Freshchat vs Zendesk Suite

Freshchat

by Freshworks

Visit Website
US$15.00/month
US$49.00/month

Overall

4.0 (82)
Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.
Over 160,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
10/10
  • Automated Routing
  • Customizable Branding
  • Geotargeting
  • Knowledge Base Management
  • Live Chat Software
  • Offline Form
  • Real Time Analytics
  • Real Time Data
  • Search/Filter
  • Website Visitor Tracking
10/10
  • Automated Routing
  • Customizable Branding
  • Geotargeting
  • Knowledge Base Management
  • Live Chat Software
  • Offline Form
  • Real Time Analytics
  • Real Time Data
  • Search/Filter
  • Website Visitor Tracking
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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