Help Scout vs Zendesk Suite

Help Scout

by Help Scout

View Profile
US$20.00/month
US$49.00/month

Overall

4.7 (183)
Unlike enterprise tools that are hard to set up, create an impersonal experience, and require admins to manage, Help Scout lets you keep things simple, move fast, and focus on delighting customers.
Over 160,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
10/10
  • Automated Routing
  • Customizable Branding
  • Email Templates
  • Event Triggered Actions
  • Full Text Search
  • Help Desk Management
  • Knowledge Base Management
  • Rules-Based Workflow
  • Support Ticket Tracking
  • Ticket Management
10/10
  • Automated Routing
  • Customizable Branding
  • Email Templates
  • Event Triggered Actions
  • Full Text Search
  • Help Desk Management
  • Knowledge Base Management
  • Rules-Based Workflow
  • Support Ticket Tracking
  • Ticket Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Share your comparison of Help Scout vs Zendesk Suite