---
description: Compare OpsGenie vs HaloITSM. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OpsGenie vs HaloITSM Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Team Communication Software](/directory/31033/team-communication/software) > [OpsGenie \<span\>vs\</span\> HaloITSM](https://www.capterra.ca/compare/170236/200140/opsgenie/vs/haloitsm)

# Compare OpsGenie vs HaloITSM

Canonical: https://www.capterra.ca/compare/170236/200140/opsgenie/vs/haloitsm

> Detailed comparison between OpsGenie and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OpsGenie | HaloITSM |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 156 | 44 |
| **Starting Price** | US$11.55 | £49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### OpsGenie

SMB and Mid \&amp; Enterprise

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### OpsGenie

- API
- Alerts/Escalation
- Audit Trail
- Chat/Messaging
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Email Alerts
- Event Logs
- IT Incident Management
- Incident Reporting
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- On Call Scheduling
- Real-Time Chat
- Real-Time Monitoring
- Reminders
- Reporting/Analytics
- Service Catalog
- Status Tracking

### HaloITSM

- API
- Alerts/Escalation
- Audit Trail
- Chat/Messaging
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Email Alerts
- Event Logs
- IT Incident Management
- Incident Reporting
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- On Call Scheduling
- Real-Time Chat
- Real-Time Monitoring
- Reminders
- Reporting/Analytics
- Service Catalog
- Status Tracking

## Links

- [View OpsGenie Profile](https://www.capterra.ca/software/170236/opsgenie)
- [View HaloITSM Profile](https://www.capterra.ca/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.ca/compare/170236/200140/opsgenie/vs/haloitsm)

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