---
description: Compare ManageEngine ServiceDesk Plus vs ServiceNow Customer Service Management. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ManageEngine ServiceDesk Plus vs ServiceNow Customer Service Management Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [ManageEngine ServiceDesk Plus \<span\>vs\</span\> ServiceNow Customer Service Management](https://www.capterra.ca/compare/179501/192052/manageengine-service-desk-plus/vs/servicenow-customer-service-management)

# Compare ManageEngine ServiceDesk Plus vs ServiceNow Customer Service Management

Canonical: https://www.capterra.ca/compare/179501/192052/manageengine-service-desk-plus/vs/servicenow-customer-service-management

> Detailed comparison between ManageEngine ServiceDesk Plus and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ManageEngine ServiceDesk Plus | ServiceNow Customer Service Management |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 227 | 151 |
| **Starting Price** | US$16.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

### ServiceNow Customer Service Management

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

## Key features

### ManageEngine ServiceDesk Plus

- API
- Change Management Software
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Full Text Search
- Help Desk Management
- Inventory Management Software
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### ServiceNow Customer Service Management

- API
- Change Management Software
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Full Text Search
- Help Desk Management
- Inventory Management Software
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.ca/software/179501/manageengine-service-desk-plus)
- [View ServiceNow Customer Service Management Profile](https://www.capterra.ca/software/192052/servicenow-customer-service-management)
- [View Original Comparison](https://www.capterra.ca/compare/179501/192052/manageengine-service-desk-plus/vs/servicenow-customer-service-management)

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