HelpDesk vs Zendesk Suite

US$29.00/month

US$55.00/month

• Ease of Use

  4.7 (59)

• Features & Functionality

  4.3 (59)

• Customer Service

  4.6 (59)

• Value for Money

  4.4 (59)

See all ratings

• Ease of Use

  4.3 (3,810)

• Features & Functionality

  4.4 (3,810)

• Customer Service

  4.3 (3,810)

• Value for Money

  4.2 (3,810)

See all ratings

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

• Automated Routing
• Batch Communications
• Customizable Branding
• Email Templates
• Forms Management
• Help Desk Management
• Quality Assurance
• Support Ticket Tracking
• Ticket Management
• Video Support

See all features

• Automated Routing
• Batch Communications
• Customizable Branding
• Email Templates
• Forms Management
• Help Desk Management
• Quality Assurance
• Support Ticket Tracking
• Ticket Management
• Video Support

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat