---
description: Compare PhonEX ONE vs Microcall. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: PhonEX ONE vs Microcall Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Accounting Software](/directory/30083/call-accounting/software) > [PhonEX ONE \<span\>vs\</span\> Microcall](https://www.capterra.ca/compare/63550/128915/phonex-one/vs/microcall)

# Compare PhonEX ONE vs Microcall

Canonical: https://www.capterra.ca/compare/63550/128915/phonex-one/vs/microcall

> Detailed comparison between PhonEX ONE and Microcall. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | PhonEX ONE | Microcall |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 4 | 18 |
| **Starting Price** | US$1,600.00 | - |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | 24/7 (Live rep) | Email/Help Desk, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Documentation | In Person, Live Online, Webinars |

## Best for

### PhonEX ONE

Web-based contact center platform that allows businesses of all sizes to manage telephony communications with resource allocation, reporting, expense monitoring, self-service portals and more.

### Microcall

Microcall is highly scalable and can serve businesses of all sizes.  Medium to large enterprise tend to derive the most value from the solution.

## Key features

### PhonEX ONE

- By-Extension Reporting
- Call Duration
- Call Monitoring
- Call Volume
- Caller ID
- Fraud Detection
- Inbound Reporting
- Outbound Reporting
- Unattended Call Management
- Usage Tracking/Analytics
- Who Answered Log

### Microcall

- By-Extension Reporting
- Call Duration
- Call Monitoring
- Call Volume
- Caller ID
- Cost Analysis
- Customizable Reports
- Fraud Detection
- Inbound Reporting
- Interactive Elements
- Internal Cost Allocation
- KPI Monitoring
- Monitoring
- Outbound Reporting
- Performance Management
- Private Dashboards
- Real-Time Data
- Unattended Call Management
- Usage Tracking/Analytics
- Who Answered Log

## Links

- [View PhonEX ONE Profile](https://www.capterra.ca/software/63550/phonex-one)
- [View Microcall Profile](https://www.capterra.ca/software/128915/microcall)
- [View Original Comparison](https://www.capterra.ca/compare/63550/128915/phonex-one/vs/microcall)

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