---
description: Compare ISL Light vs Microsoft 365 Help Desk Ticketing System. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
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title: ISL Light vs Microsoft 365 Help Desk Ticketing System Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Remote Monitoring and Management Software](/directory/31715/remote-monitoring-and-management-software/software) > [ISL Light \<span\>vs\</span\> Microsoft 365 Help Desk Ticketing System](https://www.capterra.ca/compare/146892/1032771/isl-light/vs/microsoft-365-help-desk-ticketing-system)

# Compare ISL Light vs Microsoft 365 Help Desk Ticketing System

Canonical: https://www.capterra.ca/compare/146892/1032771/isl-light/vs/microsoft-365-help-desk-ticketing-system

> Detailed comparison between ISL Light and Microsoft 365 Help Desk Ticketing System. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ISL Light | Microsoft 365 Help Desk Ticketing System |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 779 | 0 |
| **Starting Price** | US$34.90 | US$49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Best for

### ISL Light

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments.  Strongest markets are Japan, Europe and US.

### Microsoft 365 Help Desk Ticketing System

\-

## Key features

### ISL Light

- API
- Access Controls/Permissions
- Activity Dashboard
- Customizable Branding
- Customizable Reports
- Event Logs
- File Sharing Software
- Monitoring
- Multi-Participant Screen Sharing
- Performance Metrics
- Presentation Streaming
- Real-Time Data
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Surveys & Feedback
- Third-Party Integrations
- Video Chat
- Video Support
- Workflow Management Software

### Microsoft 365 Help Desk Ticketing System

- Access Controls/Permissions
- Activity Dashboard
- Customizable Branding
- Performance Metrics
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Workflow Management Software

## Links

- [View ISL Light Profile](https://www.capterra.ca/software/146892/isl-light)
- [View Microsoft 365 Help Desk Ticketing System Profile](https://www.capterra.ca/software/1032771/microsoft-365-help-desk-ticketing-system)
- [View Original Comparison](https://www.capterra.ca/compare/146892/1032771/isl-light/vs/microsoft-365-help-desk-ticketing-system)

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