---
description: Compare Heap vs Hotjar. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Heap vs Hotjar Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Web Analytics Software](/directory/30073/web-analytics/software) > [Heap \<span\>vs\</span\> Hotjar](https://www.capterra.ca/compare/147216/163516/heap/vs/hotjar)

# Compare Heap vs Hotjar

Canonical: https://www.capterra.ca/compare/147216/163516/heap/vs/hotjar

> Detailed comparison between Heap and Hotjar. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Heap | Hotjar |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 42 | 539 |
| **Starting Price** | US$24,000.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Heap

Product Management, Product Analytics, Marketing, Digital Analytics, Website Analytics, Engineering, UX Teams, Session Replay, Digital Experience Monitoring

### Hotjar

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

## Key features

### Heap

- API
- Access Controls/Permissions
- Activity Tracking
- Charting
- Collaboration Tools
- Conversion Rate Optimization
- Customizable Reports
- Engagement Tracking
- Interactive Reports
- KPI Monitoring
- Multi-Channel Data Collection
- Multiple Site Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Visitor Tracking
- Visual Analytics
- Visualization

### Hotjar

- API
- Access Controls/Permissions
- Activity Tracking
- Charting
- Collaboration Tools
- Conversion Rate Optimization
- Customizable Reports
- Engagement Tracking
- Interactive Reports
- KPI Monitoring
- Multi-Channel Data Collection
- Multiple Site Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Visitor Tracking
- Visual Analytics
- Visualization

## Links

- [View Heap Profile](https://www.capterra.ca/software/147216/heap)
- [View Hotjar Profile](https://www.capterra.ca/software/163516/hotjar)
- [View Original Comparison](https://www.capterra.ca/compare/147216/163516/heap/vs/hotjar)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Heap vs Hotjar Comparison - Capterra Canada 2026","description":"Compare Heap vs Hotjar. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/147216/163516/heap/vs/hotjar","about":[{"@id":"https://www.capterra.ca/software/147216/heap#software"},{"@id":"https://www.capterra.ca/software/163516/hotjar#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/147216/163516/heap/vs/hotjar#breadcrumblist"},"@id":"https://www.capterra.ca/compare/147216/163516/heap/vs/hotjar#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"Heap","description":"Quickly improve conversion, retention, and customer delight with Heap, the only digital insights platform that gives you complete understanding of your customers’ full digital journeys. See every action by every user on your product or site, then receive direction on the improvements that will most impact your business.\n\nUnlock the full potential of your data with over 100 integrations to advance analysis. Don't rely on gut instinct—enable your team to become data-driven with Heap.","url":"https://www.capterra.ca/software/147216/heap","@id":"https://www.capterra.ca/software/147216/heap#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":42},"offers":{"price":"24000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Hotjar","description":"Hotjar is a website analytics and user behavior tracking software that provides visual insights into online interactions. The platform offers heatmaps displaying where visitors click and scroll, session recordings that capture navigation patterns, surveys for collecting direct feedback, and feedback widgets for gathering real-time input from users.\n\nHotjar combines quantitative data with qualitative insights, helping identify friction points and inform decisions to enhance user experience. The system integrates with tools like Google Analytics and Zapier to streamline workflows. The platform features a user-friendly interface that makes it straightforward to understand website performance and visitor behavior. Hotjar provides businesses with comprehensive tools to visualize and analyze how people interact with their websites.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5f5007c9-63c1-4a98-ba41-f06cfe40643c.png","url":"https://www.capterra.ca/software/163516/hotjar","@id":"https://www.capterra.ca/software/163516/hotjar#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":539},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ca/compare/147216/163516/heap/vs/hotjar#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Web Analytics Software","position":2,"item":"/directory/30073/web-analytics/software","@type":"ListItem"},{"name":"Heap vs Hotjar","position":3,"item":"https://www.capterra.ca/compare/147216/163516/heap/vs/hotjar","@type":"ListItem"}]}]}
</script>