---
description: Compare LiveChat vs OTRS. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs OTRS Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat \<span\>vs\</span\> OTRS](https://www.capterra.ca/compare/62194/127284/livechat/vs/otrs)

# Compare LiveChat vs OTRS

Canonical: https://www.capterra.ca/compare/62194/127284/livechat/vs/otrs

> Detailed comparison between LiveChat and OTRS. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | OTRS |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 1729 | 96 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### OTRS

As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.

## Key features

### LiveChat

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Contact Management Software
- Customer Database
- Customizable Reports
- Email Templates
- Key Performance Indicators
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### OTRS

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Contact Management Software
- Customer Database
- Customizable Reports
- Email Templates
- Key Performance Indicators
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View LiveChat Profile](https://www.capterra.ca/software/62194/livechat)
- [View OTRS Profile](https://www.capterra.ca/software/127284/otrs)
- [View Original Comparison](https://www.capterra.ca/compare/62194/127284/livechat/vs/otrs)

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