15 years helping Canadian businesses
choose better software
Zendesk Suite vs Zoho Desk
Starting Price
US$55.00/month
US$14.00/month
Ratings
Overall
4.4 (3,810)Overall
4.5 (2,127)Best for
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Features
- Call Monitoring
- Call Scripting
- Customizable Branding
- Forms Management
- Gamification Software
- Offline Form
- Quality Assurance
- Real Time Data
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Call Monitoring
- Call Scripting
- Customizable Branding
- Forms Management
- Gamification Software
- Offline Form
- Quality Assurance
- Real Time Data
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat