---
description: Compare LiveChat vs timetoreply. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs timetoreply Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat \<span\>vs\</span\> timetoreply](https://www.capterra.ca/compare/62194/153065/livechat/vs/time-to-reply)

# Compare LiveChat vs timetoreply

Canonical: https://www.capterra.ca/compare/62194/153065/livechat/vs/time-to-reply

> Detailed comparison between LiveChat and timetoreply. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | timetoreply |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 1727 | 42 |
| **Starting Price** | US$25.00 | US$49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### timetoreply

Mid-market \&amp; enterprise B2B customer-facing teams—Customer Success, Customer Service, Account Management and Operations—with 15+ mailboxes on Outlook, Microsoft 365 or Google Workspace.

## Key features

### LiveChat

- API
- Access Controls/Permissions
- Alerts/Escalation
- CRM Software
- Collaboration Tools
- Contact Management Software
- Customizable Reports
- Data Security
- Email Management Software
- Inbox Management
- Key Performance Indicators
- Multiple Data Sources
- Performance Metrics
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Service Level Agreement (SLA) Management

### timetoreply

- API
- Access Controls/Permissions
- Alerts/Escalation
- CRM Software
- Collaboration Tools
- Contact Management Software
- Customizable Reports
- Data Security
- Email Management Software
- Inbox Management
- Key Performance Indicators
- Multiple Data Sources
- Performance Metrics
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Service Level Agreement (SLA) Management

## Links

- [View LiveChat Profile](https://www.capterra.ca/software/62194/livechat)
- [View timetoreply Profile](https://www.capterra.ca/software/153065/time-to-reply)
- [View Original Comparison](https://www.capterra.ca/compare/62194/153065/livechat/vs/time-to-reply)

-----

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