---
description: Compare LiveChat vs Jitbit Helpdesk. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs Jitbit Helpdesk Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveChat \<span\>vs\</span\> Jitbit Helpdesk](https://www.capterra.ca/compare/62194/117628/livechat/vs/jitbit-helpdesk)

# Compare LiveChat vs Jitbit Helpdesk

Canonical: https://www.capterra.ca/compare/62194/117628/livechat/vs/jitbit-helpdesk

> Detailed comparison between LiveChat and Jitbit Helpdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Jitbit Helpdesk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 1721 | 33 |
| **Starting Price** | US$25.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Jitbit Helpdesk

Jitbit aims at both startups and small self-funded companies and big enterprises with 50+ support agents.

## Key features

### LiveChat

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Ticket Management
- Workflow Management Software

### Jitbit Helpdesk

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Ticket Management
- Workflow Management Software

## Links

- [View LiveChat Profile](https://www.capterra.ca/software/62194/livechat)
- [View Jitbit Helpdesk Profile](https://www.capterra.ca/software/117628/jitbit-helpdesk)
- [View Original Comparison](https://www.capterra.ca/compare/62194/117628/livechat/vs/jitbit-helpdesk)

-----

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