---
description: Compare LiveChat vs Giva. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
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title: LiveChat vs Giva Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat \<span\>vs\</span\> Giva](https://www.capterra.ca/compare/62194/135094/livechat/vs/giva-customer-service)

# Compare LiveChat vs Giva

Canonical: https://www.capterra.ca/compare/62194/135094/livechat/vs/giva-customer-service

> Detailed comparison between LiveChat and Giva. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Giva |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 1723 | 57 |
| **Starting Price** | US$25.00 | US$69.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Giva

From start ups to large companies, customers trust Giva with their customer support or help desk needs.

## Key features

### LiveChat

- AI Summarization
- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Key Performance Indicators
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Personalization Software
- Process/Workflow Automation
- Real-Time Chat
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Workflow Management Software

### Giva

- AI Summarization
- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Key Performance Indicators
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Personalization Software
- Process/Workflow Automation
- Real-Time Chat
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Workflow Management Software

## Links

- [View LiveChat Profile](https://www.capterra.ca/software/62194/livechat)
- [View Giva Profile](https://www.capterra.ca/software/135094/giva-customer-service)
- [View Original Comparison](https://www.capterra.ca/compare/62194/135094/livechat/vs/giva-customer-service)

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