---
description: Compare LiveChat vs Freshservice. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
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title: LiveChat vs Freshservice Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Online CRM Software](/directory/30072/online-crm/software) > [LiveChat \<span\>vs\</span\> Freshservice](https://www.capterra.ca/compare/62194/132997/livechat/vs/freshservice)

# Compare LiveChat vs Freshservice

Canonical: https://www.capterra.ca/compare/62194/132997/livechat/vs/freshservice

> Detailed comparison between LiveChat and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Freshservice |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 1715 | 685 |
| **Starting Price** | US$25.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### LiveChat

- AI Summarization
- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Content Management System (CMS) Software
- Customizable Reports
- File Sharing Software
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Onboarding Software
- Process/Workflow Automation
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

### Freshservice

- AI Summarization
- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Content Management System (CMS) Software
- Customizable Reports
- File Sharing Software
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Onboarding Software
- Process/Workflow Automation
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View LiveChat Profile](https://www.capterra.ca/software/62194/livechat)
- [View Freshservice Profile](https://www.capterra.ca/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.ca/compare/62194/132997/livechat/vs/freshservice)

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