---
description: Compare 8x8 Contact Center vs GoTo Connect. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: 8x8 Contact Center vs GoTo Connect Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [8x8 Contact Center \<span\>vs\</span\> GoTo Connect](https://www.capterra.ca/compare/161523/163604/contactnow/vs/GoTo-Connect)

# Compare 8x8 Contact Center vs GoTo Connect

Canonical: https://www.capterra.ca/compare/161523/163604/contactnow/vs/GoTo-Connect

> Detailed comparison between 8x8 Contact Center and GoTo Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | 8x8 Contact Center | GoTo Connect |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 47 | 669 |
| **Starting Price** | - | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### 8x8 Contact Center

Mid Market and Enterprise Companies who require call center technology.

### GoTo Connect

Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences.

## Key features

### 8x8 Contact Center

- Alerts/Escalation
- Automatic Call Distribution
- Automatic Outbound Dialer
- CRM Software
- Call Monitoring
- Call Recording Software
- Call Routing
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Center
- Live Chat Software
- Manual Dialer
- Monitoring
- Outbound Call Center
- Progressive Dialer
- Queue Management
- Real-Time Reporting
- Reporting/Analytics
- VoIP Connection

### GoTo Connect

- Alerts/Escalation
- Automatic Call Distribution
- Automatic Outbound Dialer
- CRM Software
- Call Monitoring
- Call Recording Software
- Call Routing
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Center
- Live Chat Software
- Manual Dialer
- Monitoring
- Outbound Call Center
- Progressive Dialer
- Queue Management
- Real-Time Reporting
- Reporting/Analytics
- VoIP Connection

## Links

- [View 8x8 Contact Center Profile](https://www.capterra.ca/software/161523/contactnow)
- [View GoTo Connect Profile](https://www.capterra.ca/software/163604/GoTo-Connect)
- [View Original Comparison](https://www.capterra.ca/compare/161523/163604/contactnow/vs/GoTo-Connect)

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