---
description: Compare LiveHelpNow vs LiveAgent. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveHelpNow vs LiveAgent Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveHelpNow \<span\>vs\</span\> LiveAgent](https://www.capterra.ca/compare/99093/102188/livehelpnow-suite/vs/liveagent)

# Compare LiveHelpNow vs LiveAgent

Canonical: https://www.capterra.ca/compare/99093/102188/livehelpnow-suite/vs/liveagent

> Detailed comparison between LiveHelpNow and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveHelpNow | LiveAgent |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 72 | 1753 |
| **Starting Price** | US$21.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveHelpNow

LiveHelpNow provides omnichannel, scalable support solutions that give teams of any size the tools they need to drive an amazing customer and employee experience.

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

## Key features

### LiveHelpNow

- API
- Activity Tracking
- Configurable Workflow
- Customer Communication
- Customer Database
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- SSL Security
- Social Media Integration
- Social Media Monitoring Software
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### LiveAgent

- API
- Activity Tracking
- Configurable Workflow
- Customer Communication
- Customer Database
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- SSL Security
- Social Media Integration
- Social Media Monitoring Software
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

## Links

- [View LiveHelpNow Profile](https://www.capterra.ca/software/99093/livehelpnow-suite)
- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View Original Comparison](https://www.capterra.ca/compare/99093/102188/livehelpnow-suite/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveHelpNow vs LiveAgent Comparison - Capterra Canada 2026","description":"Compare LiveHelpNow vs LiveAgent. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/99093/102188/livehelpnow-suite/vs/liveagent","about":[{"@id":"https://www.capterra.ca/software/99093/livehelpnow-suite#software"},{"@id":"https://www.capterra.ca/software/102188/liveagent#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/99093/102188/livehelpnow-suite/vs/liveagent#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ca/compare/99093/102188/livehelpnow-suite/vs/liveagent#webpage","isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"LiveHelpNow","description":"LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs.\n\nCapabilities include live chat, SMS text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more. \n\nFinally, provide the data and resources your agents need to delight your customers. \n\n#1 Live Chat Software 8 years in a row by Business.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/75584243-6f4d-4170-b5d6-a67b132be766.png","url":"https://www.capterra.ca/software/99093/livehelpnow-suite","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/99093/livehelpnow-suite#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":72},"offers":{"price":"21","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"LiveHelpNow vs LiveAgent","position":3,"item":"https://www.capterra.ca/compare/99093/102188/livehelpnow-suite/vs/liveagent","@type":"ListItem"}],"@id":"https://www.capterra.ca/compare/99093/102188/livehelpnow-suite/vs/liveagent#breadcrumblist"}]}
</script>