---
description: Compare Track-It! vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Track-It! vs Zendesk Suite Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [ITSM Software](/directory/30676/itsm/software) > [Track-It\! \<span\>vs\</span\> Zendesk Suite](https://www.capterra.ca/compare/67028/164283/track-it/vs/zendesk)

# Compare Track-It\! vs Zendesk Suite

Canonical: https://www.capterra.ca/compare/67028/164283/track-it/vs/zendesk

> Detailed comparison between Track-It\! and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Track-It\! | Zendesk Suite |
| **Overall rating** | 4.0/5 | 4.4/5 |
| **Total Reviews** | 77 | 4072 |
| **Starting Price** | US$995.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Track-It\!

Help Desk and IT Asset Management solution for all businesses with features such as ticket creation, automated emailing, prioritization, notifications/escalations, reporting and more.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Track-It\!

- Alerts/Escalation
- Analytics
- Automated Routing
- Change Management Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Mobile Access
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Zendesk Suite

- Alerts/Escalation
- Analytics
- Automated Routing
- Change Management Software
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customizable Branding
- Dashboard Software
- Email Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Mobile Access
- Onboarding Software
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Track-It\! Profile](https://www.capterra.ca/software/67028/track-it)
- [View Zendesk Suite Profile](https://www.capterra.ca/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.ca/compare/67028/164283/track-it/vs/zendesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Track-It! vs Zendesk Suite Comparison - Capterra Canada 2026","description":"Compare Track-It! vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/67028/164283/track-it/vs/zendesk","about":[{"@id":"https://www.capterra.ca/software/67028/track-it#software"},{"@id":"https://www.capterra.ca/software/164283/zendesk#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/67028/164283/track-it/vs/zendesk#breadcrumblist"},"@id":"https://www.capterra.ca/compare/67028/164283/track-it/vs/zendesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"Track-It!","description":"Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9d9714c3-9e4b-4c47-825e-302e525b2f87.png","url":"https://www.capterra.ca/software/67028/track-it","@id":"https://www.capterra.ca/software/67028/track-it#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":77},"offers":{"price":"995","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.ca/software/164283/zendesk","@id":"https://www.capterra.ca/software/164283/zendesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ca/compare/67028/164283/track-it/vs/zendesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Software","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Track-It! vs Zendesk Suite","position":3,"item":"https://www.capterra.ca/compare/67028/164283/track-it/vs/zendesk","@type":"ListItem"}]}]}
</script>