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ManageEngine ServiceDesk Plus vs HEINZELMANN
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
US$16.00/month
€1,095.00/one-time
ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.
Can be used company-wide. Independent of company size and location.
From IT support to facility management, all service processes can be mapped.
- Analytics
- Asset Tracking Software
- Configurable Workflow
- Contract/License Management
- Help Desk Management
- Issue Scheduling
- Monitoring
- Service History
- Support Ticket Management
- Surveys & Feedback
- Analytics
- Asset Tracking Software
- Configurable Workflow
- Contract/License Management
- Help Desk Management
- Issue Scheduling
- Monitoring
- Service History
- Support Ticket Management
- Surveys & Feedback
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- In Person
- Live Online
- Webinars
- Documentation
- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat
