---
description: Compare ServiceNow vs Microsoft 365 Help Desk Ticketing System. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow vs Microsoft 365 Help Desk Ticketing System Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow \<span\>vs\</span\> Microsoft 365 Help Desk Ticketing System](https://www.capterra.ca/compare/152871/1032771/servicenow/vs/microsoft-365-help-desk-ticketing-system)

# Compare ServiceNow vs Microsoft 365 Help Desk Ticketing System

Canonical: https://www.capterra.ca/compare/152871/1032771/servicenow/vs/microsoft-365-help-desk-ticketing-system

> Detailed comparison between ServiceNow and Microsoft 365 Help Desk Ticketing System. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | Microsoft 365 Help Desk Ticketing System |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 344 | 0 |
| **Starting Price** | US$100.00 | US$49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Best for

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

### Microsoft 365 Help Desk Ticketing System

\-

## Key features

### ServiceNow

- Activity Dashboard
- Asset Tracking Software
- Automated Routing
- Capacity Management
- Configurable Workflow
- Customizable Branding
- Data Import/Export
- IT Cost Management
- Knowledge Base Management
- Monitoring
- Performance Metrics
- Prioritization
- Real-Time Data
- Reporting/Analytics
- Self Service Portal
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

### Microsoft 365 Help Desk Ticketing System

- Activity Dashboard
- Automated Routing
- Customizable Branding
- Data Import/Export
- Knowledge Base Management
- Performance Metrics
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Ticket Management
- Workflow Management Software

## Links

- [View ServiceNow Profile](https://www.capterra.ca/software/152871/servicenow)
- [View Microsoft 365 Help Desk Ticketing System Profile](https://www.capterra.ca/software/1032771/microsoft-365-help-desk-ticketing-system)
- [View Original Comparison](https://www.capterra.ca/compare/152871/1032771/servicenow/vs/microsoft-365-help-desk-ticketing-system)

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