cloud-based IoT platform, ATRIK, which aims to connect 20 billion devices by 2020.
  • Sustainability is preferred by customers: Modern travelers want to stay in hotels that are eco-conscious and eco-friendly, and are willing to pay extra for sustainable tourism. Tech innovations are facilitating such experiences, including solar energy, hybrid vehicles, and virtual reality tours.
  • Artificial intelligence (AI) is improving customer service: AI-driven software and AI chatbots are increasing in popularity, and can help hoteliers through customer communications and request management. Hilton's robot concierge, for example, uses machine learning and AI to improve in-person customer service by providing destination information for guests.