---
description: Compare Efficy CRM vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Efficy CRM vs Zendesk Suite Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Real Estate CRM Software](/directory/30926/real-estate-crm/software) > [Efficy CRM \<span\>vs\</span\> Zendesk Suite](https://www.capterra.ca/compare/149894/164283/efficy-crm/vs/zendesk)

# Compare Efficy CRM vs Zendesk Suite

Canonical: https://www.capterra.ca/compare/149894/164283/efficy-crm/vs/zendesk

> Detailed comparison between Efficy CRM and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Efficy CRM | Zendesk Suite |
| **Overall rating** | 4.0/5 | 4.4/5 |
| **Total Reviews** | 90 | 4072 |
| **Starting Price** | €49.00 | US$39.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Efficy CRM

Banking \&amp; Insurance, Consulting \&amp; Law firms, IT, Healthcare, Local Organizations, Manufacturing, NPOs, Public Sector, Real Estate, Retail, and Transportation.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Efficy CRM

- API
- Activity Tracking
- Call Scripting
- Client Management
- Configurable Workflow
- Content Management System (CMS) Software
- Contract/License Management
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Customizable Reports
- File Sharing Software
- For Startups
- Help Desk Management
- Projections
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Web-based Deployment

### Zendesk Suite

- API
- Activity Tracking
- Call Scripting
- Client Management
- Configurable Workflow
- Content Management System (CMS) Software
- Contract/License Management
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Customizable Reports
- File Sharing Software
- For Startups
- Help Desk Management
- Projections
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Web-based Deployment

## Links

- [View Efficy CRM Profile](https://www.capterra.ca/software/149894/efficy-crm)
- [View Zendesk Suite Profile](https://www.capterra.ca/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.ca/compare/149894/164283/efficy-crm/vs/zendesk)

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