---
description: Compare Kayako vs Freshservice. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Kayako vs Freshservice Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Kayako \<span\>vs\</span\> Freshservice](https://www.capterra.ca/compare/80775/132997/kayako/vs/freshservice)

# Compare Kayako vs Freshservice

Canonical: https://www.capterra.ca/compare/80775/132997/kayako/vs/freshservice

> Detailed comparison between Kayako and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Kayako | Freshservice |
| **Overall rating** | 4.0/5 | 4.5/5 |
| **Total Reviews** | 174 | 685 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Kayako

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### Kayako

- API
- Activity Tracking
- Asset Tracking Software
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Help Desk Management
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### Freshservice

- API
- Activity Tracking
- Asset Tracking Software
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Help Desk Management
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Kayako Profile](https://www.capterra.ca/software/80775/kayako)
- [View Freshservice Profile](https://www.capterra.ca/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.ca/compare/80775/132997/kayako/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Kayako vs Freshservice Comparison - Capterra Canada 2026","description":"Compare Kayako vs Freshservice. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/80775/132997/kayako/vs/freshservice","about":[{"@id":"https://www.capterra.ca/software/80775/kayako#software"},{"@id":"https://www.capterra.ca/software/132997/freshservice#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/80775/132997/kayako/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ca/compare/80775/132997/kayako/vs/freshservice#webpage","isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"Kayako","description":"Kayako is an AI-enabled help desk platform that transforms customer service. It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities improve response accuracy over time, handling a significant portion of repetitive inquiries.\n\nThe platform offers a flexible ticketing system, a self-service knowledge base, and analytics to optimize support operations. It integrates easily with existing systems, enhancing efficiency without an overhaul. The user-friendly interface ensures a seamless experience, while security measures protect customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8b1e4399-c019-44d1-b305-84653a36ddee.png","url":"https://www.capterra.ca/software/80775/kayako","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/80775/kayako#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":174},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice, from Freshworks, is a modern, AI-native IT and enterprise service management platform that helps organizations deliver frictionless employee experiences without enterprise complexity, high costs, or lengthy implementations. \n\nBy unifying ITSM, ITOM, ITIM, and ESM on a single platform with a common data layer, it eliminates tool sprawl and creates a single source of truth across services and assets. \n\nCore capabilities include incident, problem, change, and major incident management, service monitoring, automation, and a robust CMDB that enables visibility, impact analysis, and faster root cause resolution.\n\nPowered by Freddy AI, Freshservice delivers conversational self-service through an AI Agent that resolves common requests and guides users in natural language. It also provides agents with contextual insights and intelligent recommendations to accelerate resolution and enable proactive service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.ca/software/132997/freshservice","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/132997/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Issue Tracking Software","position":2,"item":"/directory/30675/issue-tracking/software","@type":"ListItem"},{"name":"Kayako vs Freshservice","position":3,"item":"https://www.capterra.ca/compare/80775/132997/kayako/vs/freshservice","@type":"ListItem"}],"@id":"https://www.capterra.ca/compare/80775/132997/kayako/vs/freshservice#breadcrumblist"}]}
</script>