18 years helping Canadian businesses
choose better software

Kustomer vs Playvox

Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

US$89.00/month

Not provided by vendor

Overall

4.6 (77)

Ease of Use
4.6 (77)
Features & Functionality
4.6 (77)
Customer Service
4.7 (77)
Value for Money
4.4 (77)

Overall

4.8 (109)

Ease of Use
4.7 (109)
Features & Functionality
4.7 (109)
Customer Service
4.7 (109)
Value for Money
4.7 (109)

Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.

Playvox equips customer service teams with the most comprehensive agent optimization software for WFM, QA, Performance Management, Coaching, Learning, VoC, and Motivation.

10/10

AI/Machine Learning
API
Activity Tracking
Customizable Reports
Monitoring
Performance Management
Real-Time Data
Support Ticket Management
Survey/Poll Management
Surveys & Feedback

10/10

AI/Machine Learning
API
Activity Tracking
Customizable Reports
Monitoring
Performance Management
Real-Time Data
Support Ticket Management
Survey/Poll Management
Surveys & Feedback

Cloud-based
On-premise

Cloud-based
On-premise

In Person
Live Online
Webinars
Documentation
Videos

In Person
Live Online
Webinars
Documentation
Videos

Email/Help Desk
FAQs/Forum
Knowledge Base Software
Phone Support
Chat

Email/Help Desk
FAQs/Forum
Knowledge Base Software
Phone Support
Chat