---
description: Compare Track-It! vs Freshservice. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Track-It! vs Freshservice Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [Track-It\! \<span\>vs\</span\> Freshservice](https://www.capterra.ca/compare/67028/132997/track-it/vs/freshservice)

# Compare Track-It\! vs Freshservice

Canonical: https://www.capterra.ca/compare/67028/132997/track-it/vs/freshservice

> Detailed comparison between Track-It\! and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Track-It\! | Freshservice |
| **Overall rating** | 4.0/5 | 4.5/5 |
| **Total Reviews** | 77 | 685 |
| **Starting Price** | US$995.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Track-It\!

Help Desk and IT Asset Management solution for all businesses with features such as ticket creation, automated emailing, prioritization, notifications/escalations, reporting and more.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### Track-It\!

- Alerts/Escalation
- Analytics
- Asset Lifecycle Management
- Automated Routing
- Change Management Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Mobile Access
- Prioritization
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Freshservice

- Alerts/Escalation
- Analytics
- Asset Lifecycle Management
- Automated Routing
- Change Management Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Mobile Access
- Onboarding Software
- Prioritization
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Track-It\! Profile](https://www.capterra.ca/software/67028/track-it)
- [View Freshservice Profile](https://www.capterra.ca/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.ca/compare/67028/132997/track-it/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Track-It! vs Freshservice Comparison - Capterra Canada 2026","description":"Compare Track-It! vs Freshservice. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/67028/132997/track-it/vs/freshservice","about":[{"@id":"https://www.capterra.ca/software/67028/track-it#software"},{"@id":"https://www.capterra.ca/software/132997/freshservice#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/67028/132997/track-it/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ca/compare/67028/132997/track-it/vs/freshservice#webpage","isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"Track-It!","description":"Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9d9714c3-9e4b-4c47-825e-302e525b2f87.png","url":"https://www.capterra.ca/software/67028/track-it","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/67028/track-it#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":77},"offers":{"price":"995","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice, from Freshworks, is a modern, AI-native IT and enterprise service management platform that helps organizations deliver frictionless employee experiences without enterprise complexity, high costs, or lengthy implementations. \n\nBy unifying ITSM, ITOM, ITIM, and ESM on a single platform with a common data layer, it eliminates tool sprawl and creates a single source of truth across services and assets. \n\nCore capabilities include incident, problem, change, and major incident management, service monitoring, automation, and a robust CMDB that enables visibility, impact analysis, and faster root cause resolution.\n\nPowered by Freddy AI, Freshservice delivers conversational self-service through an AI Agent that resolves common requests and guides users in natural language. It also provides agents with contextual insights and intelligent recommendations to accelerate resolution and enable proactive service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.ca/software/132997/freshservice","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/132997/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems Software","position":2,"item":"/directory/32623/it-ticketing-systems-software/software","@type":"ListItem"},{"name":"Track-It! vs Freshservice","position":3,"item":"https://www.capterra.ca/compare/67028/132997/track-it/vs/freshservice","@type":"ListItem"}],"@id":"https://www.capterra.ca/compare/67028/132997/track-it/vs/freshservice#breadcrumblist"}]}
</script>