---
description: Compare ScreenConnect vs CafeX Suite. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ScreenConnect vs CafeX Suite Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Collaboration Software](/directory/15/collaboration/software) > [ScreenConnect \<span\>vs\</span\> CafeX Suite](https://www.capterra.ca/compare/147830/167318/ScreenConnect/vs/live-assist-by-cafex)

# Compare ScreenConnect vs CafeX Suite

Canonical: https://www.capterra.ca/compare/147830/167318/ScreenConnect/vs/live-assist-by-cafex

> Detailed comparison between ScreenConnect and CafeX Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ScreenConnect | CafeX Suite |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1896 | 2 |
| **Starting Price** | US$30.00 | US$49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### ScreenConnect

ScreenConnect is used by IT professionals, education institutions, government agencies, financial services, retail businesses, restaurants, and internal IT departments.

### CafeX Suite

Multiple industries including financial services, retail, and manufacturing and hospitality.  Targeted roles include leaders in CRM and Customer Care, VP of Customer Support, IT VPs and CIOs.

## Key features

### ScreenConnect

- API
- Access Controls/Permissions
- Alerts/Escalation
- Attendee Management
- Chat/Messaging
- Communication Management
- Customizable Branding
- Customizable Reports
- File Transfer
- Help Desk Management
- Live Chat Software
- Meeting Management
- Monitoring
- Presentation Streaming
- Queue Management
- Recording
- Scheduling Software
- Screen Sharing Software
- Video Conferencing Software

### CafeX Suite

- API
- Access Controls/Permissions
- Alerts/Escalation
- Chat/Messaging
- Communication Management
- Customizable Branding
- File Transfer
- Live Chat Software
- Meeting Management
- Queue Management
- Screen Sharing Software
- Transfers/Routing
- Video Conferencing Software

## Links

- [View ScreenConnect Profile](https://www.capterra.ca/software/147830/ScreenConnect)
- [View CafeX Suite Profile](https://www.capterra.ca/software/167318/live-assist-by-cafex)
- [View Original Comparison](https://www.capterra.ca/compare/147830/167318/ScreenConnect/vs/live-assist-by-cafex)

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