Gladly vs Zendesk Suite

US$38.00
US$49.00/month

Overall

4.8 (91)
We partner with SMBs and large Enterprise B2C companies in Retail, eCommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.
Over 160,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
10/10
  • Automated Routing
  • Batch Communications
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Customizable Branding
  • Forms Management
  • Quality Assurance
  • Service Level Agreement (SLA) Management
  • Website Visitor Tracking
10/10
  • Automated Routing
  • Batch Communications
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Customizable Branding
  • Forms Management
  • Quality Assurance
  • Service Level Agreement (SLA) Management
  • Website Visitor Tracking
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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