17 years helping Canadian businesses
choose better software
Momentum vs Contact Center as a Service (CCaaS)
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Starting Price
Not provided by vendor
US$85.00/month
Ratings
Best for
Momentum boosts communication by integrating managed network and Microsoft Teams, streamlining interactions, enhancing collaboration, and improving efficiency for businesses and customers.
Call center with Omnichannel needs, Multi-location call center, Call center with seasonal needs, Call center with agents working from home, Call centers that are moving or experiencing growth
Features
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Routing
- Call Scripting
- Reporting/Analytics
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Routing
- Call Scripting
- Reporting/Analytics
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
