---
description: Compare Jira vs Freshdesk. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Jira vs Freshdesk Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [OKR Software](/directory/30947/okr/software) > [Jira \<span\>vs\</span\> Freshdesk](https://www.capterra.ca/compare/19319/124981/jira/vs/freshdesk)

# Compare Jira vs Freshdesk

Canonical: https://www.capterra.ca/compare/19319/124981/jira/vs/freshdesk

> Detailed comparison between Jira and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Jira | Freshdesk |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 15314 | 3409 |
| **Starting Price** | US$7.91 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Jira

Jira is used by software developers, marketing teams, project managers, IT departments, engineering teams, design teams, operations staff, and enterprise organizations.

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

## Key features

### Jira

- API
- Access Controls/Permissions
- Activity Tracking
- Assignment Management
- Collaboration Tools
- Communication Management
- Customizable Reports
- File Sharing Software
- Issue Management
- Monitoring
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing Software
- Search/Filter
- Surveys & Feedback
- Task Management Software
- Templates
- Ticket Management
- Workflow Management Software

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Assignment Management
- Collaboration Tools
- Communication Management
- Customizable Reports
- File Sharing Software
- Issue Management
- Monitoring
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing Software
- Search/Filter
- Surveys & Feedback
- Task Management Software
- Templates
- Ticket Management
- Workflow Management Software

## Links

- [View Jira Profile](https://www.capterra.ca/software/19319/jira)
- [View Freshdesk Profile](https://www.capterra.ca/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.ca/compare/19319/124981/jira/vs/freshdesk)

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