---
description: Compare MasterControl Quality Excellence vs Customer Complaint Management Software. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: MasterControl Quality Excellence vs Customer Complaint Management Software Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Quality Management Software](/directory/30099/quality-management/software) > [MasterControl Quality Excellence \<span\>vs\</span\> Customer Complaint Management Software](https://www.capterra.ca/compare/148577/215202/mastercontrol/vs/complaint-management-software)

# Compare MasterControl Quality Excellence vs Customer Complaint Management Software

Canonical: https://www.capterra.ca/compare/148577/215202/mastercontrol/vs/complaint-management-software

> Detailed comparison between MasterControl Quality Excellence and Customer Complaint Management Software. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | MasterControl Quality Excellence | Customer Complaint Management Software |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 540 | 1 |
| **Starting Price** | US$25,000.00 | US$12.50 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### MasterControl Quality Excellence

Pharma, biotech, and medical device manufacturers, from startups to global enterprises, operating under FDA, EMA, ISO 13485, and GxP requirements across North America, Europe, and Asia-Pacific.

### Customer Complaint Management Software

Flexible, scalable software applications allow Intelex to address the needs of small businesses with a few users to large global organizations with thousands of users across multiple locations.

## Key features

### MasterControl Quality Excellence

- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Audit Planning
- Audit Trail
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customizable Reports
- Defect Tracking
- Document Templates
- Feedback Management
- Monitoring
- Real-Time Data
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Risk Analysis
- Root Cause Analysis
- Scheduling Software
- Workflow Management Software

### Customer Complaint Management Software

- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Audit Trail
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Feedback Management
- Real-Time Updates
- Reporting & Statistics
- Workflow Management Software

## Links

- [View MasterControl Quality Excellence Profile](https://www.capterra.ca/software/148577/mastercontrol)
- [View Customer Complaint Management Software Profile](https://www.capterra.ca/software/215202/complaint-management-software)
- [View Original Comparison](https://www.capterra.ca/compare/148577/215202/mastercontrol/vs/complaint-management-software)

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