15 years helping Canadian businesses
choose better software
Gorgias vs Zendesk Suite
Starting Price
US$60.00/month
US$55.00/month
Ratings
Overall
4.7 (104)Overall
4.4 (3,720)Best for
Shopify, Magento, and BigCommerce stores that want to save time with a smart all-in-one helpdesk solution that helps drives revenue & streamlines the customer service experience.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- Automated Routing
- Batch Communications
- Customizable Branding
- Email Templates
- Offline Form
- Quality Assurance
- Real-Time Chat
- Support Ticket Tracking
- Template Management
- Ticket Management
- Automated Routing
- Batch Communications
- Customizable Branding
- Email Templates
- Offline Form
- Quality Assurance
- Real-Time Chat
- Support Ticket Tracking
- Template Management
- Ticket Management
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat