---
description: Compare Track-It! vs BeyondTrust Remote Support. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Track-It! vs BeyondTrust Remote Support Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [Track-It\! \<span\>vs\</span\> BeyondTrust Remote Support](https://www.capterra.ca/compare/67028/86962/track-it/vs/bomgar)

# Compare Track-It\! vs BeyondTrust Remote Support

Canonical: https://www.capterra.ca/compare/67028/86962/track-it/vs/bomgar

> Detailed comparison between Track-It\! and BeyondTrust Remote Support. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Track-It\! | BeyondTrust Remote Support |
| **Overall rating** | 4.0/5 | 4.6/5 |
| **Total Reviews** | 77 | 2009 |
| **Starting Price** | US$995.00 | US$1,995.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Track-It\!

Help Desk and IT Asset Management solution for all businesses with features such as ticket creation, automated emailing, prioritization, notifications/escalations, reporting and more.

### BeyondTrust Remote Support

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

## Key features

### Track-It\!

- Alerts/Escalation
- Analytics
- Change Management Software
- Customizable Branding
- Knowledge Base Management
- Knowledge Management Software
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Ticket Management

### BeyondTrust Remote Support

- API
- Access Management
- Activity Tracking
- Alerts/Escalation
- Chat/Messaging
- Customizable Branding
- File Sharing Software
- Knowledge Base Management
- Least Privilege
- Multi-Channel Communication
- Real-Time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Session Transfer
- Surveys & Feedback
- Ticket Management

## Links

- [View Track-It\! Profile](https://www.capterra.ca/software/67028/track-it)
- [View BeyondTrust Remote Support Profile](https://www.capterra.ca/software/86962/bomgar)
- [View Original Comparison](https://www.capterra.ca/compare/67028/86962/track-it/vs/bomgar)

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