---
description: Compare Hotjar vs Refiner. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hotjar vs Refiner Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Hotjar \<span\>vs\</span\> Refiner](https://www.capterra.ca/compare/163516/192855/hotjar/vs/refiner)

# Compare Hotjar vs Refiner

Canonical: https://www.capterra.ca/compare/163516/192855/hotjar/vs/refiner

> Detailed comparison between Hotjar and Refiner. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hotjar | Refiner |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 542 | 8 |
| **Starting Price** | US$39.00 | US$99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### Hotjar

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

### Refiner

SaaS companies, fintechs, edtechs, marketplaces, product managers, growth marketers, customer success teams, and researchers.

## Key features

### Hotjar

- API
- Access Controls/Permissions
- Collaboration Tools
- Customizable Reports
- Data Analysis Tools
- Engagement Tracking
- Mobile Survey
- Multi-Channel Distribution
- NPS Survey Structure
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Site Intercept Survey
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Visual Analytics

### Refiner

- API
- Access Controls/Permissions
- Collaboration Tools
- Customizable Reports
- Data Analysis Tools
- Engagement Tracking
- Mobile Survey
- Multi-Channel Distribution
- NPS Survey Structure
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Site Intercept Survey
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Visual Analytics

## Links

- [View Hotjar Profile](https://www.capterra.ca/software/163516/hotjar)
- [View Refiner Profile](https://www.capterra.ca/software/192855/refiner)
- [View Original Comparison](https://www.capterra.ca/compare/163516/192855/hotjar/vs/refiner)

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