---
description: Compare BeyondTrust Remote Support vs Jitbit Helpdesk. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BeyondTrust Remote Support vs Jitbit Helpdesk Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [BeyondTrust Remote Support \<span\>vs\</span\> Jitbit Helpdesk](https://www.capterra.ca/compare/86962/117628/bomgar/vs/jitbit-helpdesk)

# Compare BeyondTrust Remote Support vs Jitbit Helpdesk

Canonical: https://www.capterra.ca/compare/86962/117628/bomgar/vs/jitbit-helpdesk

> Detailed comparison between BeyondTrust Remote Support and Jitbit Helpdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | BeyondTrust Remote Support | Jitbit Helpdesk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 2009 | 33 |
| **Starting Price** | US$1,995.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### BeyondTrust Remote Support

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

### Jitbit Helpdesk

Jitbit aims at both startups and small self-funded companies and big enterprises with 50+ support agents.

## Key features

### BeyondTrust Remote Support

- API
- Access Controls/Permissions
- Access Management
- Activity Tracking
- Alerts/Escalation
- Audit Trail
- Chat/Messaging
- Customizable Branding
- File Sharing Software
- Knowledge Base Management
- Least Privilege
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Screen Sharing Software
- Self Service Portal
- Session Transfer
- Surveys & Feedback
- Ticket Management

### Jitbit Helpdesk

- API
- Access Controls/Permissions
- Alerts/Escalation
- Customer Database
- Customizable Branding
- Knowledge Base Management
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Ticket Management

## Links

- [View BeyondTrust Remote Support Profile](https://www.capterra.ca/software/86962/bomgar)
- [View Jitbit Helpdesk Profile](https://www.capterra.ca/software/117628/jitbit-helpdesk)
- [View Original Comparison](https://www.capterra.ca/compare/86962/117628/bomgar/vs/jitbit-helpdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"BeyondTrust Remote Support vs Jitbit Helpdesk Comparison - Capterra Canada 2026","description":"Compare BeyondTrust Remote Support vs Jitbit Helpdesk. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/86962/117628/bomgar/vs/jitbit-helpdesk","about":[{"@id":"https://www.capterra.ca/software/86962/bomgar#software"},{"@id":"https://www.capterra.ca/software/117628/jitbit-helpdesk#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/86962/117628/bomgar/vs/jitbit-helpdesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ca/compare/86962/117628/bomgar/vs/jitbit-helpdesk#webpage","isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"BeyondTrust Remote Support","description":"BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/22b1d579-a833-495e-b479-664334b4bb91.png","url":"https://www.capterra.ca/software/86962/bomgar","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/86962/bomgar#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":2009},"offers":{"price":"1995","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Jitbit Helpdesk","description":"Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc.\n\nJitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/469eda31-226f-4ef4-ab32-d193f97f612f.png","url":"https://www.capterra.ca/software/117628/jitbit-helpdesk","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/117628/jitbit-helpdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":33},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"BeyondTrust Remote Support vs Jitbit Helpdesk","position":3,"item":"https://www.capterra.ca/compare/86962/117628/bomgar/vs/jitbit-helpdesk","@type":"ListItem"}],"@id":"https://www.capterra.ca/compare/86962/117628/bomgar/vs/jitbit-helpdesk#breadcrumblist"}]}
</script>