---
description: Compare BMC Helix ITSM vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BMC Helix ITSM vs Zendesk Suite Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [BMC Helix ITSM \<span\>vs\</span\> Zendesk Suite](https://www.capterra.ca/compare/164195/164283/remedy-it-service-management/vs/zendesk)

# Compare BMC Helix ITSM vs Zendesk Suite

Canonical: https://www.capterra.ca/compare/164195/164283/remedy-it-service-management/vs/zendesk

> Detailed comparison between BMC Helix ITSM and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BMC Helix ITSM | Zendesk Suite |
| **Overall rating** | 4.1/5 | 4.4/5 |
| **Total Reviews** | 115 | 4072 |
| **Starting Price** | - | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### BMC Helix ITSM

\-

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Tracking Software
- Change Management Software
- Configuration Management
- Dashboard Software
- Help Desk Management
- Incident Management Software
- Problem Management
- Reporting & Statistics
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

### Zendesk Suite

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Tracking Software
- Change Management Software
- Computer Telephony Integration
- Configuration Management
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Dashboard Software
- Help Desk Management
- Incident Management Software
- Issue Scheduling
- Onboarding Software
- Problem Management
- Reporting & Statistics
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View BMC Helix ITSM Profile](https://www.capterra.ca/software/164195/remedy-it-service-management)
- [View Zendesk Suite Profile](https://www.capterra.ca/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.ca/compare/164195/164283/remedy-it-service-management/vs/zendesk)

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