---
description: Compare LiveChat vs Chatdesk Teams. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs Chatdesk Teams Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveChat \<span\>vs\</span\> Chatdesk Teams](https://www.capterra.ca/compare/62194/203757/livechat/vs/teams)

# Compare LiveChat vs Chatdesk Teams

Canonical: https://www.capterra.ca/compare/62194/203757/livechat/vs/teams

> Detailed comparison between LiveChat and Chatdesk Teams. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Chatdesk Teams |
| **Overall rating** | 4.6/5 | 4.0/5 |
| **Total Reviews** | 1715 | 1 |
| **Starting Price** | US$25.00 | US$99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Chatdesk Teams

B2C and e-commerce companies that need to scale-up support effectively and efficiently

## Key features

### LiveChat

- Alerts/Escalation
- Configurable Workflow
- Content Management System (CMS) Software
- Customer Engagement Software
- Customizable Reports
- Deal Management
- Email Management Software
- Engagement Tracking
- File Sharing Software
- Lead Generation Software
- Monitoring
- Multi-Channel Communication
- Onboarding Software
- Real-Time Data
- Reminders
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Transfers/Routing
- Web-based Deployment

### Chatdesk Teams

- Alerts/Escalation
- Email Management Software
- Multi-Channel Communication
- Support Ticket Management
- Surveys & Feedback

## Links

- [View LiveChat Profile](https://www.capterra.ca/software/62194/livechat)
- [View Chatdesk Teams Profile](https://www.capterra.ca/software/203757/teams)
- [View Original Comparison](https://www.capterra.ca/compare/62194/203757/livechat/vs/teams)

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