Oracle B2C Service vs Zendesk Suite

Not provided by vendor
US$49.00/month

Overall

4.5 (31)
Oracle B2C Service is designed for business looking to improve customer service and staff productivity by streamlining chat, social media, call, and virtual assistance communication channels.
Over 160,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
10/10
  • Call Scripting
  • Computer Telephony Integration
  • Customer Database
  • Email Management Software
  • Knowledge Base Management
  • Live Chat Software
  • Real-Time Chat
  • Social Media Integration
  • Workflow Configuration
  • Workflow Management Software
10/10
  • Call Scripting
  • Computer Telephony Integration
  • Customer Database
  • Email Management Software
  • Knowledge Base Management
  • Live Chat Software
  • Real-Time Chat
  • Social Media Integration
  • Workflow Configuration
  • Workflow Management Software
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
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