---
description: Compare Crisp vs Zoho Desk. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Crisp vs Zoho Desk Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Conversational Marketing Platform Software](/directory/31562/conversational-marketing-platform/software) > [Crisp \<span\>vs\</span\> Zoho Desk](https://www.capterra.ca/compare/151292/169505/crisp/vs/zoho-desk)

# Compare Crisp vs Zoho Desk

Canonical: https://www.capterra.ca/compare/151292/169505/crisp/vs/zoho-desk

> Detailed comparison between Crisp and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Crisp | Zoho Desk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 147 | 2211 |
| **Starting Price** | US$45.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Crisp

600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales.

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

## Key features

### Crisp

- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Engagement Software
- Customer Service Analytics
- File Sharing Software
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Personalization Software
- Real-Time Analytics
- Real-Time Chat
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management Software

### Zoho Desk

- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Engagement Software
- Customer Service Analytics
- File Sharing Software
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Personalization Software
- Real-Time Analytics
- Real-Time Chat
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management Software

## Links

- [View Crisp Profile](https://www.capterra.ca/software/151292/crisp)
- [View Zoho Desk Profile](https://www.capterra.ca/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.ca/compare/151292/169505/crisp/vs/zoho-desk)

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