---
description: Compare Kayako vs HelpDesk. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Kayako vs HelpDesk Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Kayako \<span\>vs\</span\> HelpDesk](https://www.capterra.ca/compare/80775/185973/kayako/vs/helpdesk)

# Compare Kayako vs HelpDesk

Canonical: https://www.capterra.ca/compare/80775/185973/kayako/vs/helpdesk

> Detailed comparison between Kayako and HelpDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Kayako | HelpDesk |
| **Overall rating** | 4.0/5 | 4.6/5 |
| **Total Reviews** | 176 | 183 |
| **Starting Price** | - | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Kayako

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

### HelpDesk

From bootstrapped startups to global enterprises, HelpDesk.com is suitable for all companies, regardless of their size or industry.

## Key features

### Kayako

- API
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Customer Database
- Customizable Reports
- Email Templates
- Help Desk Management
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### HelpDesk

- API
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Customer Database
- Customizable Reports
- Email Templates
- Help Desk Management
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Kayako Profile](https://www.capterra.ca/software/80775/kayako)
- [View HelpDesk Profile](https://www.capterra.ca/software/185973/helpdesk)
- [View Original Comparison](https://www.capterra.ca/compare/80775/185973/kayako/vs/helpdesk)

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