---
description: Compare Genesys Cloud CX vs JivoChat. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesys Cloud CX vs JivoChat Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Genesys Cloud CX \<span\>vs\</span\> JivoChat](https://www.capterra.ca/compare/21409/178227/genesys-cloud/vs/jivochat)

# Compare Genesys Cloud CX vs JivoChat

Canonical: https://www.capterra.ca/compare/21409/178227/genesys-cloud/vs/jivochat

> Detailed comparison between Genesys Cloud CX and JivoChat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | JivoChat |
| **Overall rating** | 4.3/5 | 4.6/5 |
| **Total Reviews** | 262 | 105 |
| **Starting Price** | US$75.00 | US$19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Genesys Cloud CX

Companies of all sizes looking for an easy, all-in-one cloud contact center solution.

### JivoChat

Website owners who wants to speak with their visitors: ecommerces, institutional websites, blogs, real state companies, schools, colleges and universities, shopping malls and pretty much any company.

## Key features

### Genesys Cloud CX

- API
- Automatic Call Distribution
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- File Sharing Software
- Interactive Content
- Multi-Channel Communication
- Real-Time Analytics
- Screen Sharing Software
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Unified Communications Software
- Video Support
- Workflow Management Software

### JivoChat

- API
- Automatic Call Distribution
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- File Sharing Software
- Interactive Content
- Multi-Channel Communication
- Real-Time Analytics
- Screen Sharing Software
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Unified Communications Software
- Video Support
- Workflow Management Software

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.ca/software/21409/genesys-cloud)
- [View JivoChat Profile](https://www.capterra.ca/software/178227/jivochat)
- [View Original Comparison](https://www.capterra.ca/compare/21409/178227/genesys-cloud/vs/jivochat)

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