---
description: Compare ServiceNow vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow vs Zendesk Suite Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow \<span\>vs\</span\> Zendesk Suite](https://www.capterra.ca/compare/152871/164283/servicenow/vs/zendesk)

# Compare ServiceNow vs Zendesk Suite

Canonical: https://www.capterra.ca/compare/152871/164283/servicenow/vs/zendesk

> Detailed comparison between ServiceNow and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | Zendesk Suite |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 344 | 4072 |
| **Starting Price** | US$100.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### ServiceNow

- API
- Asset Tracking Software
- Capacity Management
- Change Management Software
- Configurable Workflow
- Contract/License Management
- Knowledge Management Software
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Service Catalog
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Ticket Management
- Workflow Management Software

### Zendesk Suite

- API
- Asset Tracking Software
- Capacity Management
- Change Management Software
- Configurable Workflow
- Contract/License Management
- Knowledge Management Software
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Service Catalog
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Ticket Management
- Workflow Management Software

## Links

- [View ServiceNow Profile](https://www.capterra.ca/software/152871/servicenow)
- [View Zendesk Suite Profile](https://www.capterra.ca/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.ca/compare/152871/164283/servicenow/vs/zendesk)

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