17 years helping Canadian businesses
choose better software
SupportHero vs Zendesk Suite
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Starting Price
US$49.00/month
US$55.00/month
Ratings
Overall
4.7 (31)Overall
4.4 (3,973)Best for
We serve online businesses who are tired of getting to answer the same question over and over. Just show your knowledge base where your customers need it the most...
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- Alerts/Notifications
- Content Management System (CMS) Software
- Customizable Branding
- Full Text Search
- Knowledge Base Management
- SSL Security
- Single Sign On Software
- Tagging
- Text Editing
- Widgets
- Alerts/Notifications
- Content Management System (CMS) Software
- Customizable Branding
- Full Text Search
- Knowledge Base Management
- SSL Security
- Single Sign On Software
- Tagging
- Text Editing
- Widgets
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat