Kayako vs Zendesk Suite
Starting Price
US$30.00/month
US$49.00/month
Ratings
Overall
4.0 (166)Overall
4.4 (3,568)Best for
Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- Automated Routing
- Configuration Management
- Customizable Branding
- Email Templates
- Help Desk Management
- Knowledge Base Management
- Offline Form
- Real Time Data
- Service Level Agreement (SLA) Management
- Ticket Management
- Automated Routing
- Configuration Management
- Customizable Branding
- Email Templates
- Help Desk Management
- Knowledge Base Management
- Offline Form
- Real Time Data
- Service Level Agreement (SLA) Management
- Ticket Management
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
