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Issuetrak vs OTRS
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
US$27.00/month
Not provided by vendor
Issuetrak solves problems whether you're a team of 100 or just one. Perfect for IT, customer service, HR, manufacturing, government, finance, education, transportation, healthcare, and more.
As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.
- Analytics
- Asset Tracking Software
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Analytics
- Asset Tracking Software
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
