---
description: Compare SAP Customer Experience vs Freshdesk. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SAP Customer Experience vs Freshdesk Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [SAP Customer Experience \<span\>vs\</span\> Freshdesk](https://www.capterra.ca/compare/77372/124981/sap-crm/vs/freshdesk)

# Compare SAP Customer Experience vs Freshdesk

Canonical: https://www.capterra.ca/compare/77372/124981/sap-crm/vs/freshdesk

> Detailed comparison between SAP Customer Experience and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SAP Customer Experience | Freshdesk |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 245 | 3471 |
| **Starting Price** | US$58.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SAP Customer Experience

Marketing, sales and customer service teams in any size organization.

### Freshdesk

Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels.

## Key features

### SAP Customer Experience

- API
- Automated Routing
- CRM Software
- Contact Management Software
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management Software
- Feedback Management
- Interaction Tracking
- Knowledge Base Management
- Lead Generation Software
- Live Chat Software
- Mobile Access
- Reporting/Analytics
- Routing
- Support Ticket Management

### Freshdesk

- API
- Automated Routing
- CRM Software
- Contact Management Software
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customizable Reports
- Email Management Software
- Feedback Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat Software
- Mobile Access
- Monitoring
- Reporting/Analytics
- Routing
- Support Ticket Management

## Links

- [View SAP Customer Experience Profile](https://www.capterra.ca/software/77372/sap-crm)
- [View Freshdesk Profile](https://www.capterra.ca/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.ca/compare/77372/124981/sap-crm/vs/freshdesk)

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