HubSpot Service Hub vs Zendesk Suite

US$50.00/month

US$55.00/month

• Ease of Use

  4.4 (152)

• Features & Functionality

  4.1 (152)

• Customer Service

  4.6 (152)

• Value for Money

  4.2 (152)

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• Ease of Use

  4.3 (3,810)

• Features & Functionality

  4.4 (3,810)

• Customer Service

  4.3 (3,810)

• Value for Money

  4.2 (3,810)

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HubSpot Service Hub helps growing businesses build their ideal customers experience, create self service solutions, and grow through customer feedback and advocacy.

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

• Automated Routing
• Customer Engagement Software
• Customizable Branding
• Email Templates
• Help Desk Management
• Knowledge Base Management
• Offline Form
• Real Time Data
• Service Level Agreement (SLA) Management
• Support Ticket Tracking

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• Automated Routing
• Customer Engagement Software
• Customizable Branding
• Email Templates
• Help Desk Management
• Knowledge Base Management
• Offline Form
• Real Time Data
• Service Level Agreement (SLA) Management
• Support Ticket Tracking

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat