---
description: Compare Zenvia Customer Cloud vs B2Chat. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zenvia Customer Cloud vs B2Chat Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Zenvia Customer Cloud \<span\>vs\</span\> B2Chat](https://www.capterra.ca/compare/201739/1021568/zenvia-conversion/vs/b2chat)

# Compare Zenvia Customer Cloud vs B2Chat

Canonical: https://www.capterra.ca/compare/201739/1021568/zenvia-conversion/vs/b2chat

> Detailed comparison between Zenvia Customer Cloud and B2Chat. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zenvia Customer Cloud | B2Chat |
| **Overall rating** | 4.1/5 | 4.8/5 |
| **Total Reviews** | 359 | 39 |
| **Starting Price** | US$0.00 | US$90.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zenvia Customer Cloud

Small, midsize, and large businesses in retail, education, insurance, finance, health, and construction industries.

### B2Chat

Entrepreneurs, small businesses or enterprises in need  to improve their customer service experience at their digital channels.

## Key features

### Zenvia Customer Cloud

- AI/Machine Learning
- API
- Autoresponders
- CRM Software
- Chat/Messaging
- Chatbot Software
- Communication Management
- Lead Management Software
- Multi-Channel Communication
- Multi-Channel Marketing
- One-to-One Messaging
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Tagging
- Transfers/Routing

### B2Chat

- AI/Machine Learning
- API
- Autoresponders
- CRM Software
- Chat/Messaging
- Chatbot Software
- Communication Management
- Lead Management Software
- Multi-Channel Communication
- Multi-Channel Marketing
- One-to-One Messaging
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Tagging
- Transfers/Routing

## Links

- [View Zenvia Customer Cloud Profile](https://www.capterra.ca/software/201739/zenvia-conversion)
- [View B2Chat Profile](https://www.capterra.ca/software/1021568/b2chat)
- [View Original Comparison](https://www.capterra.ca/compare/201739/1021568/zenvia-conversion/vs/b2chat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zenvia Customer Cloud vs B2Chat Comparison - Capterra Canada 2026","description":"Compare Zenvia Customer Cloud vs B2Chat. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/201739/1021568/zenvia-conversion/vs/b2chat","about":[{"@id":"https://www.capterra.ca/software/201739/zenvia-conversion#software"},{"@id":"https://www.capterra.ca/software/1021568/b2chat#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/201739/1021568/zenvia-conversion/vs/b2chat#breadcrumblist"},"@id":"https://www.capterra.ca/compare/201739/1021568/zenvia-conversion/vs/b2chat#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"Zenvia Customer Cloud","description":"Zenvia Customer Cloud is a cloud-based platform that centralizes customer communications, data, and automation across the full customer journey. Businesses use it to manage interactions through channels like WhatsApp, SMS, email, webchat, and voice from a single interface.\n\nThe platform supports marketing campaigns, customer service, sales, and post-sale engagement. Teams can build automated conversation flows, track customer data, and monitor performance through unified dashboards.\n\nZenvia Customer Cloud is best suited for small, midsize, and large businesses in retail, education, insurance, finance, health, and construction that need to manage high volumes of customer interactions across multiple channels.","image":"https://images.g2crowd.com/display-layer-screenshots/1349249/9229202d8cfdec7a18cba459e404ee888ddfd9de6faf71526890d1711b6192f1.webp","url":"https://www.capterra.ca/software/201739/zenvia-conversion","@id":"https://www.capterra.ca/software/201739/zenvia-conversion#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":359},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"B2Chat","description":"B2Chat is a Web App software that helps businesses to deliver a faster and better customer service via chat. Respond to your customers quickly, with the amount of agents you require and from the same place. B2Chats allows your business to unify chats from: Facebook Messenger, Instagram, LiveChat, Telegram and WhatsApp.\n\nDon't miss the chance of turning every conversation into a sell. We provide  automatization tools to set up greetings or goodbyes from a single panel and respond even when you're","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7ad436d8-9f80-4660-b8a7-0c6eae6bcda3.webp","url":"https://www.capterra.ca/software/1021568/b2chat","@id":"https://www.capterra.ca/software/1021568/b2chat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":39},"offers":{"price":"90","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios"},{"@id":"https://www.capterra.ca/compare/201739/1021568/zenvia-conversion/vs/b2chat#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/31002/customer-communications-management/software","@type":"ListItem"},{"name":"Zenvia Customer Cloud vs B2Chat","position":3,"item":"https://www.capterra.ca/compare/201739/1021568/zenvia-conversion/vs/b2chat","@type":"ListItem"}]}]}
</script>